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7.5

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I need a solution Hi: We have a customer request to import their old HP Servicedesk tickets to Symantec ServiceDesk 7.5. They want to chante their servicedesk software but this ...
Forum Discussion by EmilioAdrianzen | 03 Apr 2013 | 3 comments
I need a solution Hi In Service Desk 7.5 we done installation successfully and added proper licenses. But still when administrator going to open any incident it showing license ...
This issue has been solved
Forum Discussion by CBZ9104 | 02 Apr 2013 | 3 comments
I need a solution Is there a way to exclude groups and/or individuals from notifications when assigning/taking ownership of tickets?   The idea is a team may have a ticket and ...
Forum Discussion by Dan B | 02 Apr 2013 | 2 comments
I think it would be nice to have the resolve incident dialog give a warning or confirmation if an incident has open subtasks. If you wanted to make it even cleaner, it could only give the confirmation dialog if the open subtasks are not assigned to the ...
Idea by michael.george | 02 Apr 2013 | 3 comments
This is a video overview of IT Analytics (in German.) Cube Reporting Dashboards Reports Key Performance Indicators Check out our YouTube Channel: ...
Video by fabian.szalatnay | 01 Apr 2013 | 1 comment
Create somewhere to subscribe to a known issues notification where you will be notified with known issues if it is a product you have or want to be notified about.  Right now, it takes so much time to search for the issue, call into support, hope they ...
Idea by jobby | 28 Mar 2013 | 2 comments
I need a solution We are using ServerDesk 7.5. The specific scenario we have is that we have multiple email monitor workflows monitoring different IMAP email accounts and creating ...
This issue has been solved
Forum Discussion by MPowers | 27 Mar 2013 | 2 comments
Documentation: Symantec™ ServiceDesk 7.5 Release Notes Symantec™ ServiceDesk 7.5 Implementation Guide Symantec™ ServiceDesk 7.5 User Guide   AD Sync Videos: Active Directory Sync Setup in Process ...
Article by Jason Short | 26 Mar 2013 | 2 comments
Arizona Supreme Court - 1501 W Washington St #230 Fri, 10 May, 2013 - 10:00 - 13:00 MST Date: ...
Event by nnewcomer | 25 Mar 2013 | 1 comment
I need a solution I have a couple of questions about Process Type Actions that I'm hoping someone can help with.  Sorry to put them all together but I'm thinking if someone ...
This issue has been solved
Forum Discussion by Lark | 25 Mar 2013 | 2 comments