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7.1

Results for 7.1

Edit: I've moved this to a google group so it's less intrusive.  The link has been added below. Hello all - In an effort to further my own experience and knowledge of the product, as well as share my 6+ years of Workflow development ...
Blog Entry by africo | 06 Mar 2014 | 3 comments
It would be very interesting to be able to manually change the status of a ticket. Also the possibility of adding custom statusses would be an asset. For example: I would like to be able to manually change the status of a ticket to "Under ...
Idea by Koen van Carglass | 05 Mar 2014 | 1 comment
I do not need a solution (just sharing information) Hello, I didn't manage to find anywhere this kind of workflow so i've decided to share :) ..so i've developed ...
Forum Discussion by lucsz | 05 Mar 2014 | 0 comments
I need a solution Does anyone know if there is a report or tables that show how many users are currently logged into the Process Manager and if there is another that audits the login of ...
Forum Discussion by Aryanos | 04 Mar 2014 | 0 comments
I need a solution We have ServiceDesk 7.1 sp2 running. Our clients have recently been upgraded from Windows XP to Windows 7, and they're running Internet Explorer 11. Several ...
Forum Discussion by Daniel Borson | 28 Feb 2014 | 1 comment
I need a solution ServiceDesk 7.1 I'm trying to do functionality like this: "When user's mouse is over request id (process_id) number, a balloon help is showing up ...
Forum Discussion by suser | 27 Feb 2014 | 0 comments
I need a solution Dear all,   Lately we are seeing some tasks that do not follow the normal task numbering. Instead of IM-999999 they have a format like 99999 and thus they ...
Forum Discussion by Koen van Carglass | 27 Feb 2014 | 3 comments
I need a solution Is there a way to set a standard template to populate an email address during an Active Directory sync where the field is left blank. For example, a network account is ...
This issue has been solved
Forum Discussion by StevenB. | 26 Feb 2014 | 3 comments
I consider it normal that you can print a ticket in a way that it can be used. Now, if the incident details extend the box they are not fully printed. I know that it is possible to create a workflow for this, but that should not be necessary, you should ...
Idea by Koen van Carglass | 18 Feb 2014 | 1 comment
I need a solution In Service Desk 7.1 SP1, SLA emails are sent out even after they have been triggered already after a reclassify, edit incident details and reassign. Not only that but ...
Forum Discussion by Aryanos | 30 Jan 2014 | 0 comments