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Hi
How can i edit the Classification("Click here do classify" /Hardware or software or internet) in the SubimitIncident(Advanced) ?
See the ...
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Hi guys,
Trying to install service desk 7.5 but already struggling with installing the workflow solution first.
When workflow tries to install it fails with ...
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Hello!
How can i change the itens of "Type" in the Window "Submit incident (advanced)" ?
I have "how to", "Break-Fix", ...
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The purpose of this article is to address frequently asked questions related to IT Analytics 7.1 and provide several resources to learn more about the solution.
Q:
What is IT Analytics and why is it included in Symantec ...
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Hi
We just installed ServiceDesk 7.5. My NS and SD is on different box I already added required SD Technican and Core license but still when administrator receive ...
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HI
I am going to install workflow server and SD 7.5
My NS is on different box and Workflow and SD in on other
While installing workflow server it is ...
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I have a relatively fresh ServiceDesk install. After installation, when I click submit Request, then click Create Incident, Close Incident or Create Incident ...
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Dear all,
the manager of one of our divisions would like to have access to all tickets made by the people of her division. My first solution was to add her as a ...
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When creating an incident in ServiceDesk (7.1 SP2) i am trying to adjust the Support I permissions. I want my Support I group to be able to admistrate all incidents, ...
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Pretty new in ServiceDesk, so maybe a stupid question.
In a report, I have the "time to status from starting" as a column, only for the ...