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7.1

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I need a solution Can someone give me the sql commands to reassign tickets manually?  Servicedesk 7.1 SP1 1 ...
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Forum Discussion by Brian W. | 08 Mar 2013 | 2 comments
I need a solution Hello! We need to update our Notification server and this action manadatory updates Servicedesk solution to 7.5 version. Will our Servicedesk 7.1 server continue ...
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Forum Discussion by bold | 26 Feb 2013 | 3 comments
I need a solution As one of the few people still running 7.1.1 occasionally I get ported hotfix updates from symantec support.  However when I ask them for a changelog or documentation ...
Forum Discussion by GrahamSD | 25 Feb 2013 | 4 comments
This is a SQL code to clean ALL tickets in ServiceDesk.   I did a test in ServiceDesk 7.1 and all tickets were cleaned and the SD 7.1 return to the ticket IM-000001     Regards,   Bruno Bacelar   This download was ...
Download by brunoyep | 22 Feb 2013 | 3 comments
This is a SQL code to clean a ticket in ServiceDesk.   I did some tests in ServiceDesk 7.1 and the tickets were cleaned, but you won't return to the ticket IM-000001.   It's just to clean the ticket.   You just need to ...
Download by brunoyep | 22 Feb 2013 | 0 comments
I do not need a solution (just sharing information)   Hi everybody This is a SQL code to clean the tickets in ServiceDesk. I do some tests in ServiceDesk 7.1 and the tickets ...
Forum Discussion by brunoyep | 20 Feb 2013 | 6 comments
I need a solution Hi everybody Anybody knows where's this form in the Workflow? I need to translate this window:       Regards, Bruno Bacelar ...
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Forum Discussion by brunoyep | 19 Feb 2013 | 3 comments
I need a solution Hi everybody I'm translating the Servicedesk 7.1 of the company and I don't found the window of tickets (See the attachment) Anybody knows ...
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Forum Discussion by brunoyep | 18 Feb 2013 | 8 comments
I need a solution Hi everybody I have 98 tickets in my Servicedesk and I need to clean all tickets to starts the use of the system in the company How can i do this? PS: I ...
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Forum Discussion by brunoyep | 18 Feb 2013 | 12 comments
I need a solution We are having issue with our customer satisfaction survey.  When user clicks on the Take Suvey link in the email received from ServiceDesk, they get the Invalid ...
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Forum Discussion by J1gnesh | 14 Feb 2013 | 2 comments