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7.1

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I need a solution Hello, We have a technician who was recently married.  She now has a new last name.  The Active Directory Sync has automatically added her new AD account to ...
Forum Discussion by WK01 | 11 Jan 2013 | 6 comments
This article provides best practices for migrating IT Analytics and all installed content packs in the event the underlying SQL server is moved. These steps are only specific to IT Analytics with respect to the migration of SQL Server Analysis Services ...
Article by dprager | 10 Jan 2013 | 0 comments
Symantec Office | Bellevue | Suite 1450 Wed, 30 January, 2013 - 12:00 - 15:00 PST Please join us ...
Event by Esther Aladieff | 09 Jan 2013 | 2 comments
I need a solution Hi all, When creating/managing subtask templates in ServiceDesk 7.5, you can enter task text desired. It seems that once saving the template/subtask, it is not ...
Forum Discussion by dawi_x | 07 Jan 2013 | 2 comments
I need a solution Hi all, Is there a way to send and email to an external email address from within a ticket? (without creating a user for them in SD) If you use the 'send ...
Forum Discussion by dawi_x | 07 Jan 2013 | 3 comments
I need a solution Hi all, When creating incident templates in ServiceDesk 7.5, you should be able to add a reference to a KB article. It seems when linking this article and ...
Forum Discussion by dawi_x | 07 Jan 2013 | 1 comment
I need a solution Hi Gurus, With ServiceDesk 7.5 we can e-mail notifications on easy way with e-mail templates. But I need to add a variable to this templates that show SLAs ...
Forum Discussion by seralar | 04 Jan 2013 | 0 comments
I need a solution As I understand it, ServiceDesk 7.1 gets its "Location" dropdown choices ( on the Advanced Incident Form ) from the Symantec CMDB database, and in my case, ...
This issue has been solved
Forum Discussion by Greg2105 | 04 Jan 2013 | 6 comments
I need a solution HI Gurus, I dont Know what happen, Yesterday ServiceDesk 7.5 works fine but Today When I creating a Incident I get this error Application Name : ...
This issue has been solved
Forum Discussion by seralar | 04 Jan 2013 | 2 comments
I need a solution Hello Everyone - I'm looking for a way to export the time worked and basic information about the ticket... incident #, technician, etc. I want to export ...
Forum Discussion by Steven Mays | 02 Jan 2013 | 4 comments