ServiceDesk

I need a solution Hello All I need to find out how the priority on an incident is added for incidents that are created via email. We have different priorities and need to set ...

I need a solution Hi all, Hopefully this is an easy one... The ServiceDesk UG states that the Suggest Self Service Smart Task does the following: Lets you direct the submitter to a ...

I need a solution Hello All I am in the process of setting up the SLA notifications for incidents and have figured out how that is done by modifing the Workflows. What I am ...

I need a solution Is there a way to tie in Remedy with Servicedesk 7? Or can I add another searchable section for remedy tickets? Not sue how to explain this. We have higher HQ ...

I need a solution Can Netview tie into Symantec Management Platform 7.0 to automatically create incidents based on event management? ServiceDesk incidents? Are you talking ...

I need a solution Does anyone have a procedure to remove all the Sample Data that can optionally be installed during the ServiceDesk 7.1 implementation? New database necessary; ...

I need a solution When I try to send an email from within a ticket using the "Send Email" function I get an error.  Is there a way to get around this? What version of ...

I need a solution Hello All, I am hoping some can help me or provide some insite on 2 final issues I am having with ServiceDesk before my company goes "Live" on it.  The ...