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Although this report was created for 6.x, it does still run on 7.x as well. Its dropdowns allow you select the type of action as well as the user you are interested. It also has a dialog box where you can enter the number of days you wish the ...
Download by SK | 22 Jan 2014 | 13 comments
How to assign security to a Role so that it can open the Resource Selector in order to either add or exclude resources to a collection?   01 Create a Role with these Global Privileges.   ...
Article by SK | 16 Jan 2014 | 0 comments
I need a solution I have this report and the data that feeds it comes from this query at the bottom of the page. I want a report to prompt the user at run time with a date picker ...
Forum Discussion by mercy_chicago | 04 Dec 2013 | 1 comment
I need a solution I would like to calculate how long Incidents on average stay assigned to a queue so we can track team efficiency.  I can easily write a SQL query to pull the Incident ...
Forum Discussion by CygnusX-1 | 19 Nov 2013 | 0 comments
I need a solution Hey guys it's me again.. Still running on HelpDesk 6.5. I have been asked to export HelpDesk reports to Excel or some other format the end user read. They ...
Forum Discussion by KirkH | 29 Oct 2013 | 3 comments
What is the community reading? Below are the most visited posts in the Endpoint Management Community for August 2014 How to downgrade IE 11 to IE 10 to IE9 Removed ...
Blog Entry by ohzone - Cheryl... | 24 Oct 2013 | 0 comments
I need a solution What controls what items in the Command list (on the left) are displayed to a given worker group?  I am looking to expose the Review Article option to one of our ...
Forum Discussion by CygnusX-1 | 15 Oct 2013 | 4 comments
I need a solution I have used the arrows to move Service Categories up and down in the list but it doesn't make a difference where they are, they keep displaying in the order ...
Forum Discussion by CygnusX-1 | 10 Oct 2013 | 3 comments
I need a solution When you setup a Task in Helpdesk 6.0 to create a new incident there is an option I can't seem to find any information on.  When you first create a Task it is ...
This issue has been solved
Forum Discussion by CygnusX-1 | 01 Oct 2013 | 3 comments
I need a solution I need help on a Validation rule. I have three  queue groups.. PLM L1 PLM L2 PLM L3   I have a rule working but they want to change things up. ...
This issue has been solved
Forum Discussion by KirkH | 23 Aug 2013 | 2 comments