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7.1

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I need a solution Hi everyone, Someone could help me, I need add a new data type in the incident template but I have two conditions (restrictions): 1. This data type must be ...
Forum Discussion by SmartSys | 09 Apr 2013 | 1 comment
I need a solution Hi everybody I'm testing and configuring the mobile mode in my ServiceDesk 7.1 and I couldn't find a way to change the Symantec logo in the main page. ...
This issue has been solved
Forum Discussion by brunoyep | 05 Apr 2013 | 5 comments
This is a video overview of IT Analytics (in German.) Cube Reporting Dashboards Reports Key Performance Indicators Check out our YouTube Channel: ...
Video by fabian.szalatnay | 01 Apr 2013 | 1 comment
Create somewhere to subscribe to a known issues notification where you will be notified with known issues if it is a product you have or want to be notified about.  Right now, it takes so much time to search for the issue, call into support, hope they ...
Idea by jobby | 28 Mar 2013 | 2 comments
I need a solution Hello, I am curious if anyone has tried or succeded in adding the "Specify Time Worked" box to the Resolve screen that resolves the ticket straight from the ...
Forum Discussion by jasonhopp | 26 Mar 2013 | 2 comments
Arizona Supreme Court - 1501 W Washington St #230 Fri, 10 May, 2013 - 10:00 - 13:00 MST Date: ...
Event by nnewcomer | 25 Mar 2013 | 1 comment
Voici une séquence de screenshots pour donner une petite idée du fonctionnement et de l'utilisation d'un module "Self-service" du catalogue de services Biomni, ...
Video by Pascal KOTTE | 15 Mar 2013 | 0 comments
  This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.1.  It doesn't not delete any entries from your database. This process will simply complete any active tasks and close the associated process. ...
Download by TGiles | 14 Mar 2013 | 10 comments
I need a solution Hi there, I have notifications set to email different management levels based on how long a ticket has been open.  However, if that ticket is reassigned to another ...
Forum Discussion by GrahamSD | 14 Mar 2013 | 0 comments
I need a solution I'm trying to find out what variables would allow me to display the person who is actually reassigning the ticket, not just the name of the person/group who it ...
Forum Discussion by Greg2105 | 11 Mar 2013 | 1 comment