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Whether you are new to Altiris' Helpdesk Solution or just shopping around, this amazing document hits on all that's important to know when setting up a world-class helpdesk. There's no better way (than this quick read) to get a look at the ...
Article by ctoll | 31 Aug 2006 | 12 comments
This article documents the use of the new Altiris Installation and Configuration Manager (AICM) wizard. AICM is now used to install many of the Altiris solutions where the Notification Server has not already been installed. Altiris products (suites ...
Article by lliu | 28 Aug 2006 | 4 comments
This is a command line tool that will allow you to programmatically create an incident in Helpdesk (HD). It uses the HD SOA supplied Web service to do its work. This is a .NET based tool, so before using it be sure that the .NET framework is ...
Download by rbross | 17 Aug 2006 | 8 comments
This procedure will outline the steps needed to create a recurring incident. Recurring incidents are helpful for many reasons; however, they can especially help with trying to satisfy audit control requirements. For instance, you could set up a ...
Blog Entry by David_Falcon | 16 Aug 2006 | 3 comments
It's a strange thing, but in the English speaking world—although we share the same language—when it comes to writing dates we often do things opposite. What 6/2/2006 means to you depends on where you come from. For someone from the US, it means the ...
Blog Entry by John Doyle | 16 Aug 2006 | 0 comments
In the standard Helpdesk code, the winuser console (My Helpdesk Console) provides end users with a dropdown list which will allow them to specify the name of the asset that has the problem. This is populated by the list of assets associated with the user ...
Blog Entry by John Doyle | 09 Aug 2006 | 7 comments
Many customers have requested the capability to perform scheduled maintenance functions for devices that require preventative maintenance intervals, such as printers. No such feature exists in Altiris Helpdesk today, but a little bit of ...
Article by Sean Yarger | 08 Aug 2006 | 7 comments
As of Version 6.0 of Inventory for Network Devices and Version 6.1 of Asset Control , there is no functionality to synchronize inventory data with Asset Control for asset types other than "Computer". This document details a ...
Article by Sean Yarger | 03 Aug 2006 | 1 comment
The number of people using Firefox is growing fast*, and rightly so, as it is a very capable browser. Out of the box, .NET 1.1 does not support Firefox and many of the other more modern browsers, so they are treated as downlevel browsers. The ...
Blog Entry by John Doyle | 02 Aug 2006 | 5 comments
While Altiris Asset Management Suite does a fantastic job of managing capitalized assets, there isn't any functionality to manage expensed consumables such as keyboards, mice, toner, etc. The suggestions here cover the fundamentals as it ...
Article by Sean Yarger | 31 Jul 2006 | 8 comments