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7.1

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I need a solution In Service Desk 7.1 SP1, SLA emails are sent out even after they have been triggered already after a reclassify, edit incident details and reassign. Not only that but ...
Forum Discussion by Aryanos | 30 Jan 2014 | 0 comments
I need a solution Hello, i need your help, I have a problem with Altiris. Randomly service workflow stops and tickets are created without assignment. I would appreciate if you ...
Forum Discussion by warabermudez | 30 Jan 2014 | 1 comment
Step1. Create an Integration Library with User Defined Type with DB Mapping (ORM).    Step2. Add Process Data Class to the IMExtendedDemoORM   Step3. Add Properties as needed. For this example I have added Some ...
Article by SandeepShrivastava | 27 Feb 2014 | 0 comments
Problem Description: A lot   of ServiceDesk Administrator and Users have a the business requirement to use simple URI for access Process Manager Portal as "http://servicedesk.domain.local" instead of ...
Article by SandeepShrivastava | 24 Jan 2014 | 0 comments
I need a solution I'm getting a Process Manager Error 'Could not find [Group] where [GroupID] Equal [40cd4429-9c96-483d-a660-faf1ea2bc233]' when using an emailed ...
Forum Discussion by NigelP | 23 Jan 2014 | 11 comments
I need a solution When creating a new incident in ServiceDesk, the Description field does not give anywhere near enough room to comfortably type the information regarding the problem ...
Forum Discussion by WK01 | 21 Jan 2014 | 13 comments
I have attached two template XML files (created on Windows Server 2008 R2) that can be imported into Performance Monitor on either the SMP Server or the SQL Server, in order to help identify potential bottlenecks.   1.  Right click "Data ...
Download by SK | 21 Jan 2014 | 0 comments
I need a solution Hello, We have a custom Web-Based .NET application unrelated to ServiceDesk that we would like to integrate with ServiceDesk in a way that pushes data into ...
Forum Discussion by WK01 | 14 Jan 2014 | 3 comments
I need a solution Service desk installation failed. showing following error. can not find script file c:\users\altiri~1\appdata\local\temp\createVDirSD.ResetPassword.vbs ...
Forum Discussion by Baljeet | 09 Jan 2014 | 0 comments
I need a solution Service desk installation failed.   the following error showing:-   Installing Workflow Server.. Checking Server Extensions service running ...
Forum Discussion by Baljeet | 31 Dec 2013 | 1 comment