I need a solution
Hi,
On our Helpdesk solution based on the NS6 version, the "Average time to close Incidents" is empty, there is no datas.
Can you help us please ?
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I need a solution
Dans la section rapport du HelpDesk intégrée à NS 6 SP3, le rapport "Durée moy. passée avant la fermeture des incidents" ne remonte aucune information.
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I need a solution
Under Tasks when trying to add a report to a notification policy the box that the report are suppose to be listed in comes up blank on user that normally does this. on ...
I need a solution
Our foundation has been having trouble staying off blacklists recently because our marketing department refuses to clean up their distribution list and unsubscribers. ...
Ever wonder how to keep Social Security Numbers (SSN) out of your Helpdesk 6.x environment.
With the HDQUERY and REGEX below, you can safely mask all SSNs with X's.
Hope this helps.
Here is the rule properties (see screenshot ...
Bonjour, c'est une surprise ! Alors que NS 6 arrive à la fin de sa vie supportée par Symantec en Mars 2013, voici un update pour cette plate-forme, sortie en Mai ! si vous faîtes partie des rares à avoir des problèmes avec votre plate-forme, encore ...
I need a solution
Hi,
I'm working as a HelpDesk Analyst ( Service Desk Analyst )
Its been almost 2 years I'm working in this field, Have been hearing quite a ...
I do not need a solution (just sharing information)
Hi,
I am having the issues mentionned in TECH article 145515. I am going to put in place the Business Rules to stop the comments ...
I need a solution
In a desperate search for some decent licensing information, I launched SIM on our 6.x helpdesk/deployment solution server and it prompted to upgrade itself, whcih I ...
This issue has been solved
I need a solution
First of all I think the fact that you can no longer access the History of your Helpdesk6 Incidents via Servicedesk7 is ludicrous. Is Symantec trying to lose its ...