Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Helpdesk Solution

Results for Helpdesk Solution

It is simple to display a warning clicking a button.  For example enable 'Ask Confirmation' in the fuctionality tab for the button 'Close'.   Does anyone know how to apply the same warning for using clicking the ...
Idea by Dan B | 06 Feb 2014 | 0 comments
Today marks the last day that my community status will display Symantec Employee. I will endeavour to maintain a community presence; however, I do not know how frequent this will be. SK - thanks for all of your SK - thanks for all of your ...
Blog Entry by SK | 31 Jan 2014 | 5 comments
There is a need to be able to re-open tickets that are resolved immediately .  Although in an ideal world these tickets would not need to be re-opened that is not always the case.  There are many situations where a helpdesk analyst may think a fault ...
Idea by Dan B | 29 Jan 2014 | 0 comments
Although this report was created for 6.x, it does still run on 7.x as well. Its dropdowns allow you select the type of action as well as the user you are interested. It also has a dialog box where you can enter the number of days you wish the ...
Download by SK | 22 Jan 2014 | 13 comments
How to assign security to a Role so that it can open the Resource Selector in order to either add or exclude resources to a collection?   01 Create a Role with these Global Privileges.   ...
Article by SK | 16 Jan 2014 | 0 comments
I need a solution I have this report and the data that feeds it comes from this query at the bottom of the page. I want a report to prompt the user at run time with a date picker ...
Forum Discussion by mercy_chicago | 04 Dec 2013 | 1 comment
I need a solution I would like to calculate how long Incidents on average stay assigned to a queue so we can track team efficiency.  I can easily write a SQL query to pull the Incident ...
Forum Discussion by CygnusX-1 | 19 Nov 2013 | 0 comments
I need a solution Hey guys it's me again.. Still running on HelpDesk 6.5. I have been asked to export HelpDesk reports to Excel or some other format the end user read. They ...
Forum Discussion by KirkH | 29 Oct 2013 | 3 comments
What is the community reading? Below are the most visited posts in the Endpoint Management Community for September 2014 How to downgrade IE 11 to IE 10 to IE9 Windows ...
Blog Entry by ohzone - Cheryl... | 24 Oct 2013 | 0 comments
I need a solution What controls what items in the Command list (on the left) are displayed to a given worker group?  I am looking to expose the Review Article option to one of our ...
Forum Discussion by CygnusX-1 | 15 Oct 2013 | 4 comments