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7.5

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I need a solution I'm trying to figure where the global ReportProcessID value (not variable) originates, in an attempt to understand how the values from the "Reporting" ...
This issue has been solved
Forum Discussion by africo | 23 Feb 2014 | 2 comments
I need a solution I am trying to create a report in ServiceDesk 7.5 that displays all of the incidents we have on Hold and displays the date that they will be coming off hold. I cannot ...
This issue has been solved
Forum Discussion by jheft | 19 Feb 2014 | 2 comments
I need a solution Hello, I require some assistance logging into the ServiceDesk Process Manager web page. When I try logging in I get the following message, "Invalid ...
This issue has been solved
Forum Discussion by InsentraCameronM | 18 Feb 2014 | 3 comments
I consider it normal that you can print a ticket in a way that it can be used. Now, if the incident details extend the box they are not fully printed. I know that it is possible to create a workflow for this, but that should not be necessary, you should ...
Idea by Koen van Carglass | 18 Feb 2014 | 1 comment
I need a solution Does the system provide the the function to attach a closed CMR to an incident? CMR?  Are you referring to a CMR?  Are you referring to a Change Management ...
Forum Discussion by Soapman | 14 Feb 2014 | 1 comment
There is already a UsingChangeManagement variable under ServiceDesk Application Settings.    Why wouldn't these be disabled if using that?   Shouldn't there also be a UsingProblemManagement?   I know I can always uninstall both Change/Problem ...
Idea by Justin Dybedahl | 14 Feb 2014 | 0 comments
It would be nice to add the ability to create our own request channels so that we can use them inside of the incident, change and problem rulesets as well as running reports against them. The idea is that we can use custom forms with their own request ...
Idea by jpellet2 | 13 Feb 2014 | 0 comments
I need a solution I have found what I believe to be another bug or quirk in ServiceDesk. We have finalized a complete migration to 7.5 and everything has been working OK. With the ...
This issue has been solved
Forum Discussion by jpellet2 | 13 Feb 2014 | 2 comments
Please implement sorting of the Assignments dropdown on the Technician Feeder for 7.5 SP1+.   I have no problem adding the simple sort collection component to the feeder but I would think that this should come by default out of the box.   I've ...
Idea by Justin Dybedahl | 13 Feb 2014 | 2 comments
We are currently implementing Servicedesk 7.5 SP1 and there is no way to email a link to the Customer Survey if the tickets is selected as part of the randomizaion rule.  It is quite unrealistic to expect end users to go into the ProcessManager console, ...
Idea by wynn | 13 Feb 2014 | 0 comments