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I need a solution We have a long standing issue with our HelpDesk server passing 2 different URLs for itself.  Users primarily access the server by going to ...
This issue has been solved
Forum Discussion by CygnusX-1 | 27 Feb 2013 | 12 comments
Spent the last couple of hours looking into an issue with the Altiris 6 Helpdesk. As I couldn't find the issue reported elsewhere, and its bitten me before I thought I'd just pop this in the blog. In summary,  be aware that for practical ...
Blog Entry by ianatkin | 20 Feb 2013 | 0 comments
I need a solution We are trying to enable our first Notification Policy to modify Incidents on a schedule but the Queries are failing to pull anything. I have tested the queries by ...
This issue has been solved
Forum Discussion by CygnusX-1 | 20 Feb 2013 | 19 comments
I need a solution In Helpdesk 6.0, how do I change the default priority for a new incident. By default it is Medium, I want to change this to Low. Thanks ...
This issue has been solved
Forum Discussion by dodgint | 13 Feb 2013 | 3 comments
I need a solution Hello! I am working to setup a rule or task to set the contact of a child incident to be the same as the parent incident without having to manually set that field. ...
Forum Discussion by ysmall | 07 Feb 2013 | 3 comments
I need a solution Hi, I would like to export all incidents. I already did query for export. Everything is OK but for comment field it show only top comment. So how can I get all of ...
Forum Discussion by SahyeLP | 31 Jan 2013 | 2 comments
I need a solution I have two machines giving me the same error. Both machines have worked fine up until now, I have not changed anything. The error I am getting is 35-Error calling ...
Forum Discussion by mojomajix | 23 Jan 2013 | 1 comment
The year came to an end and we embark on 2013 with another "Best of" list. Again this year I'm compiling a list of the most viewed articles in the Endpoint Management Community. See what topics have been of interest to the community in ...
Article by ohzone - Cheryl... | 02 Jan 2013 | 0 comments
Sacramento Municipal Utility District (SMUD) - Rubicon Room Fri, 15 March, 2013 - 8:30 - 12:00 PDT ...
Event by lskelle | 04 Dec 2012 | 0 comments
I need a solution I am having automation notification and ticket creation running twice many times when it is schedule to run.  I remember something about a delay once, but can not find ...
Forum Discussion by Kevin Shilling | 14 Nov 2012 | 1 comment