Video Screencast Help

Helpdesk Solution

Results for Helpdesk Solution

Simple Custom Process Search and Advanced Custom Process Search are Symantec Workflow web form projects created by the ITS Partners Workflow team as custom integrations into Symantec ...
Video by jbrown | 14 Sep 2011 | 2 comments
I need a solution Like many people, I'm unable to get Symantec Essentials to install on Windows7 64-bit, running on an Intel-based Mac Pro server.  This is a fresh install of ...
Forum Discussion by NewarkAndy | 30 Aug 2011 | 1 comment
I need a solution We do a lot of custom Helpdesk reports but I have a request that I am having trouble completing. We are trying to calculate the non-business hours that the ticket ...
Forum Discussion by MarkWarmack | 29 Aug 2011 | 1 comment
I need a solution Hey Everyone, We are having sudden errors where we can edit and append past tickets, but not submit new incidents for ServiceDesk 7.1.  Below is the error we are ...
Forum Discussion by Palvaran | 26 Aug 2011 | 0 comments
I need a solution We have a lot of custom Helpdesk NS reports but I have a request that I am having a hard time completing. We have Helpdesk 6.x Incident Rules (see attached) ...
Forum Discussion by MarkWarmack | 26 Aug 2011 | 0 comments
We ran into this problem so I figured I would supply the solution just in case someone else needs it:   You will notice that ServiceDesk 7.1 has renamed the task of "Resolve Incident" to "Work Incident" but it remains [Resolve ...
Article by Justin Inglett | 22 Aug 2011 | 0 comments
Are you interested in a personalized Connect homepage, where you can choose what content and options you view? Read more on this page and take the survey mentioned to let us know what you'd like to see. Read more: We Want Your Opinion! ...
Blog Entry by ohzone - Cheryl... | 19 Aug 2011 | 0 comments
The Windows IT Pro, SQL Server Magazine and Dev Pro Connections readers choice awards have opened up for voting. There are a number of Symantec products nominated in each award program and if you’re up for it, I invite you to visit the voting site ...
Blog Entry by ohzone - Cheryl... | 19 Aug 2011 | 0 comments
I was having a bugger of a time getting my locations to display correctly using the inv_aex_ac_tcpip table as a machine can have several IP address. I really needed to get one good IP address that was the latest one. I use this address to match up to ...
Article by sdmayhew | 18 Aug 2011 | 0 comments
I need a solution Friend, In Solaris 10 we took dump of a vxfs file system at run level 3 using vxdump to LTO4 tape but while restoring it back using vxrestore command we are ...
Forum Discussion by srikanta.sanpui | 18 Aug 2011 | 0 comments