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7.5

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I need a solution This is driving me nuts. My test server and production server has the manage incidents tab. There is a web part that shows up on my test but does not show up on my ...
Forum Discussion by rrmarlatt | 09 Jul 2015 | 2 comments
summary From the following Set SLA Editor dialog box: When you configure the component values for SLA Level ( Level ), use the value provided in the parenthesis of the ...
Blog Entry by kedar_k | 01 Jul 2015 | 0 comments
I need a solution Hi Guys!!! Is there a document to know what ITIL version does SD 7.5 and 7.6 use? Thanks in advance! Hi Marilou The main processes Hi Marilou ...
Forum Discussion by Marilou | 30 Jun 2015 | 5 comments
I need a solution I'm trying to send a change request to workflow using the rules in 7.5 SP1 and I'm getting a 'failed to verify SessionID' when this runs. The ...
Forum Discussion by smassie | 18 Jun 2015 | 1 comment
I need a solution I am having the issue of users not being able to view the attachments. This only happens to users when they are assigned subtasks. What permissions lets users view and ...
Forum Discussion by rrmarlatt | 17 Jun 2015 | 4 comments
I need a solution Service Desk 7.5 What ruleset is used for email notifications for subtask? I have emails for assigned to group and to user. But when a subtask is assigned to a ...
This issue has been solved
Forum Discussion by rrmarlatt | 11 Jun 2015 | 2 comments
I need a solution I posted this issue back a couple of months ago with no resolution. When trying to resolve a ticket our users get an appliation error. When troubleshooting the issue I ...
Forum Discussion by rrmarlatt | 10 Jun 2015 | 1 comment
Technical Webinar Online Thu, 04 February, 2016 - 2:00 - 3:00 EST XVUE by NetX - More than ...
Event by NetX | 05 Jun 2015 | 4 comments
I need a solution Hi, I have a problem with incoming e-mail creates incidents without a contact and gets stuck with status Awaiting Response. This happens with newly created ...
Forum Discussion by Callander | 02 Jun 2015 | 2 comments
I need a solution I need to create an incident based on a monitor alert without emailing the alert to the service desk. Since you aren't wanting to Since you aren't ...
Forum Discussion by RufusS | 26 May 2015 | 1 comment