ServiceDesk
neil_rogers
|
November 19th, 2009
ServiceDesk does not allow accounts that are not in the searched domain to import into service desk users, because the formatting is forced, cannot check other domains.
0 comments
aedhasdad
|
November 19th, 2009
Hello,
Am about to roll out Altiris 7 across our organisation and am struggling to find any information as to Database sizes etc.
We will expect to have 1800 users, 2000 nodes, and what i would like to know is - what size hard disks to spec for the servers...
I know i need 4 server so far:
1 X Notification Server
1 X SQL Server
1 X Deployment Server
1 X Servicedesk Server
what i dont know is how much drive space i need.
Will be deploying just about every thing in the Altiris Family - including Antivirus, Client Management, Server Management etc.
Thoughts, Observations and Experiences welcomed.
0 comments
yabru
|
November 17th, 2009
Hi,
I've managed a successful install, except for one of the last stages of the Service Desk configuration.
The step failed with the following error log, however i suspect it to be a IIS related issue or maybe i've typed in the wrong syntax when setting up (i've followed the installation guide examples quite accurately)
I've also noticed that the 'Ticker' isnt displayed on my home pages.
I've also shown the error i get in Event Viewer which seems to suggest 'target machine actively refused'
If you can point me in the right direction, much appreciated.
ERROR FROM THE INSTALLTION BELOW:
An error has occurred at: GetAllCategoriesViewableInTreeComponent
Error Message: The request failed with HTTP status 404: Not Found.
Stack Trace: System.Net.WebException: The request failed with HTTP status 404: Not Found. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at...
Basics, Best Practice, Endpoint Management and Virtualization, Compatibility, Configuring, Installing, Tip/How to, ServiceDesk
1 comments
KazJim2
|
November 16th, 2009
So, a quick question ...
I'm following the instructions from the Customisation guide, and have made some changes to my Email Templates.
Open the project, put the space in the name, make my changes, and then Publish Application to Server (overwriting original)
Test by creating a new incident - voila, my changes are there ..
next morning, they might still be there, but If i restart IIS, they dissappear ....
I'm obviously doing something wrong, but I cant find what ....
Cheers all
J
0 comments
matzebru
|
November 16th, 2009
Is there anything in NS 7/ServiceDesk 7 like we have in NS 6.x/HelpDesk 6.x with respect to Notification Policies and being able to create a Notification Policy that has a "New Incident Automated Action"? Basically I'm looking for how to be able to have a mechanism like Notification Policies we had in NS 6.x that run on a schedule and auto-create Incidents(tickets) with pre-defined fields/assignments. Anyone else look into this yet or know how to do this in an NS 7/ServiceDesk 7 environment?
Thanks
0 comments
Camille_Marlow
|
November 15th, 2009
Currently you need to create ticket first and then go back in and add subtasks.
0 comments
Camille_Marlow
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November 15th, 2009
Request for more granular control on providing access for users in specific roles to attach processes.
0 comments
KazJim2
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November 14th, 2009
So I've got AD importing fine, but as the users i want are not in the traditional 'user's' folder, i had to import the whole AD.
Of course that means that lists are now populated with a LOT of groups ....
Is there is simple way to NOT import some groups ?
Cheers
J
0 comments
ohzone
|
November 12th, 2009
Listed below are the top 25 most visted Download pages (thru 11.11.09). Downloads are a bit more difficult to calculate because some articles have scripts attached to them as well. You may find something you've been looking for in this list. Happy browsing!
SATA ICH9 Drivers: Windows XP Driver Injection Script
Exe-To-Msi
MSI "Run as administrator" Context Menu for Vista
SATA Drivers for Intel ICH9 and ICH10
Remote Altiris Agent Diagnostics
Uninstall MSI with VBScript
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Format Factor Multifunctional Media Converter
VBScript to Delete Old Files
Universal Silent Switch Finder
Automating Wireless Profile Config Settings for Intel PROSet/Wireless Software 11.1.1.3 for SWD/DS
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Uninstall Windows Installer Applications Using VBScript
Backing Up User Profiles Using a VBScript
Mozilla Firefox 3.x Virtual Software Packages (US, NL, DE) (updated)
HII Tools 3.2.1 for...
Altiris Client Management Suite, Altiris Deployment Solution, Altiris IT Asset Management, Altiris Notification Server, Altiris Recovery Solution, Altiris Server Management Suite, Endpoint Management and Virtualization, Ghost Solution Suite, Helpdesk Solution, HP Management Products, pcAnywhere, ServiceDesk, Wise Application Packaging, Wise Installation Development, Workflow Solution, Workspace Corporate, Workspace Profiles, Workspace Remote, Workspace Streaming, Workspace Virtualization
3 comments
Andrey Niedens
|
November 11th, 2009
I have found the error in the "Altiris Workflow Designer Configuration and Logging Tool". There is one:
(WebServiceScheduleInvokeDelegate) Error triggering service at http://altirissd.vtb.com.ge//sd.accounteventlistener/ScheduleInvokeDelegateService.asmx System.Exception: exception invoking method ---> System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 192.(removed by a.n.).147:11434
Server stack trace:
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
at System.Runtime.Remoting.Channels.RemoteConnection.CreateNewSocket(EndPoint ipEndPoint)
at System.Runtime.Remoting.Channels.RemoteConnection.CreateNewSocket()
at...
0 comments
MartinT
|
November 11th, 2009
Hi,
Had a quick search for this error on this forum but found nothing so hopefully I am not duplicating a previous post.
I have installed ServiceDesk 7 with apparently no errors, clicked next after the "installation success" page and received "Application error. An application error has occurred" and upon clicking "view details" I get the following:
Error Details
Error Message:
Could not load file or assembly 'SD.Components' or one of its dependencies. The system cannot find the file specified.
Message Stack:
at System.Reflection.Assembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, Assembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection)
at System.Reflection.Assembly.InternalLoad(AssemblyName assemblyRef, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
at System....
1 comments
Mustafa Abdel-Aziz
|
November 11th, 2009
Hi all,
I'm trying to configure my ServiceDesk to monitor an email account (e.x. sdmail@myorg.com) to automatically create tickets for received mails.
Follwoing the documentation, I have conigured the Application Properties,set the EmailMonitoringServer ( my SMTP server name), username (sdmail@myorg.com), password and port number.
However, this does not work. I send emails to this account (with "New Incident" in subject) but no incidents created on the service desk.
Any one can help?
Regards,
Mustafa
1 comments
msedam
|
November 10th, 2009
I have successfully installed ServiceDesk and now need to enable the inbox capability. i configured it with the account information but email sent to the mailbox does generate new tickets. I don't see where to view errors etc. so don't know what the problem is
1 comments
ChadR
|
November 9th, 2009
I need to add a "QA Tester" to our implementation of change. It is going to be added as a "Approval step" before the change makes it to the CAB for a vote. Therefore I need to add it to the CM (Gatekeeper)/Current Participants form. I found it in the code as SD.DatatypesCore.Data.Common, but when I open the SD.DataTypesCore.dll under the ..workflowprojects\sd.data\libs I can't find with a "Common" bucket or the ParticipantRole data type anywhere. Anyone have any ideas where this thing is?
0 comments
Dalceon
|
November 6th, 2009
I have some questions.
1. Can someone tell me at what point in the IncidentManagementProcess the system creates the Incident Number and puts that info in the database?
2. Also in SD.IncidentManagement can someone tell me how the subtask are created and get the .X subtask number for the main system?
3. I checked out the Service desk components, but couldn't find one for adding a task to an incident. If you know where this is can you tell me?
I'm trying to create some demo helpdesk stuff, but am have a hard time deciphering what the programmers were doing.
I'm very familiar with workflow, just having a hard time getting inside of how it's being used for the service desk.
Thanks
0 comments
PeeGee
|
November 6th, 2009
Installed SD7 successfully with default settings (seems to be the safest way to install).
What is the process to change the password of admin@logicbase.com AFTER the installation?
As each user who can use google can quickly find out, what's the default password.
5 comments
EJ7777
|
November 5th, 2009
Hi, does anyone can help me what these error/warning in logs mean and how to resolve them? I did several SD installation be it in VMWare or physical comp, I still got the same logs. Installation finished successfully, I can create incident and all but I concern of what these logs might affect. Thanks in advance.
===============
1. Warning Log
===============
Source: ASP.Net 2.0.5.50727.0
Event ID: 1309
Category: Web Event
Type: Warning
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 11/6/2009 10:35:51 AM
Event time (UTC): 11/6/2009 2:35:51 AM
Event ID: 44e2528cfcd2456eb4ec3059a3742bbb
Event sequence: 4
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/ProcessManager-1-129019485396757234
Trust level: Full
Application Virtual Path: /ProcessManager
Application Path: C:\Program Files (x86)\...
0 comments
kemaris
|
November 5th, 2009
Anyone found a way to order or alphabetize Service Desk categories in the Hierarchy Data Service?
Adding new categories doesn't seem to place them in any predictable pattern ... regardless of how they are input.
1 comments
ChadR
|
November 4th, 2009
I've looked all over the documentation and searched the interface and I can't find a way to delete tickets. I'm working in my dev environment and I have a ton of tickets that have broken tasks because I dropped new copies of the SD.Incident Management process over the old one. I would really like to clean up dev, but I can't see a way to do it. Please help
0 comments
KazJim2
|
November 3rd, 2009
Ok, so Its installed (more than once!) and working so far :)
However i have an interesting question ...
If i raise a ticked as a user through the console, it assigns that user to the incident as the contact (all good ..)
if the same user submits an incident via Email - it assigns the contact as 'guest@logicbase.com'
I've checked the workflow in designer and it appears to be correct insofar as it tries to determine the contact name from the email address .... all good ...
My email is in the format of FirstnameFirstLetterOfSurname@Company.Com - ie Fred Green's email is fredg@widgets.com
In the actual Ticket it appears to select the correct details, but is still assigning guest@logicbase.com as the contact !
example ...
Has anyone else experienced this, and what have a missed during the setup to cause this to happen :)
Cheers
J
4 comments
billyccfs
|
November 2nd, 2009
I keep getting the following error:
The SQL is off-box and the ASPNET and NETWORK Service accounts have SQL access (SYSadmin). the machine account for the SD7 server is in the local admins group on the SQL Server per instructions.
Any ideas?
Thanks.
5 comments
Mustafa Abdel-Aziz
|
October 31st, 2009
When I decided to upgrade to NS7, I could not find a separate downloadable item on Symantec Download page for NS7.
To upgrade from HD6 to SD7, I had first to download and install NS7, then install SD solution to it. And since, there is no NS7-only download available, I had to download CMS 7, which downloads NS7, then add SD7solution to it.
It would be really nice if Symantec adds NS7 as a download item to it's Download page, so that we do not get confused when we need to download/install solutions other that CMS.
4 comments
dregourd
|
October 30th, 2009
Hello,
I have a Service Desk 7 up and running.
When I create a new problem, I can link incidents to it, but I cannot nor "propose a fix" nor "propose a getaround".
I have the following messages:
Has anyone encountered that?
Best regards,
David
1 comments
dregourd
|
October 30th, 2009
Hello,
I have a Service Desk 7 up and running.
I need to change the generic Reply Address of the email server but don't know where to find it.
Has anyone done this change before?
Thank you for your help.
Regards,
David
3 comments
tim3
|
October 29th, 2009
Can any body tell me how to get this program off my computer. It's way too complicated and involved in the workings of my computer and there is no quick solutions.
0 comments