Video Screencast Help

7.1

Results for 7.1

I do not need a solution (just sharing information) Hi everybody This is a SQL code to clean the tickets in ServiceDesk. I do some tests in ServiceDesk 7.1 and the tickets were ...
Forum Discussion by brunoyep | 20 Feb 2013 | 6 comments
I need a solution Hi everybody Anybody knows where's this form in the Workflow? I need to translate this window: Regards, Bruno Bacelar ...
This issue has been solved
Forum Discussion by brunoyep | 19 Feb 2013 | 3 comments
I need a solution Hi everybody I'm translating the Servicedesk 7.1 of the company and I don't found the window of tickets (See the attachment) Anybody knows ...
This issue has been solved
Forum Discussion by brunoyep | 18 Feb 2013 | 8 comments
I need a solution Hi everybody I have 98 tickets in my Servicedesk and I need to clean all tickets to starts the use of the system in the company How can i do this? PS: I ...
This issue has been solved
Forum Discussion by brunoyep | 18 Feb 2013 | 12 comments
I need a solution We are having issue with our customer satisfaction survey.  When user clicks on the Take Suvey link in the email received from ServiceDesk, they get the Invalid ...
This issue has been solved
Forum Discussion by J1gnesh | 14 Feb 2013 | 2 comments
Current version of Service Desk 7.5 does not update the calender. Changes to Schedule in change calender are not updated after Approved Change plan steps to reproduce.  1. Create a new Change Request  2. Use ...
Idea by Farhan2Rescue | 07 Feb 2013 | 3 comments
I need a solution I have written a report to show which tickets that haven't been edited(modified) in 30 days.  It works great but every monday I have to manually change the date ...
Forum Discussion by skiierj | 06 Feb 2013 | 4 comments
I do not need a solution (just sharing information) I came across this issue trying to bind ServiceDesk 7.1 reports to a custom SSAS cube, mostly because there is no dimension for ...
Forum Discussion by Greg2105 | 04 Feb 2013 | 0 comments
I need a solution Symantec ServiceDesk 7.1.2 Problem: Incident.Satisfaction Survey Email Template contains an invalid/broken Customer Service Survey link 1. User with ...
This issue has been solved
Forum Discussion by Rob D. | 31 Jan 2013 | 2 comments
I need a solution I have SD 7.1 installed and running.  We are running a report based on Assignment and Status. When a ticket comes it, it is marked as open or re-assigned if it has ...
Forum Discussion by msgood | 28 Jan 2013 | 0 comments