Spent the last couple of hours looking into an issue with the Altiris 6 Helpdesk. As I couldn't find the issue reported elsewhere, and its bitten me before I thought I'd just pop this in the blog.
In summary, be aware that for practical ...
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We are trying to enable our first Notification Policy to modify Incidents on a schedule but the Queries are failing to pull anything. I have tested the queries by ...
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In Helpdesk 6.0, how do I change the default priority for a new incident. By default it is Medium, I want to change this to Low.
Thanks
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Hello!
I am working to setup a rule or task to set the contact of a child incident to be the same as the parent incident without having to manually set that field. ...
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Hi,
I would like to export all incidents. I already did query for export. Everything is OK but for comment field it show only top comment. So how can I get all of ...
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I have two machines giving me the same error. Both machines have worked fine up until now, I have not changed anything. The error I am getting is 35-Error calling ...
The year came to an end and we embark on 2013 with another "Best of" list. Again this year I'm compiling a list of the most viewed articles in the Endpoint Management Community. See what topics have been of interest to the community in ...
Sacramento Municipal Utility District (SMUD) - Rubicon Room
Fri, 15 March, 2013 - 8:30 - 12:00 PDT
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Hi,
After running windows updates, the Altiris icon no longer shows in the system tray and needs to be manually added to the task bar. Can anyone assist as ...
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I am having automation notification and ticket creation running twice many times when it is schedule to run. I remember something about a delay once, but can not find ...