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7.5

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It looks like the language table in the ProcessManager database is empty. In the user screen, the drop down list "Language" from the Process manager settings tab is empty untill this table is populated. (Endpoint Management, 7.1, 7.x, ...
Idea by Fabrice B M Raud | 07 May 2013 | 0 comments
Support for Internet Explorer 10.   Some of you may be encountering IE 10 now.  Microsoft is considering it a critical update, and some patching and update policies are automatically installing it on computers.  If you are currently using ...
Blog Entry by BRING | 06 May 2013 | 0 comments
I need a solution I've installed SD 7.5 several times over the past few months and I've done a couple of different things with the Default Service Queue and wanted to know ...
This issue has been solved
Forum Discussion by jpellet2 | 03 May 2013 | 5 comments
I need a solution Hello all,  How is possible to assign a ticket using Advanced Incident form to an individual technicain/engineer, not to a service queue in service desk 7.5. I ...
This issue has been solved
Forum Discussion by Jocar | 30 Apr 2013 | 7 comments
Implementing SSL is a great way to secure the communication between clients and servers. The encryption implemented protects the corporate data exchanged between the clients and the protected servers. Servicedesk supports using SSL, and it is best ...
Article by BRING | 30 Apr 2013 | 0 comments
I need a solution Having an issue where the lease isn't being broken by the technician closing the Process View Page after assigning or reassigning a ticket.  The only way it seems ...
Forum Discussion by etk1131 | 30 Apr 2013 | 2 comments
I need a solution HI Gurus, I need to "sync" the servicedesk Users not using AD but perhaps a external database table. How can i do it?    Can I assign those ...
This issue has been solved
Forum Discussion by seralar | 29 Apr 2013 | 7 comments
I need a solution Hi, In the out-of-box report, My Open Tickets, you get an option to click on a link to alter the result count under Report Settings.  How do you set that on new ...
This issue has been solved
Forum Discussion by Aaron@TH | 29 Apr 2013 | 5 comments
I need a solution I am trying to build a report, in report designer or SQL, to track how long a ticket stays in a queue....I.E. Group Handle Time report.  However I cannot find any ...
Forum Discussion by LDAY | 29 Apr 2013 | 10 comments
Currently, if a CAB Vote is initiated there is no way to abort the vote and start a new one.  The change would need to be canceled and a new change ticket created. The suggested improvement would be to add a task to reset the CAB voting and assign ...
Idea by Lark | 28 Apr 2013 | 1 comment