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7.1

Results for 7.1

I need a solution Hi, I am hoping someone could help me with an incident recorded in ServiceDesk that keeps throwing up a fatal exception error please? The issue started while I ...
Forum Discussion by nigellldavies | 29 Nov 2012 | 3 comments
I need a solution Hi   How can i edit the Classification("Click here do classify" /Hardware or software or internet) in the SubimitIncident(Advanced) ? See the ...
This issue has been solved
Forum Discussion by brunoyep | 26 Nov 2012 | 2 comments
I need a solution Hi guys, Trying to install service desk 7.5 but already struggling with installing the workflow solution first. When workflow tries to install it fails with ...
This issue has been solved
Forum Discussion by toca | 22 Nov 2012 | 6 comments
I need a solution Hello! How can i change the itens of "Type" in the Window "Submit incident (advanced)" ? I have "how to", "Break-Fix", ...
This issue has been solved
Forum Discussion by brunoyep | 22 Nov 2012 | 6 comments
The purpose of this article is to address frequently asked questions related to IT Analytics 7.1 and provide several resources to learn more about the solution. Q: What is IT Analytics and why is it included in Symantec ...
Article by dprager | 21 Nov 2012 | 4 comments
I need a solution Hi We just installed ServiceDesk 7.5. My NS and SD is on different box I already added required SD Technican and Core license but still when administrator receive ...
This issue has been solved
Forum Discussion by CBZ9104 | 21 Nov 2012 | 7 comments
I need a solution HI I am going to install workflow server and SD 7.5 My NS is on different box and Workflow and SD in on other  While installing workflow server it is ...
Forum Discussion by CBZ9104 | 21 Nov 2012 | 6 comments
I need a solution I have a relatively fresh ServiceDesk install.  After installation, when I click submit Request, then click Create Incident, Close Incident or Create Incident ...
Forum Discussion by SMT2011 | 17 Nov 2012 | 1 comment
I need a solution Dear all, the manager of one of our divisions would like to have access to all tickets made by the people of her division. My first solution was to add her as a ...
Forum Discussion by Koen van Carglass | 15 Nov 2012 | 3 comments
I need a solution When creating an incident in ServiceDesk (7.1 SP2) i am trying to adjust the Support I permissions. I want my Support I group to be able to admistrate all incidents, ...
This issue has been solved
Forum Discussion by Shawn Gregory | 14 Nov 2012 | 2 comments