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7.1

Results for 7.1

  This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.1.  It doesn't not delete any entries from your database. This process will simply complete any active tasks and close the associated process. ...
Download by TGiles | 14 Mar 2013 | 10 comments
I need a solution Hi there, I have notifications set to email different management levels based on how long a ticket has been open.  However, if that ticket is reassigned to another ...
Forum Discussion by GrahamSD | 14 Mar 2013 | 0 comments
I need a solution I'm trying to find out what variables would allow me to display the person who is actually reassigning the ticket, not just the name of the person/group who it ...
Forum Discussion by Greg2105 | 11 Mar 2013 | 1 comment
I need a solution Can someone give me the sql commands to reassign tickets manually?  Servicedesk 7.1 SP1 1 ...
This issue has been solved
Forum Discussion by Brian W. | 08 Mar 2013 | 2 comments
I need a solution Hello! We need to update our Notification server and this action manadatory updates Servicedesk solution to 7.5 version. Will our Servicedesk 7.1 server continue ...
This issue has been solved
Forum Discussion by bold | 26 Feb 2013 | 3 comments
I need a solution As one of the few people still running 7.1.1 occasionally I get ported hotfix updates from symantec support.  However when I ask them for a changelog or documentation ...
Forum Discussion by GrahamSD | 25 Feb 2013 | 4 comments
This is a SQL code to clean ALL tickets in ServiceDesk.   I did a test in ServiceDesk 7.1 and all tickets were cleaned and the SD 7.1 return to the ticket IM-000001     Regards,   Bruno Bacelar   This download was ...
Download by brunoyep | 22 Feb 2013 | 3 comments
This is a SQL code to clean a ticket in ServiceDesk.   I did some tests in ServiceDesk 7.1 and the tickets were cleaned, but you won't return to the ticket IM-000001.   It's just to clean the ticket.   You just need to ...
Download by brunoyep | 22 Feb 2013 | 0 comments
I do not need a solution (just sharing information)   Hi everybody This is a SQL code to clean the tickets in ServiceDesk. I do some tests in ServiceDesk 7.1 and the tickets ...
Forum Discussion by brunoyep | 20 Feb 2013 | 6 comments
I need a solution Hi everybody Anybody knows where's this form in the Workflow? I need to translate this window:       Regards, Bruno Bacelar ...
This issue has been solved
Forum Discussion by brunoyep | 19 Feb 2013 | 3 comments