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Hello All
I need to find out how the priority on an incident is added for incidents that are created via email.
We have different priorities and need to set ...
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Hi all, Hopefully this is an easy one... The ServiceDesk UG states that the Suggest Self Service Smart Task does the following:
Lets you direct the submitter to a ...
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There was recently a link to a training video for technicians on how to work an incident ticket. I watched the video but now can't find the link again. Any one ...
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Hello All
I am in the process of setting up the SLA notifications for incidents and have figured out how that is done by modifing the Workflows.
What I am ...
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Is there a way to tie in Remedy with Servicedesk 7? Or can I add another searchable section for remedy tickets? Not sue how to explain this.
We have higher HQ ...
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Can Netview tie into Symantec Management Platform 7.0 to automatically create incidents based on event management?
ServiceDesk incidents? Are you talking ...
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Does anyone have a procedure to remove all the Sample Data that can optionally be installed during the ServiceDesk 7.1 implementation?
New database necessary; ...
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When I try to send an email from within a ticket using the "Send Email" function I get an error. Is there a way to get around this?
What version of ...
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The Customer Service Survey form packaged with Symantec ServiceDesk 7.1 SP2 was designed incorrectly.
The Customer Service Survey displays the following text: ...
This issue has been solved
I need a solution
Hello All, I am hoping some can help me or provide some insite on 2 final issues I am having with ServiceDesk before my company goes "Live" on it.
The ...