Q: Andy questioned "Does the Helpdesk Solution have the capability to run a rule before you save (commit) the incident? For example, if a certain category is selected, I would like it to prompt the worker with a specific list of questions to ...
Q: Ethan asked, "Is there a way to use Helpdesk e-mail without enabling POP3 on the Exchange server? SMTP is the only protocol in use."
A:
Ethan, one possible workaround is to set up a mail server on the Altiris server. You ...
Chip Gliedman, Forrester vice president, writes, "Altiris, a rapidly growing player in the asset and systems management market, offers a full-featured service management solution in conjunction with the company’s asset and life-cycle ...
Need help for Helpdesk? Choose instructor-led training at your site or from training facilities worldwide, or enjoy self-paced, anytime-access online courses.
Instructor-led Training
Altiris instructor-led courses are taught by Altiris ...
Will a Helpdesk rule close a parent incident automatically if all child/linked incidents are closed?
Q: I have frequently needed a Helpdesk Solution rule that will close a parent incident automatically if all child or linked incidents are closed. Or, perhaps, a rule that will change the status of a parent incident to the same status of its child ...
Q: Full-text search is not enabled for the current database. How can I enable it for Helpdesk?
A:
If you are using MSDE as a backend, you can't enable full-text indexing. It is one of the restrictions of MSDE.
Activating ...
Q: Tim asked, "Do we need to purchase a Helpdesk license for each and every user, or for the maximum number of users who will be accessing Helpdesk concurrently?"
A:
Tim, as per the Software Licensing Agreement, Helpdesk requires ...
St. Cloud State University uses Altiris Deployment Solution and Service & Asset Management Suite to reduce TCO.
St. Cloud State University's IT Department is organized so that the IT groups that support each of the colleges are ...
To help you find everything you need to know about Helpdesk Solution, we've done some serious surfing and pulled together a short list of the essential links. If we've missed something, let us know.
Data Sheets
Helpdesk ...
To help you find everything you need to know about Asset & CMDB, we've done some serious surfing and pulled together a short list of the essential links. If we've missed something, let us know.
Asset & CMDB offerings include:
...