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I need a solution Hi Gurus, I am making a servicedesk testing environment with data from production. I am using a processmanager database backup from production environment. I am ...
This issue has been solved
Forum Discussion by seralar | 29 Aug 2013 | 5 comments
I need a solution Hi Gurus, When I am installing workflow Server and Portal phase I got this error Symantec Workflow Solution Setup started at 8/28/2013 4:02:11 PM Check ...
This issue has been solved
Forum Discussion by seralar | 28 Aug 2013 | 1 comment
Here is an automatic way to mark Affected Users with VIP field in ServiceDesk 7.5, with these caveats: We have one team that creates and maintains Active Directory (AD) user accounts.  We also have an easy rule on who gets a VIP flag (CEO and ...
Article by MarkWarmack | 28 Aug 2013 | 0 comments
In ServiceDesk 7.5 you have the ability to create incidents for yourself or any other user in the system. Once an incident is created the user who the incident is created for is called the Affected User. Problem Once an incident is created there ...
Article by TGiles | 27 Aug 2013 | 4 comments
The attached project is a proof of concept that is designed to export all documents and save them to the local filesystem on the ServiceDesk or Workflow Server.  This would be useful if you wish to backup the files you have associated to tickets in ...
Download by Bill W | 27 Aug 2013 | 0 comments
I do not need a solution (just sharing information) Hi, Symantec Don't work process manager service desk 7.5 MP1 after changed IP address SQL. Attachment Size ...
Forum Discussion by Olga Kachalova | 26 Aug 2013 | 7 comments
A new issue was discovered, such that, when using a Windows 7 client computer, using running IE9, when attempting to access an HTTPS-configured ServiceDesk 7.5 MP1 server, the client computer won't perform Active Directory passthrough ...
Blog Entry by BRING | 22 Aug 2013 | 0 comments
Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning.   To ...
Blog Entry by BRING | 22 Aug 2013 | 0 comments
Many customers want to track the amount of time that an incident or ticket stays in a particular Service Queue.  Once in a Service Queue, a good practice is to have the technician or ...
Video by BRING | 22 Aug 2013 | 3 comments
In Servicedesk 7.5 Mp1 - all builds, on initial incident creation, the priority of the task shown in the process view page does not match the priority of the inicident.  This can also be seen by a review of the My Tasks List report.  All tasks show ...
Blog Entry by BRING | 21 Aug 2013 | 0 comments