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LS, All the case that we do have a internal and external case name. So we us the / for splitting these names when creating a case in Clearwell. The creation of the case names with the / doesn't give a error or a message that the symbol ...
Idea by Bart @fox | 07 Jan 2015 | 0 comments
I need a solution When deleting a Legal Hold Notification, is there a way to disable sending a "release" email to all custodians?  This is confusing to users as typically we ...
This issue has been solved
Forum Discussion by CMB_HL | 06 Jan 2015 | 1 comment
Clients were very keen to have the ability to exclude non-responsive document family members in their review.  However, I've noticed when you batch out items into smaller folders for review all document family members are included - there is no ...
Idea by hickmana | 29 Dec 2014 | 0 comments
Webinar Wed, 17 December, 2014 - 9:00 - 10:00 PST Please join the Symantec eDiscovery Team for our ...
Event by Zachary Bosin | 11 Dec 2014 | 1 comment
When Clearwell File Share Collection encounters an EV Placeholder (stub), the original item will be recalled to the File Share server. This then means that the item is recalled and the placeholder will need tobe replaced, negating the archiving and ...
Idea by danhartley2007 | 10 Dec 2014 | 1 comment
Customers may want to export production metadata but do not want the native files or images that go with the production metadata file.  Check boxes are visible but the check boxes are initially not available to change.   (The check boxes is checked ...
Idea by interested_party | 04 Dec 2014 | 0 comments
Hello Symantec, We are making a lot of productions lately and we have noticed that password protected files are being send to the IGC. Please make it so that password protected files cannot be produced via IGC because it's taking a long ...
Idea by Bart @fox | 27 Nov 2014 | 0 comments
Hello Symantec, When exporting a production there at two options for date/time fields, together or separate. Unfortunately when selecting the "together" you have less options then when they are separate. Please make them equal or please add ...
Idea by Bart @fox | 26 Nov 2014 | 0 comments
Hello Symantec Our client mentioned that in the uk it's mandatory to have a parent document date for all items. Please add this field as a extra production field in Clearwell. Regards, Bart Ulendorp - Fox-IT (Archiving and ...
Idea by Bart @fox | 26 Nov 2014 | 0 comments
There is an ongoing debate in the industry around how to treat document families.  But, what is a document family?  Well, there are several kinds of families whether this is an ...
Blog Entry by Mat Beer | 19 Nov 2014 | 0 comments