Video Screencast Help

Helpdesk Solution

Results for Helpdesk Solution

I need a solution Under Tasks when trying to add a report to a notification policy the box that the report are suppose to be listed in comes up blank on user that normally does this. on ...
Forum Discussion by Kevin Shilling | 14 Jun 2012 | 0 comments
I need a solution Our foundation has been having trouble staying off blacklists recently because our marketing department refuses to clean up their distribution list and unsubscribers. ...
Forum Discussion by Wolftrap | 06 Jun 2012 | 0 comments
Ever wonder how to keep Social Security Numbers (SSN) out of your Helpdesk 6.x environment. With the HDQUERY and REGEX below, you can safely mask all SSNs with X's. Hope this helps.   Here is the rule properties (see screenshot ...
Article by MarkWarmack | 05 Jun 2012 | 2 comments
Bonjour, c'est une surprise ! Alors que NS 6 arrive à la fin de sa vie supportée par Symantec en Mars 2013, voici un update pour cette plate-forme, sortie en Mai ! si vous faîtes partie des rares à avoir des problèmes avec votre plate-forme, encore ...
Blog Entry by Pascal KOTTE | 18 May 2012 | 0 comments
I need a solution Hi,    I'm working as a HelpDesk Analyst ( Service Desk Analyst ) Its been almost 2 years I'm working in this field, Have been hearing quite a ...
Forum Discussion by giteenns | 17 May 2012 | 0 comments
I do not need a solution (just sharing information) Hi, I am having the issues mentionned in TECH article 145515.  I am going to put in place the Business Rules to stop the comments ...
Forum Discussion by StephaneB | 11 May 2012 | 1 comment
I need a solution In a desperate search for some decent licensing information, I launched SIM on our 6.x helpdesk/deployment solution server and it prompted to upgrade itself, whcih I ...
This issue has been solved
Forum Discussion by nicoled18 | 15 May 2012 | 2 comments
I need a solution First of all I think the fact that you can no longer access the History of your Helpdesk6 Incidents via Servicedesk7 is ludicrous.  Is Symantec trying to lose its ...
Forum Discussion by Jhallberg1 | 09 May 2012 | 4 comments
Enable filtering of incident_type in Processmanager Looking for type of incident Looking for type of incident as well to populate in reports.   (Endpoint Management, Helpdesk Solution, ServiceDesk, Reporting) () Enable filtering of ...
Idea by henrik.faltstro... | 09 May 2012 | 1 comment
Hi, Thanks to read and participate on Idea section. Idea:  Symantec_CMDB on Oracle Cause: Many customers and accounts have Oracle. Some Altiris´s competitors support both (SQL and Oracle). Regards, Fábio Sanches ...
Idea by luke.s | 26 Apr 2012 | 0 comments