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Q: Austinn wrote: "How do I delete a worker in the HelpDesk Worker Console? There are a couple of dummy accounts created, and I can't seem to get rid of them!" A: Good question, Austinn. The current version of Helpdesk ...
Blog Entry by Admin | 27 Jul 2006 | 10 comments
This example uses a few automation techniques available in Helpdesk to access data from Asset Control for the purpose of automating approvals on service requests. At a high level the sequence of events is as follows: A service request is made ...
Article by Sean Yarger | 26 Jul 2006 | 12 comments
When you create or edit an incident in the Altiris Helpdesk, pressing the Tab key from the textbox labeled Title: takes you to the control bar when it really should take you to the textbox labeled Comments: . To correct this you will need to edit ...
Blog Entry by John Doyle | 26 Jul 2006 | 5 comments
Q: Brandon asked, "I would like to automate the Helpdesk Solution to automatically send satisfaction surveys on a random schedule. For example, I might configure it to send out one survey per worker per week. Is this possible?" A: ...
Blog Entry by Admin | 25 Jul 2006 | 1 comment
Two things are necessary to make your life and your end users' lives easier when trying to access the Helpdesk web consoles: DNS "CNAME" entries for each web redirect A default.asp web page that will send a browser to the ...
Blog Entry by CraigM | 24 Jul 2006 | 0 comments
Here's a way to integrate Helpdesk scheduled tasks with workers' Outlook calenders - so that these tasks appear in calenders as events. Download and install the GeniusConnect database integration tool, by Genius@Work B.V. Although ...
Blog Entry by smassie | 20 Jul 2006 | 2 comments
How about adding a spell check feature into the Helpdesk Solution? It would greatly benefit the helpdesk workers to have this added for both creating helpdesk tickets and knowledge base articles. Thanks! ieSpell works great for a Spell Checker ...
Idea by CraigM | 20 Jul 2006 | 12 comments
Q: Glenn asked, "How do I allow Helpdesk Console to be seen from a Linux workstation?" A: Glenn, you can enable Basic Authentication from IIS on both the Worker and Winuser folders underneath the AeXHD Virtual Directory. ...
Blog Entry by Admin | 18 Jul 2006 | 0 comments
Q: We have created our own e-mail templates and have no intention of using the default ones, so we wish to delete them. The 'List E-mail Message Template' page does not provide an option to delete a template, so can you delete them? ...
Blog Entry by Admin | 18 Jul 2006 | 1 comment
Steve Massie of Incit Technology shares his solution for advanced SLA management whereby calls can be booked against an SLA and the response and fix times monitored using true business hours. Get the solution here , complete with ...
Blog Entry by Admin | 12 Jul 2006 | 1 comment