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7.5

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I need a solution Hello, Strange comportment: In the SD.IncidentManagementSImple.Classification project the Invoke onticketedited is used. Going to the DB I can see that ...
Forum Discussion by Fabrice B M Raud | 24 Apr 2013 | 0 comments
I need a solution Hi again, Not sure how or why, but now every time any of the technicians open an incident to view, or any other process for that matter, it hangs for quite a ...
Forum Discussion by etk1131 | 24 Apr 2013 | 5 comments
Currently, delegated implementation tasks have only two options - "Save Only" and "Save and Complete Task".  If a delegated implementer cannot complete a task then the only option they have is to place a comment in the response ...
Idea by Lark | 21 Apr 2013 | 0 comments
Often, changes are denied because approvers want more information or have a minor issue with the change that they want corrected before they will approve a change.  Presently, rejected changes are closed and a change requestor would have to create a new ...
Idea by Lark | 21 Apr 2013 | 1 comment
Change approval can be a very complex process.  Sometimes a one or more people who are not usually part of a CAB are needed to approve certain changes.  While it would be possible to create a new CAB group each time this occurs this could rapidly ...
Idea by Lark | 21 Apr 2013 | 1 comment
I need a solution I have a user who accidently deleted the process permissions web part from the right hand side of the incident view page.  Is there any way to get this back on the ...
Forum Discussion by LDAY | 19 Apr 2013 | 4 comments
I need a solution Is anyone else having a problem with custom Close Codes? I have 2 SD 7.5 test servers running, pointing to 2 different databases and custom close codes aren't ...
This issue has been solved
Forum Discussion by jpellet2 | 18 Apr 2013 | 1 comment
I need a solution Has anyone migrated KB articles and documents from SD 7.1 to 7.5 successfully?  I was able to insert the old data into the new database, and it can be seen from the KB ...
Forum Discussion by etk1131 | 18 Apr 2013 | 3 comments
I need a solution Hello Gurus, As Title says .. Can I do Classifications with spaces?   servicios Internos para Usuarios.Servicio Intranet y Web.Proappcenter Or I need to ...
This issue has been solved
Forum Discussion by seralar | 17 Apr 2013 | 8 comments
This may seem trivial but having the ability to sort and move around Process Type Actions would be great. Adding a new action adds it to the top of the list but on an incident this can bury other actions such as editing an incident. Having the ability to ...
Idea by jpellet2 | 17 Apr 2013 | 1 comment