I need a solution
Hi,
We are running Service Desk 7.1 SP1 on Server 2008 R2. The implementation guide says the following are the service desk server requirements:
Windows ...
SLA levels and design have been an area of Servicedesk that has improved over various releases. As development has improved the product, those improvements come by recognizing where certain functions could have been improved. This article describes one ...
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I need a solution
Hello
When I try to attach a simple file in some incident, I get the follow message:
I added ALL document permissions to the ...
This issue has been solved
I need a solution
In change management we are getting multiple comments into the changes that are system generated. We would not like this to continue, and would like to know how we can ...
Version
Documents
Workflow 7.1 SP2
Symantec™ Workflow 7.1 SP2 Release Notes
Symantec™ Workflow 7.1 MP1, SP1, SP2 Component Guide
Symantec™ Workflow 7.1 SP2 User Guide
...
Version
Documents
ServiceDesk 7.5 MP1
Symantec™ ServiceDesk 7.5 MP1 Implementation Guide
Symantec™ ServiceDesk 7.5 MP1 User Guide
Symantec™ ServiceDesk 7.5 MP1 Release Notes ...
I need a solution
Hello,
Within the SQL tables (Task, ReportProcess, etc), is there a column that can help distinguish the primary task from subtasks within an incident?
We are ...
This issue has been solved
I need a solution
Hello friends.
I have a serious and annoying problem.
I'm runing Servicedesk 7.1 SP2 over Windows 2008 R2, this enviroment is utilized ...
I need a solution
Hi everybody
When I reset or change a password of a user account, the field "Password expire date" (in the settings of Manage Users/password settings) is ...
This issue has been solved