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7.1

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The purpose of this article is to address frequently asked questions related to IT Analytics 7.1 and provide several resources to learn more about the solution. Q: What is IT Analytics and why is it included in Symantec ...
Article by dprager | 21 Nov 2012 | 4 comments
I need a solution Hi We just installed ServiceDesk 7.5. My NS and SD is on different box I already added required SD Technican and Core license but still when administrator receive ...
This issue has been solved
Forum Discussion by CBZ9104 | 21 Nov 2012 | 7 comments
I need a solution HI I am going to install workflow server and SD 7.5 My NS is on different box and Workflow and SD in on other  While installing workflow server it is ...
Forum Discussion by CBZ9104 | 21 Nov 2012 | 6 comments
I need a solution I have a relatively fresh ServiceDesk install.  After installation, when I click submit Request, then click Create Incident, Close Incident or Create Incident ...
Forum Discussion by SMT2011 | 17 Nov 2012 | 1 comment
I need a solution Dear all, the manager of one of our divisions would like to have access to all tickets made by the people of her division. My first solution was to add her as a ...
Forum Discussion by Koen van Carglass | 15 Nov 2012 | 3 comments
I need a solution When creating an incident in ServiceDesk (7.1 SP2) i am trying to adjust the Support I permissions. I want my Support I group to be able to admistrate all incidents, ...
This issue has been solved
Forum Discussion by Shawn Gregory | 14 Nov 2012 | 2 comments
I need a solution Pretty new in ServiceDesk, so maybe a stupid question. In a report, I have the "time to status from starting" as a column,  only for the ...
Forum Discussion by Jackot | 14 Nov 2012 | 3 comments
I need a solution Hi Is there anyway to remove the Chat feature from the ProcessView page in ServiceDesk? In our environment Chat is not allowed and we would like to hide/remove ...
Forum Discussion by J1gnesh | 13 Nov 2012 | 2 comments
I need a solution I'm giving 7.5 a test run and currently having difficulties getting the ticket % completed and status messages to update on ticket events. The documentation ...
This issue has been solved
Forum Discussion by Will Yalland | 12 Nov 2012 | 2 comments
I need a solution I am hoping someone has see this error before or knows what might be causing it.  Allot of our workers are getting this "Process Manager Error.  Failed to Load ...
Forum Discussion by jasonhopp | 12 Nov 2012 | 2 comments