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7.1

Results for 7.1

I need a solution As one of the few people still running 7.1.1 occasionally I get ported hotfix updates from symantec support.  However when I ask them for a changelog or documentation ...
Forum Discussion by GrahamSD | 25 Feb 2013 | 4 comments
This is a SQL code to clean ALL tickets in ServiceDesk.   I did a test in ServiceDesk 7.1 and all tickets were cleaned and the SD 7.1 return to the ticket IM-000001     Regards,   Bruno Bacelar   This download was ...
Download by brunoyep | 22 Feb 2013 | 3 comments
This is a SQL code to clean a ticket in ServiceDesk.   I did some tests in ServiceDesk 7.1 and the tickets were cleaned, but you won't return to the ticket IM-000001.   It's just to clean the ticket.   You just need to ...
Download by brunoyep | 22 Feb 2013 | 0 comments
I do not need a solution (just sharing information)   Hi everybody This is a SQL code to clean the tickets in ServiceDesk. I do some tests in ServiceDesk 7.1 and the tickets ...
Forum Discussion by brunoyep | 20 Feb 2013 | 6 comments
I need a solution Hi everybody Anybody knows where's this form in the Workflow? I need to translate this window:       Regards, Bruno Bacelar ...
This issue has been solved
Forum Discussion by brunoyep | 19 Feb 2013 | 3 comments
I need a solution Hi everybody I'm translating the Servicedesk 7.1 of the company and I don't found the window of tickets (See the attachment) Anybody knows ...
This issue has been solved
Forum Discussion by brunoyep | 18 Feb 2013 | 8 comments
I need a solution Hi everybody I have 98 tickets in my Servicedesk and I need to clean all tickets to starts the use of the system in the company How can i do this? PS: I ...
This issue has been solved
Forum Discussion by brunoyep | 18 Feb 2013 | 12 comments
I need a solution We are having issue with our customer satisfaction survey.  When user clicks on the Take Suvey link in the email received from ServiceDesk, they get the Invalid ...
This issue has been solved
Forum Discussion by J1gnesh | 14 Feb 2013 | 2 comments
Current version of Service Desk 7.5 does not update the calender. Changes to Schedule in change calender are not updated after Approved Change plan   steps to reproduce.  1. Create a new Change Request  2. Use Approve/Deny Change ...
Idea by Farhan2Rescue | 07 Feb 2013 | 3 comments
I need a solution I have written a report to show which tickets that haven't been edited(modified) in 30 days.  It works great but every monday I have to manually change the date ...
Forum Discussion by skiierj | 06 Feb 2013 | 4 comments