Happy SysAdminDay!
I'm kicking myself for nearly letting this one sneak by without my notice! But how can I let the day pass without giving a shout out to all the Connect members to toil away and don't get nearly enough ...
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We have 80 Plus Model Records that we use on a regular Basis: I'm digging deep into the SD7 app and cannot for the life of me find a way to Delete or at least ...
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Hi,
We want to build custom reports for Helpdesk Solution 6.5 on SQL. So, we need to build queries to extract the relevant info that we want to display on ...
This issue has been solved
I need a solution
I cannot push my endpoint from my server to my client. Is there a way to down load an exe file directly to the client?
you could export the exe you could ...
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I upgraded to IE9 on a new machine with the Windows 7 64bit OS. I am a helpdesk administrator and I can't see any open incidents but my own. On other machines ...
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I recently set up the symantec agent for a computer, but the wrong user name was used. How can I delete the program so that the agent does not recognize the old user ...
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Hello,
I am having problems getting my helpdesk solution to come back up. Earlier in the day we had incidents of emails not coming to us and I had restarted ...
This issue has been solved
The following whitepaper will assist you in determining methods that may assist you with your migration. This is meant to provide ideas on how to import dataclasses and report on other servers within your environment.
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So I've customized our helpdesk using a lookup table for schools.
But I want / need to extend past the default 3 fields (id, display value,status) that are ...
1.0 Creating a Worker or Role-Based Incident Watch List in Helpdesk
The purpose of this tutorial is to guide you through the creation of a Helpdesk mechanism allowing Altiris workers, arranged according to class or job role, to create incident ...