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As we all know there's no out of the box ServiceDesk search. I'm still tweaking it but I made a search engine that connects ...
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Hello,
We have noticed that when technicians save/resolve ticket comments into the "Add Comment" or "Work Incident" data entry screen by ...
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This is for Workflow/ServiceDesk 7.2 SP2. This may work in earlier versions but I have not tested.
Downloadable version is attached at the end of this article
When a user reopens a resolved ticket, the assignment goes to a default group and ...
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Where are the documents that are attached to articles stored?
1
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We have a lot of locations and the drop down list on the Technician Advanced Incident form was a real time waster for our Service Desk technicians. We recently added the Change Location functionality from the Work Incident form in the ...
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Is anyone aware of a problem with the "Assign To Me" function in ServiceDesk 7.1 SP2?
Is this function safe to use?
...
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The RSS feed for the report "My Open TIckets" for some reason adds the FQDN in front of what would be the correct link. So I am getting:
www.fqdn.com ...
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We have setup a notification template to fire off an email when a Change Management implementation plan is completed. The ruleset used is ...
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Cannot open database "ProcessManager" requested by the login. The login failed.<br>Login failed for user 'sa'.Server
Error in ...
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I need a solution
Hi all,
Is it possible for people who have submitted a ticket to give rights to their ticket to other users? When we try to add a contact, we always get the ...