Video Screencast Help

7.5

Results for 7.5

I need a solution Is there any way to remove the all user group from the assign owner search-pulldown. Which point in the process Which point in the process are you looking to ...
Forum Discussion by Kevin Shilling | 11 Apr 2013 | 3 comments
Point Loma Nazarene University Thu, 09 May, 2013 - 10:00 - 14:00 PDT Location Point Loma ...
Event by adude | 10 Apr 2013 | 0 comments
I need a solution Is there a guide of things to do in servicedsk 7.5 to improve portal speed esspecially in login.  I see one for 7.1 Service Desk, but the lmc file is not there. ...
Forum Discussion by Kevin Shilling | 09 Apr 2013 | 3 comments
I need a solution Hi guys, I have this weird issue on 4 to 5 tickets. when the support works the ticket and when they press resolve button nothing hapens the screen just flickers ...
This issue has been solved
Forum Discussion by kareddy | 09 Apr 2013 | 5 comments
I need a solution Is it possible to run ServiceDesk 7.5 behind a ISA reverse proxy?   Our infrastructure team would prefer that this run behind a reverse proxy rather than exposing it ...
This issue has been solved
Forum Discussion by Justin Dybedahl | 09 Apr 2013 | 3 comments
I need a solution Hi: We have a customer request to import their old HP Servicedesk tickets to Symantec ServiceDesk 7.5. They want to chante their servicedesk software but this ...
Forum Discussion by EmilioAdrianzen | 03 Apr 2013 | 3 comments
I need a solution Hi In Service Desk 7.5 we done installation successfully and added proper licenses. But still when administrator going to open any incident it showing license ...
This issue has been solved
Forum Discussion by CBZ9104 | 02 Apr 2013 | 3 comments
I need a solution Is there a way to exclude groups and/or individuals from notifications when assigning/taking ownership of tickets? The idea is a team may have a ticket and want ...
Forum Discussion by Dan B | 02 Apr 2013 | 2 comments
I think it would be nice to have the resolve incident dialog give a warning or confirmation if an incident has open subtasks. If you wanted to make it even cleaner, it could only give the confirmation dialog if the open subtasks are not assigned to the ...
Idea by michael.george | 02 Apr 2013 | 3 comments
This is a video overview of IT Analytics (in German.) Cube Reporting Dashboards Reports Key Performance Indicators Check out our YouTube Channel: ...
Video by fabian.szalatnay | 01 Apr 2013 | 1 comment