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7.1

Results for 7.1

I need a solution Hi all, When creating/managing subtask templates in ServiceDesk 7.5, you can enter task text desired. It seems that once saving the template/subtask, it is not ...
Forum Discussion by dawi_x | 07 Jan 2013 | 2 comments
I need a solution Hi all, Is there a way to send and email to an external email address from within a ticket? (without creating a user for them in SD) If you use the 'send ...
Forum Discussion by dawi_x | 07 Jan 2013 | 3 comments
I need a solution Hi all, When creating incident templates in ServiceDesk 7.5, you should be able to add a reference to a KB article. It seems when linking this article and ...
Forum Discussion by dawi_x | 07 Jan 2013 | 1 comment
I need a solution Hi Gurus, With ServiceDesk 7.5 we can e-mail notifications on easy way with e-mail templates. But I need to add a variable to this templates that show SLAs ...
Forum Discussion by seralar | 04 Jan 2013 | 0 comments
I need a solution As I understand it, ServiceDesk 7.1 gets its "Location" dropdown choices ( on the Advanced Incident Form ) from the Symantec CMDB database, and in my case, ...
This issue has been solved
Forum Discussion by Greg2105 | 04 Jan 2013 | 6 comments
I need a solution HI Gurus, I dont Know what happen, Yesterday ServiceDesk 7.5 works fine but Today When I creating a Incident I get this error Application Name : ...
This issue has been solved
Forum Discussion by seralar | 04 Jan 2013 | 2 comments
I need a solution Hello Everyone - I'm looking for a way to export the time worked and basic information about the ticket... incident #, technician, etc. I want to export ...
Forum Discussion by Steven Mays | 02 Jan 2013 | 4 comments
I need a solution I receive the following error when setting "Add Process Comment" to view mode "Inline": When set to button mode the feature works as ...
Forum Discussion by Will Yalland | 31 Dec 2012 | 2 comments
This article serves as a quick reference listing all cube fields (measures and dimensions) within the IT Analytics Client and Server Management Content Pack, including IT Analytics for ServiceDesk.  For the complete list of out-of-the-box reports and ...
Article by dprager | 27 Dec 2012 | 0 comments
I need a solution HI gurus I created a several rules to send e-mail when a custom SLA is on place. I create a two SLA milestones: "resolution 50%" and ...
This issue has been solved
Forum Discussion by seralar | 26 Dec 2012 | 1 comment