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7.1

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SLA levels and design have been an area of Servicedesk that has improved over various releases. As development has improved the product, those improvements come by recognizing where certain functions could have been improved. This article describes one ...
Article by BRING | 25 Apr 2013 | 0 comments
Collège du Léman Sàrl, Route de Sauverny 74, CH-1290 Versoix (GE) Wed, 12 June, 2013 - 9:00 - 12:30 CEST ...
Event by Pascal KOTTE | 25 Apr 2013 | 3 comments
I need a solution Hello   When I try to attach a simple file in some incident, I get the follow message:     I added ALL document permissions to the user and ...
This issue has been solved
Forum Discussion by brunoyep | 19 Apr 2013 | 6 comments
Version Documents Workflow 8.0 Symantec™ Workflow 8.0 Release Notes Symantec™ Workflow 8.0 User Guide Symantec™ Workflow 8.0 Component Developer Guide For more information about ...
Article by CNWilliams | 15 Apr 2013 | 7 comments
Version Documents ServiceDesk 8.0 Symantec™ ServiceDesk 8.0 Implementation Guide Symantec™ ServiceDesk 8.0 User Guide Symantec™ ServiceDesk 8.0 Release Notes ...
Article by CNWilliams | 12 Apr 2013 | 6 comments
I need a solution Hello, Within the SQL tables (Task, ReportProcess, etc), is there a column that can help distinguish the primary task from subtasks within an incident? We are ...
This issue has been solved
Forum Discussion by WK01 | 12 Apr 2013 | 2 comments
I need a solution Hi everybody When I reset or change a password of a user account, the field "Password expire date" (in the settings of Manage Users/password settings) is ...
This issue has been solved
Forum Discussion by brunoyep | 10 Apr 2013 | 4 comments
I need a solution Hi everyone, Someone could help me, I need add a new data type in the incident template but I have two conditions (restrictions): 1. This data type must be ...
Forum Discussion by SmartSys | 09 Apr 2013 | 1 comment
I need a solution Hi everybody I'm testing and configuring the mobile mode in my ServiceDesk 7.1 and I couldn't find a way to change the Symantec logo in the main page. ...
This issue has been solved
Forum Discussion by brunoyep | 05 Apr 2013 | 5 comments
This is a video overview of IT Analytics (in German.) Cube Reporting Dashboards Reports Key Performance Indicators Check out our YouTube Channel: ...
Video by fabian.szalatnay | 01 Apr 2013 | 1 comment