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7.1

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I need a solution Hi All,   Is it possible to mirror the live environment with the dev environment? If so, how would we proceed? We'd like to make changes in Live but want ...
Forum Discussion by supportdeskguy | 31 Oct 2012 | 2 comments
I need a solution Hi, I'm trying to generate webservice from a report and I receive: The remote server returned an error: (404) Not Found.   BR, ...
Forum Discussion by lucsz | 30 Oct 2012 | 1 comment
I need a solution Dear All, I was asked to make a report that shows how many Break-Fix tickets have been handled by who in what month. In the table ...
This issue has been solved
Forum Discussion by Koen van Carglass | 24 Oct 2012 | 6 comments
There is a number of issues that are fixed in the Workflow 7.1 SP2 MP1 (which is part of Symantec Management Platform 7.1 SP2 MP1). Unfortunately, the list of fixes in Release Notes is not correct at this time. We are working on getting a proper Fixed ...
Article by toomas | 23 Oct 2012 | 5 comments
I need a solution Hi guys, I have a small problem we have inbound email monitoring on and now we have few tickets created which shouldn't be there. Is ther any way we can ...
Forum Discussion by kareddy | 23 Oct 2012 | 5 comments
I need a solution Dear All, Does anyone know how to import Service Desk Knowledge Base articles via a Workflow? I have a load of OneNote documents that I need to import into Service ...
Forum Discussion by QuietLeni | 23 Oct 2012 | 4 comments
I need a solution Hi, i've noticed that smartask are inactive when you create an incident that has a link in the title for example: "Need access to ...
Forum Discussion by lucsz | 22 Oct 2012 | 5 comments
If you're new to Symantec Sponsored groups, the first thing you're probably thinking is "what is a sponsored group?" Fortunately, we have an entire article dedicated to explaining what sponsored groups are, and how you can join and ...
Article by meggie_woodfield | 19 Oct 2012 | 0 comments
I need a solution Hello, When technicians create tickets using the Submit Incident Advanced, the default selection for the Priority field is set to Low.  We would like to change the ...
Forum Discussion by WK01 | 19 Oct 2012 | 1 comment
I need a solution Dear All, Does anyone know if the search tool for KBs in Service Desk searches the Title and the Description of the KB? I have not found any documentation about ...
This issue has been solved
Forum Discussion by QuietLeni | 18 Oct 2012 | 6 comments