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7.1

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I need a solution Dear all, the manager of one of our divisions would like to have access to all tickets made by the people of her division. My first solution was to add her as a ...
Forum Discussion by Koen van Carglass | 15 Nov 2012 | 3 comments
I need a solution When creating an incident in ServiceDesk (7.1 SP2) i am trying to adjust the Support I permissions. I want my Support I group to be able to admistrate all incidents, ...
This issue has been solved
Forum Discussion by Shawn Gregory | 14 Nov 2012 | 2 comments
I need a solution Pretty new in ServiceDesk, so maybe a stupid question. In a report, I have the "time to status from starting" as a column,  only for the ...
Forum Discussion by Jackot | 14 Nov 2012 | 3 comments
I need a solution Hi Is there anyway to remove the Chat feature from the ProcessView page in ServiceDesk? In our environment Chat is not allowed and we would like to hide/remove ...
Forum Discussion by J1gnesh | 13 Nov 2012 | 2 comments
I need a solution I'm giving 7.5 a test run and currently having difficulties getting the ticket % completed and status messages to update on ticket events. The documentation ...
This issue has been solved
Forum Discussion by Will Yalland | 12 Nov 2012 | 2 comments
I need a solution I am hoping someone has see this error before or knows what might be causing it.  Allot of our workers are getting this "Process Manager Error.  Failed to Load ...
Forum Discussion by jasonhopp | 12 Nov 2012 | 2 comments
I need a solution Hi I just installed Service Desk 7.5 and to going to add rule in automation rule set facing this error. Admin --- Automation Process --- Manage RuleSet --- ...
Forum Discussion by CBZ9104 | 10 Nov 2012 | 6 comments
I need a solution OK I may be over complicating this, but I can't seem to figure it out. Is there a way to use the report writer in ServiceDesk (7.1 SP2) to give me a list of ...
Forum Discussion by Shawn Gregory | 09 Nov 2012 | 0 comments
The below videos are all employee-created videos. This article lists the top videos between August and November 2012. Upgrading to ITMS 7.1 SP2 Gathering Inventory with Inventory Solution Using Advanced Math the 'Easy ...
Article by meggie_woodfield | 09 Nov 2012 | 0 comments
I need a solution I need to hide the "Account" link on the ServiceDesk portal page as we do not want our users to make any changes to their account in ServiceDesk.  ...
Forum Discussion by J1gnesh | 09 Nov 2012 | 4 comments