This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc). Both methods require utilizing the Workflow Designer to ...
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In our environment we setup new Service Desk.
In our case when submitts the incident with there login credential user able to submit incident successfully ...
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When service desk administrator receives any incident the status of that incident showing OUT OF TIME
1 ...
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In ServiceDesk 7.1 SP2, we had a CM ticket that was submitted and approved by the Change Manager. The Change Manager set the Implementer, and sent it on to the CAB for ...
This article will cover the basic procedure for installing and configuring IT Analytics 7.1 with the Client Server Management reporting content pack. This process assumes that you already have the Symantec Management Platform installed, and that server ...
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I've been trying to add Service Desk 7.1 SP2 to an existing CMS 7.1SP2 installation. The installation from SIM is flawless. Then I run the ServiceDesk installer ...
If you have ever needed to create a report but dont know what table you are looking for this might help you out. In my case I had to find something that had the "Publisher".
To look for columns in view...
USE
Symantec_CMDB
SELECT ...
One of our Help Desk leads created several incident templates to standardize common tickets but forgot to uncheck the box for "User Only Template". This made the templates only available to him and no one else. This is something that ...
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When you put a ticket on hold it only allows you to set the date out 30 days past the start date. I need to be able to set the date to anything. Has anyone been able ...
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I have been searching for a way to migrate KB Articles from 7.0 to 7.1 and can't find any help on the topic. I have seen references to a path where the KB ...