Video Screencast Help

7.1

Results for 7.1

I need a solution I am trying to embed a link for the action "Set Ownership" in my emails that are sent by a process automation rules. Has anyone encountered a request to do ...
Forum Discussion by Oscar2564 | 05 Dec 2012 | 1 comment
I need a solution Morning, or evening to everyone. My organization is not that large but it is a very complex environment, this has caused some problems when we were implmenting ...
Forum Discussion by teller | 05 Dec 2012 | 1 comment
I need a solution Hi Any one having document and videos no below features of Service Desk 7.5 or 7.1 1) Active directory password reset 2) Folder access on Network share  ...
Forum Discussion by CBZ9104 | 04 Dec 2012 | 1 comment
I do not need a solution (just sharing information) Hi! Very good serviceDesk installation or upgrade manual. Look the attachment! Bruno Bacelar ...
This issue has been solved
Forum Discussion by brunoyep | 04 Dec 2012 | 2 comments
I need a solution   Hi When i open a incident using the location "cimcorp" of the "attachments 1" (this location don't had a SLA configurated) the date ...
This issue has been solved
Forum Discussion by brunoyep | 04 Dec 2012 | 4 comments
I need a solution Hi,   I have created a using Report Builder in Service Desk 7. However, for some tickets in the report data contents in Location Field of Incident Management ...
Forum Discussion by snm1502 | 03 Dec 2012 | 2 comments
I need a solution Hi All I have looked at  incidents coming in from phone supporters, who use "Sumbit Advanced Incident". What I noticed, was,  there are no ...
Forum Discussion by bkcbkc11 | 03 Dec 2012 | 5 comments
I need a solution Hi   When i open a incident using the location "cimcorp" of the "attachments 1" (this location don't had a SLA configurated) the date ...
This issue has been solved
Forum Discussion by brunoyep | 03 Dec 2012 | 1 comment
This is a how to video on AD synchronization with Process Manager. In this video you will learn the benefits of AD sync, how to set up the prerequisites, and how to set up the AD ...
Video by Vishaka Kulkarni | 03 Dec 2012 | 1 comment
I need a solution Hello everyone, I'm having issues with a servicedesk installation.  immediately following the installation of the product, when the post-installation wizard ...
Forum Discussion by africo | 01 Dec 2012 | 2 comments