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7.1

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Current version of Service Desk 7.5 does not update the calender. Changes to Schedule in change calender are not updated after Approved Change plan   steps to reproduce.  1. Create a new Change Request  2. Use Approve/Deny Change ...
Idea by Farhan2Rescue | 07 Feb 2013 | 3 comments
I need a solution I have written a report to show which tickets that haven't been edited(modified) in 30 days.  It works great but every monday I have to manually change the date ...
Forum Discussion by skiierj | 06 Feb 2013 | 4 comments
I do not need a solution (just sharing information)   I came across this issue trying to bind ServiceDesk 7.1 reports to a custom SSAS cube, mostly because there is no dimension for ...
Forum Discussion by Greg2105 | 04 Feb 2013 | 0 comments
I need a solution Symantec ServiceDesk 7.1.2 Problem: Incident.Satisfaction Survey Email Template contains an invalid/broken Customer Service Survey link   1. User ...
This issue has been solved
Forum Discussion by Rob D. | 31 Jan 2013 | 2 comments
I need a solution I have SD 7.1 installed and running.  We are running a report based on Assignment and Status. When a ticket comes it, it is marked as open or re-assigned if it has ...
Forum Discussion by msgood | 28 Jan 2013 | 0 comments
I need a solution Hi, How can I create a chart report from this results:   The chart uses "count" function to create chart...   BR, Lukasz ...
Forum Discussion by lucsz | 24 Jan 2013 | 0 comments
I need a solution Hello, Has anyone come across the following situation?  If so, did you come up with a workaround or solution in either 7.1 SP2 or 7.5? When an incident is ...
Forum Discussion by WK01 | 23 Jan 2013 | 2 comments
I need a solution Hi, What account is used by ServiceDesk to start a particular workflow e.g. Reset Password ??   BR, Lukasz Deployed workflows execute in ...
Forum Discussion by lucsz | 22 Jan 2013 | 1 comment
I need a solution Does anyone have a report that shows number of tickets created by worker for a selected date range?  Looking to get information on how many tickets each technician is ...
Forum Discussion by jasonhopp | 21 Jan 2013 | 3 comments
I need a solution Hi I get an error when when viewer one of the reports: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not ...
Forum Discussion by lucsz | 21 Jan 2013 | 0 comments