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7.5

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I need a solution Hello, In our environment, users clear 2 step authentication when they attempt access to ServiceDesk Console using servicedesk.xxxxx.com is visited.: Step 1: ...
This issue has been solved
Forum Discussion by snm1502 | 14 Mar 2014 | 9 comments
Summary This project is intended to be used as a Process Action from within a Service Desk Process View. The core functionality is provided by the 'Track All Assignments' SQL Integration component. The SQL Query is a collection of ...
Article by bcason | 13 Mar 2014 | 0 comments
The intent of this project is to Search, Select and Purge Report Processes along with their associated references.   The Project is built on ServiceDesk 7.5 SP1 and is dependent on the associated Database Schema. The Project includes a ...
Article by bcason | 13 Mar 2014 | 1 comment
I need a solution When we copy and paste an email into the desription or comments of an incident we get the following error. "A potentially dangerous Request.Form value was ...
This issue has been solved
Forum Discussion by jheft | 12 Mar 2014 | 4 comments
I need a solution Am wondering how one can call servicedesk reports for use in an intranet web site? I have tried a number of methods but can't get just the repoort on its own.  ...
Forum Discussion by smassie | 12 Mar 2014 | 2 comments
I need a solution Hi,   I am facing issues in receiving the email notification once the incident has been created or problem has been generated,etc. I have created email ...
Forum Discussion by ronak8590 | 12 Mar 2014 | 2 comments
I need a solution Hi, How do always select "Remove existing assignments" in the form "Set Ownership"?   ...
This issue has been solved
Forum Discussion by Olga Kachalova | 12 Mar 2014 | 2 comments
Intro In response to folks requesting it, this is my solution for getting around the use of the grid component in forms. Since IE 11 and the grid component don't get along well and some workstations may only have IE 11, or have it set as the ...
Article by michael.george | 11 Mar 2014 | 4 comments
I need a solution Hello, I need a help, my version is servicedesk 7.5.  I'm trying to start a workflow when a change is received,  but dont appear the option "send ...
This issue has been solved
Forum Discussion by eladio | 10 Mar 2014 | 2 comments
I need a solution Hi I have implemented the changes in the article  https://www-secure.symantec.com/connect/articles/e... - both parts. I have following the instructions and ...
Forum Discussion by Heman | 10 Mar 2014 | 14 comments