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7.5

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This is a tool which will close Change and Incident processes in Servicedesk.  It does not delete the processes, but just closes them, making them no longer appear in any reports that use "open" as a status. It has been used successfully in a ...
Download by BRING | 22 Feb 2013 | 3 comments
This is a SQL code to clean a ticket in ServiceDesk.   I did some tests with a friend in ServiceDesk 7.5 and the tickets were cleaned, but you won't return to the ticket IM-000001.   It's just to clean the ticket.   You ...
Download by brunoyep | 22 Feb 2013 | 0 comments
I need a solution   Hi I have a question regarding the upgarde of Symantec Helpdesk 6.0 to Symantec ServiceDesk 7.5. I have a client that is currently running Helpdesk ...
Forum Discussion by Dana-Marie | 20 Feb 2013 | 3 comments
I need a solution Hi all, Does anyone know where to get a list of fixes included in the process revisions posted at the following page: ...
Forum Discussion by dawi_x | 20 Feb 2013 | 2 comments
  When searching for related KB articles in the standard “Report Incident” form, if you use the “Select” link to view one of the KB articles and then click on the cross at the top right of the form (rather than “Continue” at the bottom) the entire ...
Idea by Lark | 19 Feb 2013 | 2 comments
I need a solution hi all,   i want to know what a simple step integration servicedesk to exchange server or mail server, for example when create incident, the incident go to the ...
Forum Discussion by mawirr | 19 Feb 2013 | 2 comments
I need a solution I'm working on a custom Process Type Action workflow for ServiceDesk 7.5.1 and I've found that SD doesn't record the ScheduleEntryId in ChangeTickets. ...
This issue has been solved
Forum Discussion by Lark | 18 Feb 2013 | 2 comments
I need a solution I have been trying to figure out a way to create a report in SD 7.5 report designer that will show me the list of groups that have membewrs assigned to them and also ...
Forum Discussion by LDAY | 15 Feb 2013 | 2 comments
I need a solution Hello, Is there a location on this site to download a trial version of ServiceDesk 7.5? No, it's on the main Symantec No, it's on the main ...
Forum Discussion by WK01 | 14 Feb 2013 | 4 comments
I need a solution Hi, I was looking for instruction how I could change sd.email.inboundmanagement process so that when ticket is received by email with processID in subject line( ...
Forum Discussion by Archie100 | 14 Feb 2013 | 1 comment