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7.1

Results for 7.1

I need a solution Hi,   I have created a using Report Builder in Service Desk 7. However, for some tickets in the report data contents in Location Field of Incident Management ...
Forum Discussion by snm1502 | 04 Dec 2012 | 2 comments
I need a solution Hi All I have looked at  incidents coming in from phone supporters, who use "Sumbit Advanced Incident". What I noticed, was,  there are no ...
Forum Discussion by bkcbkc11 | 03 Dec 2012 | 5 comments
I need a solution Hi   When i open a incident using the location "cimcorp" of the "attachments 1" (this location don't had a SLA configurated) the date ...
This issue has been solved
Forum Discussion by brunoyep | 03 Dec 2012 | 1 comment
This is a how to video on AD synchronization with Process Manager. In this video you will learn the benefits of AD sync, how to set up the prerequisites, and how to set up the AD ...
Video by Vishaka Kulkarni | 03 Dec 2012 | 1 comment
I need a solution Hello everyone, I'm having issues with a servicedesk installation.  immediately following the installation of the product, when the post-installation wizard ...
Forum Discussion by africo | 01 Dec 2012 | 2 comments
I need a solution Hi, I am hoping someone could help me with an incident recorded in ServiceDesk that keeps throwing up a fatal exception error please? The issue started while I ...
Forum Discussion by nigellldavies | 29 Nov 2012 | 3 comments
I need a solution Hi   How can i edit the Classification("Click here do classify" /Hardware or software or internet) in the SubimitIncident(Advanced) ? See the ...
This issue has been solved
Forum Discussion by brunoyep | 26 Nov 2012 | 2 comments
I need a solution Hi guys, Trying to install service desk 7.5 but already struggling with installing the workflow solution first. When workflow tries to install it fails with ...
This issue has been solved
Forum Discussion by toca | 22 Nov 2012 | 6 comments
I need a solution Hello! How can i change the itens of "Type" in the Window "Submit incident (advanced)" ? I have "how to", "Break-Fix", ...
This issue has been solved
Forum Discussion by brunoyep | 22 Nov 2012 | 6 comments
The purpose of this article is to address frequently asked questions related to IT Analytics 7.1 and provide several resources to learn more about the solution. Q: What is IT Analytics and why is it included in Symantec ...
Article by dprager | 21 Nov 2012 | 4 comments