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Spent the last couple of hours looking into an issue with the Altiris 6 Helpdesk. As I couldn't find the issue reported elsewhere, and its bitten me before I thought I'd just pop this in the blog. In summary,  be aware that for practical ...
Blog Entry by ianatkin | 20 Feb 2013 | 0 comments
I need a solution We are trying to enable our first Notification Policy to modify Incidents on a schedule but the Queries are failing to pull anything. I have tested the queries by ...
This issue has been solved
Forum Discussion by CygnusX-1 | 11 Mar 2013 | 19 comments
I need a solution In Helpdesk 6.0, how do I change the default priority for a new incident. By default it is Medium, I want to change this to Low.   Thanks ...
This issue has been solved
Forum Discussion by dodgint | 14 Feb 2013 | 3 comments
I need a solution Hello! I am working to setup a rule or task to set the contact of a child incident to be the same as the parent incident without having to manually set that field. ...
Forum Discussion by ysmall | 07 Feb 2013 | 3 comments
I need a solution Hi, I would like to export all incidents. I already did query for export. Everything is OK but for comment field it show only top comment. So how can I get all of ...
Forum Discussion by SahyeLP | 31 Jan 2013 | 2 comments
I need a solution I have two machines giving me the same error. Both machines have worked fine up until now, I have not changed anything. The error I am getting is 35-Error calling ...
Forum Discussion by mojomajix | 23 Jan 2013 | 1 comment
The year came to an end and we embark on 2013 with another "Best of" list. Again this year I'm compiling a list of the most viewed articles in the Endpoint Management Community. See what topics have been of interest to the community in ...
Article by ohzone - Cheryl... | 02 Jan 2013 | 0 comments
Sacramento Municipal Utility District (SMUD) - Rubicon Room Fri, 15 March, 2013 - 8:30 - 12:00 PDT ...
Event by lskelle | 20 Feb 2013 | 0 comments
I need a solution I am having automation notification and ticket creation running twice many times when it is schedule to run.  I remember something about a delay once, but can not find ...
Forum Discussion by Kevin Shilling | 14 Nov 2012 | 1 comment
Because of the new Symantec Sponsored Groups effort, many of you are new to product groups on Connect. This article shows you how to subscribe to group content and set up notification intervals. You can subscribe to group content by checking ...
Article by meggie_woodfield | 26 Aug 2013 | 0 comments