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7.5

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I need a solution Hello all,  How is possible to assign a ticket using Advanced Incident form to an individual technicain/engineer, not to a service queue in service desk 7.5. I ...
This issue has been solved
Forum Discussion by Jocar | 30 Apr 2013 | 7 comments
Implementing SSL is a great way to secure the communication between clients and servers. The encryption implemented protects the corporate data exchanged between the clients and the protected servers. Servicedesk supports using SSL, and it is best ...
Article by BRING | 30 Apr 2013 | 0 comments
I need a solution Having an issue where the lease isn't being broken by the technician closing the Process View Page after assigning or reassigning a ticket.  The only way it seems ...
Forum Discussion by etk1131 | 30 Apr 2013 | 2 comments
I need a solution HI Gurus, I need to "sync" the servicedesk Users not using AD but perhaps a external database table. How can i do it?    Can I assign those ...
This issue has been solved
Forum Discussion by seralar | 29 Apr 2013 | 7 comments
I need a solution Hi, In the out-of-box report, My Open Tickets, you get an option to click on a link to alter the result count under Report Settings.  How do you set that on new ...
This issue has been solved
Forum Discussion by Aaron@TH | 29 Apr 2013 | 5 comments
I need a solution I am trying to build a report, in report designer or SQL, to track how long a ticket stays in a queue....I.E. Group Handle Time report.  However I cannot find any ...
Forum Discussion by LDAY | 29 Apr 2013 | 10 comments
Currently, if a CAB Vote is initiated there is no way to abort the vote and start a new one.  The change would need to be canceled and a new change ticket created. The suggested improvement would be to add a task to reset the CAB voting and assign ...
Idea by Lark | 28 Apr 2013 | 1 comment
I need a solution Hi, I'm going to customize messages defined in strings included in theSD 7.5 project (SD.IncidentManagementSimple.EndUserRequest). I do my customizations, ...
Forum Discussion by Papcio | 27 Apr 2013 | 0 comments
In ServiceDesk 7.5 when a user submits a ticket via the Simple Incident form, the RequiredResolutionDateTime (field in database table ImIncidentTicket) gets populated regardless if the user check the Needed by Date box.  From what I can tell the field on ...
Idea by LDAY | 25 Apr 2013 | 2 comments
I need a solution Hello, Strange comportment: In the SD.IncidentManagementSImple.Classification project the Invoke onticketedited is used. Going to the DB I can see that ...
Forum Discussion by Fabrice B M Raud | 24 Apr 2013 | 0 comments