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Helpdesk Solution

Results for Helpdesk Solution

Attached is an export file with some cool new vPro tasks for Helpdesk. These tasks will invoke RTSM for a vPro-enabled machine. Just stage the XML file in a folder of your choice and import the tasks by selecting Admin/Import Admin Data. New ...
Download by Sean Yarger | 18 Apr 2007 | 0 comments
Okay, maybe there are times when you don't want users to vote on your knowledge base articles. If you're a member of that club, diluzio has figured out how to tweak the code and eliminate the votes. As with any changes, ...
Blog Entry by diluzio | 15 Mar 2007 | 0 comments
There are times when it's useful for helpdesk users to be able to update their contact info from the helpdesk console. However, if there is an Active Directory User Sync in the background, the data they update will constantly be cleaned up (read: ...
Blog Entry by EWANG | 12 Feb 2007 | 2 comments
Q: We are getting ready to rollout the Altiris Help Desk Solution and wanted to remove the option for the users to search the knowledge base because we don't have one in place yet. Do you know how I can deactivate this feature? I also wanted to ...
Blog Entry by Tiana | 03 Jan 2007 | 3 comments
Currently the MyHelpdesk allows users only to select an asset for a new incident to which the user is associated to. In our environment we have imported network printers and other devices and would like to give our users the possibility to create ...
Idea by PeeGee | 02 Jan 2007 | 2 comments
IE 7 is not fully supported (yet) by Altiris Helpdesk Solution. Some of my workers do have IE 7 installed and their only complaint is that they can't open an incident in a new window by "right clicking" the incident from one of the ...
Blog Entry by AntonSig | 29 Dec 2006 | 4 comments
At Altiris I wrote a report for myself to see all of the rules, whether they were Notification Rules, Routing Rules, Incident Rules or Automation Rules, that had been triggered on an incident and on what date. Here is the code I used: SELECT ...
Blog Entry by SandyF | 27 Dec 2006 | 3 comments
We're using Helpdesk Solution and recently ran into a situation where incidents (tickets) were assigned to workers who no longer exist, which must have caused the Helpdesk application to "lock" the incident. The worker name appeared as: ...
Blog Entry by MaxPayne | 15 Dec 2006 | 1 comment
Today we experienced a problem with our Help Desk product in conjunction with using e-mail. We started getting rejected e-mail messages from the Help Desk product that contained a message at the bottom that said "E-mail inbox POP3 protocol ...
Blog Entry by jpbeyer | 11 Dec 2006 | 5 comments
Altiris Helpdesk Solution will soon provide inherent capabilities to manage service request workflow, but until then many customers have asked about how such workflow could be configured using technology available in the product today. The solution ...
Article by Sean Yarger | 17 Nov 2006 | 15 comments