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Helpdesk Solution

Results for Helpdesk Solution

I need a solution Hi, I'm having the issue about history box in incident view that doesn't show table like (picture 1) from original email (picture 2). So is it imposible ...
Forum Discussion by Sakarinn | 27 Aug 2012 | 1 comment
I need a solution Hi, I am not from IT background, and I need to know why Windows XP and Symantec cannot tag along? I need to do presentation about this matter. I have tried ...
Forum Discussion by KnowMeNot | 01 Aug 2012 | 3 comments
Jack in the Box Inc. Tue, 28 August, 2012 - 10:00 - 14:00 PDT Join us for our next San Diego ...
Event by adude | 13 Jul 2012 | 0 comments
I need a solution I recently began seeing errors similar to the following in the NS server logs: Jul 08 09:56:23  E  Background commit failed for incident #492400: ...
Forum Discussion by matzebru | 09 Jul 2012 | 6 comments
I need a solution Hello All, As you know on June 06th, 2012  Symantec has killed Symantec pcAnywhere Access Server an absolutely awesome Internet facing product for SMB who run help ...
Forum Discussion by JUSTICE | 28 Jun 2012 | 0 comments
I need a solution Hi, On our Helpdesk solution based on the NS6 version, the "Average time to close Incidents" is empty, there is no datas. Can you help us please ? ...
Forum Discussion by Raynald CHAFFAUX | 26 Jun 2012 | 1 comment
I need a solution Dans la section rapport du HelpDesk intégrée à NS 6 SP3, le rapport "Durée moy. passée avant la fermeture des incidents" ne remonte aucune information. ...
Forum Discussion by Raynald CHAFFAUX | 26 Jun 2012 | 0 comments
I need a solution Under Tasks when trying to add a report to a notification policy the box that the report are suppose to be listed in comes up blank on user that normally does this. on ...
Forum Discussion by Kevin Shilling | 14 Jun 2012 | 0 comments
I need a solution Our foundation has been having trouble staying off blacklists recently because our marketing department refuses to clean up their distribution list and unsubscribers. ...
Forum Discussion by Wolftrap | 06 Jun 2012 | 0 comments
Ever wonder how to keep Social Security Numbers (SSN) out of your Helpdesk 6.x environment. With the HDQUERY and REGEX below, you can safely mask all SSNs with X's. Hope this helps. Here is the rule properties (see screenshot also): ...
Article by MarkWarmack | 04 Jun 2012 | 2 comments