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7.5

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I need a solution Hi, Our existing process requires that Backout plans and voting are mandatory on our change requests. I have had a look but cannot see a way of settings these ...
Forum Discussion by ABrain | 14 Apr 2015 | 1 comment
I need a solution Hello All, I am trying to edit some content in "submit request" tab. Specifically the text under "report incident" to be more intuitive ...
This issue has been solved
Forum Discussion by KSchmeck | 10 Apr 2015 | 3 comments
I need a solution When we are doing an update AD synch for Servicedesk the status nearly always says over 20% of the users need synching, which is puzzling. There should be only a ...
Forum Discussion by smassie | 10 Apr 2015 | 3 comments
I need a solution Does anyone know how to change the data fields the satisfaction survey can read/save? The current get/save satsifaction survey data components have 5 fields ...
Forum Discussion by smassie | 10 Apr 2015 | 2 comments
I need a solution First of all, we have a certificate for for our server and want it to answer to the alias darsupportdev.dev.jhu.edu. For example… Current URL ...
Forum Discussion by koppitz1 | 08 Apr 2015 | 1 comment
I need a solution Not sure if anyone else is having this problem or if I'm doing something wrong, but I've noticed that when I am adding/removing permissions to different ...
Forum Discussion by koppitz1 | 08 Apr 2015 | 1 comment
I need a solution Hi, We are running Service Desk 7.5 and i would like to change the Satisfaction Survey email to contain a link direct to the survey page and not the incident ...
This issue has been solved
Forum Discussion by ABrain | 08 Apr 2015 | 2 comments
I need a solution Hello, I would like to remove permissions for all workers to view/use the blacklist email Smart Task. I have attached a screenshot of the action I need removed. ...
Forum Discussion by StevenB. | 06 Apr 2015 | 1 comment
I need a solution Hello all, I was wondering if anyone finds it very annoying in SD that there are no drop downs for affected user and affected department when creating a ticket. ...
This issue has been solved
Forum Discussion by KSchmeck | 01 Apr 2015 | 3 comments
Recently, it was discovered that Workflow (and by association Servicedesk) has a SQL view that, in its original form, when accessed, takes unnecessary  time to complete.  The view in question is the “UserReferenceIDLookup” view, and is used when users ...
Download by BRING | 27 Mar 2015 | 2 comments