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7.5

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I need a solution We were on 7.1 and recently upgraded to 7.5.  We were not using 7.1 for ServiceDesk and I have recently been tasked to set up 7.5 for our environment.  I have read the ...
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Forum Discussion by phoward74 | 01 May 2014 | 1 comment
I need a solution Hi! When I try to open an attachment from ticket appears an error "Error loading document version". Group "Support". When I try to open an ...
Forum Discussion by Olga Kachalova | 29 Apr 2014 | 6 comments
One of the biggest pain points of ServiceDesk is the amount of time it takes to query NS for the user location and department.  Why not populate this information in the user data within ServiceDesk itself and query NS while the ticket is being generated ...
Idea by Justin Dybedahl | 22 Apr 2014 | 2 comments
I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution Hi, I need to create a Workflow similar to Incident Management in which I have to create. 1 A form which will create a ticket but should assign a custom ...
Forum Discussion by hussainshah | 11 Apr 2014 | 3 comments
I need a solution Dear All, I have been trying to work out how to set up cube reporting in SD 7.5 because I know that there is the IT Analytics ServiceDesk Pack 7.5 and there is a ...
Forum Discussion by QuietLeni | 11 Apr 2014 | 0 comments
Dear Symantec, I have been reading the "ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide" at the URL below and in it, it starts talking about "ServiceDesk", but then keeps mentioning "Symantec Endpoint ...
Idea by QuietLeni | 04 Apr 2014 | 4 comments
I need a solution We found that the selected item fields for Location, Department and Equipment are not cleared if the primary user is changed prior to submitting an incident. ...
Forum Discussion by Dan B | 31 Mar 2014 | 1 comment
Dear All, I have been working with the Service Catalog Request Template and I noticed something very strange. Every time you go into the tasks of a derived project, it would require you to Authenticate/Login, whether or not you have just come from ...
Download by QuietLeni | 31 Mar 2014 | 0 comments
This video gives you a demonstartion on using the Cloud SymHelp. Cloud SymHelp is a one-stop shop for all the IT Management Suite (ITMS) documentation. All the latest ...
Video by kedar_k | 28 Mar 2014 | 0 comments