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ServiceDesk

Results for ServiceDesk

I need a solution We have added some pages in our Pages List (Admin>Portal>Manage Pages), however, the order in which they appear in the browser varies for some users.  ...
Forum Discussion by mclpgfh | 23 Dec 2014 | 6 comments
Dear Symnatec: Good Day Pls. refer to Case 07761435: logged for Title: Groups of Active Directory not sync by Option "Run update/Reset sync Profile" in SD tool. Regards Kashif Ali kashif.ali@albaraka.bh Hi ...
Idea by alBaraka Bank | 20 Dec 2014 | 1 comment
I need a solution We have email monitoring setup and it automatically creates tickets from a traditional email with a subject and body.  We have a phone system that when the support ...
Forum Discussion by phoward74 | 18 Dec 2014 | 1 comment
I do not need a solution (just sharing information) Symantec have provided a SQL script to allow the migration of Closed tickets between 7.1.X and 7.5.x servicedesks.  This is in the ...
Forum Discussion by Alistair Crawshaw | 17 Dec 2014 | 0 comments
There are only a set number of Fields that can be mapped across in an AD Sync. Would it be possbile to extend this to have more Fields, either on a case by case basis or hardcoded like now? AD Sync EmployeeNumber.png ...
Idea by AlexHedley | 16 Dec 2014 | 0 comments
I need a solution Our organization uses AD authentication as its authentication method for workflow in ServiceDesk Is it possible to add Active Directory sync profiles to target 2 ...
Forum Discussion by Soapman | 08 Dec 2014 | 1 comment
Out of the box, ServiceDesk did not provide me the ability to create a link with the email rulesets that took the end-user directly to the IM survey task.  I decided that it was best to go back to the way I did it in 7.1 and include it in the ...
Download by Justin Dybedahl | 08 Dec 2014 | 1 comment
I need a solution We have two incidents that appear to be "stuck" at the resolved status. Not entirely sure what is different about them but I have the system setup with the ...
Forum Discussion by Paul M Fannin | 04 Dec 2014 | 3 comments
I need a solution We would like to avoid making our end users log into process manager, verify resolutions, and then get to the customer survey. Is there a way we can have it send out ...
Forum Discussion by Paul M Fannin | 01 Dec 2014 | 2 comments
I need a solution Hi guys, On SD 7.1 we had some columns regarding Classification Category of an incident in table ServiceDeskIncidentManagement corresponding to each level of ...
This issue has been solved
Forum Discussion by rafaelfontana | 27 Nov 2014 | 4 comments