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ServiceDesk

Results for ServiceDesk

Have you ever tried to add a Profile and got an error: "Value cannot be null. Parameter name: value" You can't have a uniqueidentifier as a datatype for your Foreign Key or include this another in your Profile. ...
Article by AlexHedley | 22 Apr 2015 | 1 comment
Ruleset executed is defined as a Process Message in the History. However, this contains a lot of unneeded information which would be nice to exclude from the History using the Filter.  If we exclude all Process Message, we also exclude too much, ...
Idea by Kelly VG | 22 Apr 2015 | 0 comments
I need a solution Hi Guys! Is SLA per technician or group posible? If NO, why? If YES, how? Thanks! An SLA normally gets set on a An SLA normally gets set on a ticket ...
Forum Discussion by Marilou | 22 Apr 2015 | 1 comment
I need a solution Hi Can anyone point me to how Sub reports work in Service Desk and how to set these up? There seems to be virtually no documentation available and it's not ...
Forum Discussion by smassie | 16 Apr 2015 | 1 comment
I need a solution Hello All, My company wants to leverage servicedesk 7.5 to handle requests from end users that has nothing to do with IT. For example, they want to be able to open ...
Forum Discussion by KSchmeck | 15 Apr 2015 | 3 comments
When creating email templates and rules, you use a drop down to choose what you want to include such as processID, AffectedUser, etc. Parsing the "affecteduser" option to use their first name only would be more personalized and give the user a ...
Idea by KSchmeck | 15 Apr 2015 | 0 comments
I need a solution Process view page - Always expand User Comments We have a webbpart with Comments and the comments are truncated. Is it possible to turn of truncation? Se ...
Forum Discussion by Callander | 15 Apr 2015 | 3 comments
I need a solution Hi, Our existing process requires that Backout plans and voting are mandatory on our change requests. I have had a look but cannot see a way of settings these ...
Forum Discussion by ABrain | 14 Apr 2015 | 1 comment
I need a solution So I have customised the Edit Incident form, to display queues (support groups) in one drop down field, and then the other drop down field displays the members of the ...
Forum Discussion by Lotty P | 14 Apr 2015 | 1 comment
I need a solution Hello All, I am trying to edit some content in "submit request" tab. Specifically the text under "report incident" to be more intuitive ...
This issue has been solved
Forum Discussion by KSchmeck | 10 Apr 2015 | 3 comments