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7.1

Results for 7.1

I need a solution I receive the following error when setting "Add Process Comment" to view mode "Inline": When set to button mode the feature works as ...
Forum Discussion by Will Yalland | 31 Dec 2012 | 2 comments
This article serves as a quick reference listing all cube fields (measures and dimensions) within the IT Analytics Client and Server Management Content Pack, including IT Analytics for ServiceDesk. For the complete list of out-of-the-box reports and ...
Article by dprager | 27 Dec 2012 | 0 comments
I need a solution HI gurus I created a several rules to send e-mail when a custom SLA is on place. I create a two SLA milestones: "resolution 50%" and ...
This issue has been solved
Forum Discussion by seralar | 26 Dec 2012 | 1 comment
I need a solution on servicedesk 7.1 sp2 SD.IncidentManagement was modified to change the timeout Time Span. On Servicedesk 7.5 where we do that change. This actually seems to be ...
Forum Discussion by seralar | 21 Dec 2012 | 5 comments
IT Analytics offers users several ways in which they can consume their systems management data. One of the more popular ways to expose IT Analytics data to business users, without granting them access to the Symantec Management Console, is through ...
Article by dprager | 20 Dec 2012 | 0 comments
I need a solution For ServiceDesk 7.5, does anyone know how to get the Priority "Auto Calculate" on the Incident Response form to work for custom priorities?  Thats the form ...
Forum Discussion by SharkSmart | 16 Dec 2012 | 1 comment
I need a solution Hi In servicedesk 7.5 password reset feature I am giving permission to user on AD that User can change password but still when user wants to submit reset password ...
Forum Discussion by CBZ9104 | 15 Dec 2012 | 6 comments
I need a solution Hi In servicedesk 7.5 password reset feature I am giving permission to user on AD that User can change password but still when user wants to submit reset password ...
Forum Discussion by vikasj | 15 Dec 2012 | 0 comments
I need a solution Hi I need to edit the columns of Home. It had ID, Name, Age, % and Status and i need to include Location or Customer. I need include or change one of that ...
This issue has been solved
Forum Discussion by brunoyep | 14 Dec 2012 | 4 comments
I need a solution Hi We trying to configure Network share folder access feature from available in Service Desk 7.5 User successfully submitted requrest to access share folder, ...
Forum Discussion by CBZ9104 | 14 Dec 2012 | 4 comments