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7.1

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Many users have taken the inherent functionality of Workflow to extend, customize, and fine tune the capabilities of Servicedesk.  Some have simply made some modifications to the core processes  of Incident, Problem, and Change  management (something no ...
Article by BRING | 20 Jan 2013 | 0 comments
Recently, a Servicedesk 7.1 Sp1 user encountered a very perplexing problem.  When resolving incidents, the amount of time required for the process viewer to refresh and show that the incident is resolved or closed is normally a short time (2-3 mins). ...
Blog Entry by BRING | 18 Jan 2013 | 5 comments
I need a solution I know how to embed an image when creating a KB Article directly from the "Knowledge Base" tab in the ServiceDesk Portal. What I can't seem to do is ...
Forum Discussion by Daniel Borson | 17 Jan 2013 | 0 comments
I need a solution Recently we loaded a search form and published it.  I went through SD and cannot find it under the service desk catalog.  Can anyone tell me if we forgot a step that ...
Forum Discussion by rickss38 | 17 Jan 2013 | 7 comments
I need a solution I can only assume the jQuery library is unsupported in ServiceDesk verX.x portal pages due to the "0" number of posts a "jQuery" search returns in ...
This issue has been solved
Forum Discussion by Greg2105 | 16 Jan 2013 | 2 comments
I need a solution Somebody helped me create a report awhile back that shows me incidents created in the off hours and closed by a certian group of individuals.  I'm being asked to ...
This issue has been solved
Forum Discussion by Brian W. | 14 Jan 2013 | 4 comments
I need a solution Hello, We had a technician quit.  They left 95 Incomplete Tasks.  Is there an out-of-box method for reassigning all those tasks at one time or does each individual ...
This issue has been solved
Forum Discussion by WK01 | 14 Jan 2013 | 6 comments
I need a solution Hello, We have a technician who was recently married.  She now has a new last name.  The Active Directory Sync has automatically added her new AD account to ...
Forum Discussion by WK01 | 11 Jan 2013 | 6 comments
This article provides best practices for migrating IT Analytics and all installed content packs in the event the underlying SQL server is moved. These steps are only specific to IT Analytics with respect to the migration of SQL Server Analysis Services ...
Article by dprager | 10 Jan 2013 | 0 comments
Symantec Office | Bellevue | Suite 1450 Wed, 30 January, 2013 - 12:00 - 15:00 PST Please join us ...
Event by Esther Aladieff | 09 Jan 2013 | 2 comments