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Helpdesk Solution

Results for Helpdesk Solution

In the standard Helpdesk code, the winuser console (My Helpdesk Console) provides end users with a dropdown list which will allow them to specify the name of the asset that has the problem. This is populated by the list of assets associated with the user ...
Blog Entry by John Doyle | 05 Jun 2007 | 7 comments
Many customers have requested the capability to perform scheduled maintenance functions for devices that require preventative maintenance intervals, such as printers. No such feature exists in Altiris Helpdesk today, but a little bit of ...
Article by Sean Yarger | 20 Jul 2007 | 7 comments
As of Version 6.0 of Inventory for Network Devices and Version 6.1 of Asset Control , there is no functionality to synchronize inventory data with Asset Control for asset types other than "Computer". This document details a ...
Article by Sean Yarger | 03 Aug 2006 | 1 comment
The number of people using Firefox is growing fast*, and rightly so, as it is a very capable browser. Out of the box, .NET 1.1 does not support Firefox and many of the other more modern browsers, so they are treated as downlevel browsers. The ...
Blog Entry by John Doyle | 18 May 2007 | 5 comments
While Altiris Asset Management Suite does a fantastic job of managing capitalized assets, there isn't any functionality to manage expensed consumables such as keyboards, mice, toner, etc. The suggestions here cover the fundamentals as it ...
Article by Sean Yarger | 20 Jul 2007 | 8 comments
This example uses a few automation techniques available in Helpdesk to access data from any external source, such as an HR database, for the purpose of automating approvals on service requests. It also uses the Linked Servers feature of SQL Server to ...
Article by Sean Yarger | 20 Jul 2007 | 0 comments
Q: Austinn wrote: "How do I delete a worker in the HelpDesk Worker Console? There are a couple of dummy accounts created, and I can't seem to get rid of them!" A: Good question, Austinn. The current version of Helpdesk ...
Blog Entry by Admin | 29 May 2007 | 10 comments
This example uses a few automation techniques available in Helpdesk to access data from Asset Control for the purpose of automating approvals on service requests. At a high level the sequence of events is as follows: A service request is made ...
Article by Sean Yarger | 20 Jul 2007 | 12 comments
When you create or edit an incident in the Altiris Helpdesk, pressing the Tab key from the textbox labeled Title: takes you to the control bar when it really should take you to the textbox labeled Comments: . To correct this you will need to edit ...
Blog Entry by John Doyle | 26 Jul 2006 | 5 comments
Q: Brandon asked, "I would like to automate the Helpdesk Solution to automatically send satisfaction surveys on a random schedule. For example, I might configure it to send out one survey per worker per week. Is this possible?" A: ...
Blog Entry by Admin | 04 Jun 2007 | 1 comment