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I need a solution Hello All, As you know on June 06th, 2012  Symantec has killed Symantec pcAnywhere Access Server an absolutely awesome Internet facing product for SMB who run help ...
Forum Discussion by JUSTICE | 28 Jun 2012 | 0 comments
I need a solution Hi, On our Helpdesk solution based on the NS6 version, the "Average time to close Incidents" is empty, there is no datas. Can you help us please ? ...
Forum Discussion by Raynald CHAFFAUX | 26 Jun 2012 | 1 comment
I need a solution Dans la section rapport du HelpDesk intégrée à NS 6 SP3, le rapport "Durée moy. passée avant la fermeture des incidents" ne remonte aucune information. ...
Forum Discussion by Raynald CHAFFAUX | 26 Jun 2012 | 0 comments
I need a solution Under Tasks when trying to add a report to a notification policy the box that the report are suppose to be listed in comes up blank on user that normally does this. on ...
Forum Discussion by Kevin Shilling | 14 Jun 2012 | 0 comments
I need a solution Our foundation has been having trouble staying off blacklists recently because our marketing department refuses to clean up their distribution list and unsubscribers. ...
Forum Discussion by Wolftrap | 06 Jun 2012 | 0 comments
Ever wonder how to keep Social Security Numbers (SSN) out of your Helpdesk 6.x environment. With the HDQUERY and REGEX below, you can safely mask all SSNs with X's. Hope this helps.   Here is the rule properties (see screenshot ...
Article by MarkWarmack | 04 Jun 2012 | 2 comments
Bonjour, c'est une surprise ! Alors que NS 6 arrive à la fin de sa vie supportée par Symantec en Mars 2013, voici un update pour cette plate-forme, sortie en Mai ! si vous faîtes partie des rares à avoir des problèmes avec votre plate-forme, encore ...
Blog Entry by Pascal KOTTE | 18 May 2012 | 0 comments
I need a solution Hi,    I'm working as a HelpDesk Analyst ( Service Desk Analyst ) Its been almost 2 years I'm working in this field, Have been hearing quite a ...
Forum Discussion by giteenns | 17 May 2012 | 0 comments
I do not need a solution (just sharing information) Hi, I am having the issues mentionned in TECH article 145515.  I am going to put in place the Business Rules to stop the comments ...
Forum Discussion by StephaneB | 11 May 2012 | 1 comment
I need a solution In a desperate search for some decent licensing information, I launched SIM on our 6.x helpdesk/deployment solution server and it prompted to upgrade itself, whcih I ...
This issue has been solved
Forum Discussion by nicoled18 | 11 May 2012 | 2 comments