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Helpdesk Solution

Results for Helpdesk Solution

I search for it into all the old articles about this good old HD6... And I don't find it, so I search a while "how to", and I share it here: The problem: you can easily create an "Incidents query" for all tickets ...
Article by Pascal KOTTE | 26 Sep 2011 | 1 comment
I need a solution Cuurently we are using Altiris as ticketing tool. We are not able to attach files exceeding 2-3 MB size. So what's the max fiel size which can be attcahed in ...
Forum Discussion by Harpreet | 25 Sep 2011 | 1 comment
When creating complex email reports, one thing you can find yourself repeatedly doing is munging SQL SELECT statements into a format suitable for HTML presentation. Today's download contains a SQL stored procedure which simplifies reporting by ...
Download by ianatkin | 19 Sep 2011 | 0 comments
Join us at CCIB in Barcelona October 4–6 to Surround Yourself with the kind of invaluable knowledge, quality interactions, and fun laid-back environment you'll only find at Symantec Vision 2011. Sessions this year will start with the new ...
Blog Entry by Christine Ewing | 15 Sep 2011 | 0 comments
Simple Custom Process Search and Advanced Custom Process Search are Symantec Workflow web form projects created by the ITS Partners Workflow team as custom integrations into Symantec ...
Video by jbrown | 14 Sep 2011 | 2 comments
I need a solution Like many people, I'm unable to get Symantec Essentials to install on Windows7 64-bit, running on an Intel-based Mac Pro server.  This is a fresh install of ...
Forum Discussion by NewarkAndy | 30 Aug 2011 | 1 comment
I need a solution We do a lot of custom Helpdesk reports but I have a request that I am having trouble completing. We are trying to calculate the non-business hours that the ticket ...
Forum Discussion by MarkWarmack | 29 Aug 2011 | 1 comment
I need a solution Hey Everyone, We are having sudden errors where we can edit and append past tickets, but not submit new incidents for ServiceDesk 7.1.  Below is the error we are ...
Forum Discussion by Palvaran | 26 Aug 2011 | 0 comments
I need a solution We have a lot of custom Helpdesk NS reports but I have a request that I am having a hard time completing. We have Helpdesk 6.x Incident Rules (see attached) ...
Forum Discussion by MarkWarmack | 26 Aug 2011 | 0 comments
We ran into this problem so I figured I would supply the solution just in case someone else needs it: You will notice that ServiceDesk 7.1 has renamed the task of "Resolve Incident" to "Work Incident" but it remains [Resolve ...
Article by Justin Inglett | 22 Aug 2011 | 0 comments