Video Screencast Help

Helpdesk Solution

Results for Helpdesk Solution

Q: Is there a way to add an extra text box on the client page where they have to fill in their cost center in case of purchasing assets? Can the cost center come from notification server or do they have to fill in manually? Can it be saved ...
Blog Entry by bartdecock | 31 Oct 2006 | 8 comments
Helpdesk does not push the status of a parent incident to child incidents out of the box unless the incidents have certain properties set. To enable parent->child status updating, simply import the incident rule in this XML. The specific property ...
Blog Entry by macten | 30 Oct 2006 | 5 comments
Helpdesk Solution comes with a built-in administrative tool that allows administrators to create and edit Categories. When just a few categories need to be added or adjusted, the built-in Helpdesk edit tool works well; however, when large ...
Article by Dsherwood | 17 Oct 2006 | 10 comments
Here's some code to allow you to attach existing documents to an incident using Incident Rules, Automation Rules or Tasks. It can also be used to add an attachment to a Quick Incident. How this works Attachments are stored in a ...
Blog Entry by John Doyle | 09 Oct 2006 | 4 comments
The HISTORY_LIST macro allows you to create a HTML table in e-mails that you send out from the Helpdesk containing the complete history of a workitem. The following example, taken from the reference manual, shows how to create a simple table. ...
Blog Entry by John Doyle | 06 Oct 2006 | 7 comments
Complying with the new Sarbanes-Oxley regulations can be time consuming and expensive without the right tools. Altiris engineer Darin Bunker spells out how Altiris technologies can ease the SOX squeeze. Table of Contents Altiris and ...
Article by darinbunker | 29 Sep 2006 | 2 comments
Helpdesk customers often ask how easy it is to customize the solution to match their company requirements. Desired customizations range from branding the console with their company logo, adding or removing fields, or even re-designing the entire look and ...
Blog Entry by Greg Giles | 25 Sep 2006 | 7 comments
Want to support security at the incident level? Use Helpdesk Data Macros to ensure that only the assigned worker is able to modify an incident. This cool solution by Richard Baker works well with minimal cost and support overhead. Two Data Macro ...
Blog Entry by ribak | 18 Sep 2006 | 4 comments
Whether you are new to Altiris' Helpdesk Solution or just shopping around, this amazing document hits on all that's important to know when setting up a world-class helpdesk. There's no better way (than this quick read) to get a look at the ...
Article by ctoll | 31 Aug 2006 | 12 comments
This article documents the use of the new Altiris Installation and Configuration Manager (AICM) wizard. AICM is now used to install many of the Altiris solutions where the Notification Server has not already been installed. Altiris products (suites ...
Article by lliu | 28 Aug 2006 | 4 comments