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7.5

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I need a solution I have implemented servicedesk and have 5 license for servicedesk. but in symantec installation manager there are 2 servicedesk solution, one with 5 license and the ...
Forum Discussion by mawirr | 04 Feb 2013 | 1 comment
I need a solution Hello everyone. I'm stuck with this situation. I've added a new Category under Data hierarchy but when using the advance incident form only default category ...
Forum Discussion by IvanMunoz | 01 Feb 2013 | 4 comments
It would be nice to have a detailed log of ticket in history not just the process message which just give the task type performed and by not how performed. Example: 1. Say an environment has few queues and a ticket is sent among 3 queues one ...
Idea by kareddy | 30 Jan 2013 | 14 comments
Dear All, I just finished doing an implementation of Service Desk 7.5 and I had two problems with the SD.ResetPassword Workflow: 1. The first was that the name of the SMTP Server in EACH of the Send Email components had the wrong name for the ...
Download by QuietLeni | 29 Jan 2013 | 1 comment
I need a solution Can anyone comfirm to me if ServiceDesk is actually compeltely translated into other languages. We have a erquirement to offer the product in English AND french, ...
Forum Discussion by ratovan | 25 Jan 2013 | 2 comments
I need a solution Hi everyone,   I need some information of how the Planned Start/ completion time is set in a change ticket.Because we have a specific time we need to set for ...
This issue has been solved
Forum Discussion by kareddy | 25 Jan 2013 | 9 comments
I need a solution I've just started playing with SD7.5 (specifically for change mgmt) and was wondering if anyone knows if it is possible to add changes to the calendar before they ...
Forum Discussion by ratovan | 24 Jan 2013 | 1 comment
I do not need a solution (just sharing information) Dear All, If your organisation uses the Screen Capture Utility, then the Utility will error out (saying that the remote computer ...
Forum Discussion by QuietLeni | 23 Jan 2013 | 5 comments
Dear Symantec, I just finished installing Service Desk 7.5 on a server without SQL Server installed. In the Implementation Guide, it tells you to install the following items from the SQL Server Feature Pack on page 98: ■ Microsoft SQL Server ...
Idea by QuietLeni | 22 Jan 2013 | 2 comments
I need a solution Dear All, I have an SD 7.5 setup in my Test environment. I want to move this to Production. Does anyone know the Symantec-approved method for doing this or is ...
Forum Discussion by QuietLeni | 22 Jan 2013 | 6 comments