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To help you find everything you need to know about Asset & CMDB, we've done some serious surfing and pulled together a short list of the essential links. If we've missed something, let us know.
Asset & CMDB offerings include:
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We have the ability to send and collect surveys, but we currently have no tool to do report/analysis for them.
By creating a survey reporter, we are able to visualize the customer's feedback into a readable format to enhance the customer's ...
There is a need for a Change Management Audit tool. This solution will take a snapshot of a system prior to a change window, then another snapshot of a system post the change window. It will then have the ability to create work flow to notify someone of ...
Security Levels for Help Desk Knowledge Base would be a great addition. In our environment, we have knowledge base articles that just deal with internal technical support, and also knowledge base articles that are how to's for users. It would be ...
Create a "Wizdom Centre" for client Users to access a knowledge database of common fixes that become active from within the database.
Built-in KB Functionality A fully integrated knowledge base is included with the Helpdesk 6.0 and ...