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Helpdesk Solution

Results for Helpdesk Solution

I need a solution What controls what items in the Command list (on the left) are displayed to a given worker group?  I am looking to expose the Review Article option to one of our ...
Forum Discussion by CygnusX-1 | 15 Oct 2013 | 4 comments
I need a solution I have used the arrows to move Service Categories up and down in the list but it doesn't make a difference where they are, they keep displaying in the order ...
Forum Discussion by CygnusX-1 | 10 Oct 2013 | 3 comments
I need a solution When you setup a Task in Helpdesk 6.0 to create a new incident there is an option I can't seem to find any information on.  When you first create a Task it is ...
This issue has been solved
Forum Discussion by CygnusX-1 | 01 Oct 2013 | 3 comments
I need a solution I need help on a Validation rule. I have three  queue groups.. PLM L1 PLM L2 PLM L3 I have a rule working but they want to change things up. The ...
This issue has been solved
Forum Discussion by KirkH | 23 Aug 2013 | 2 comments
I need a solution I am not sure where to start with this problem. I have users in one of my domains. NONE of them show up as an assigned worker in the queues in helpdesk. The ...
This issue has been solved
Forum Discussion by KirkH | 13 Aug 2013 | 5 comments
We love our Connect community members and once again we're celebrating SysAdmin day. Check out this blog to find out how we are sharing the love with you! Happy International Sysadmin Day! Tell us something crazy that's happened in ...
Blog Entry by ohzone - Cheryl... | 30 Jul 2013 | 0 comments
I need a solution Ok I have a weird one. I don't know how to really explan. When an incdent is started the start date is set as the current date..  Set ...
This issue has been solved
Forum Discussion by KirkH | 16 Jul 2013 | 3 comments
I need a solution I am looking for a way to color code the email address when displayed in the worker page.  I have looked at the following KB  http://www.symantec.com/docs/HOWTO7147 ...
Forum Discussion by CygnusX-1 | 25 Jun 2013 | 1 comment
I need a solution We're implementing Microsoft Exchange 2010 and the email inbox that was migrated is not working. We have it setup as IMAP with the services turned on for it and ...
Forum Discussion by NME | 17 Jun 2013 | 1 comment
I need a solution We are using helpdesk 6.0.  We have had an issue ongoing for a month or two and we use to be able to reboot the server and this issue would go away.  We have a ...
Forum Discussion by mark schmidt | 11 Jun 2013 | 1 comment