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7.1

Results for 7.1

I need a solution Hi, Someone know how edit the incident template? I need add a new field when incident it's solved (before the close). I have a Service Desk 7.1 SP2 ...
Forum Discussion by SmartSys | 03 Sep 2012 | 4 comments
I need a solution I was wondering if it is possible to change the wording for the link to review or reopen a ticket.  Currently it shows " Click here to review and close your ...
This issue has been solved
Forum Discussion by jasonhopp | 31 Aug 2012 | 3 comments
I need a solution I am trying to change the tab order in a form which I have made a few alterations to.  I go into the properties for each form item and changed the tab order number and ...
Forum Discussion by ablg | 31 Aug 2012 | 1 comment
I need a solution We have had two instances in as many weeks where a "broken" email (Symantec's words) had stopped the email monitor from processing any email to create ...
Forum Discussion by LIS | 30 Aug 2012 | 4 comments
Where I work our users are not familiar with the idea of logging in to a system with the username format of DOMAIN\username or email address. To complicate things almost a third of our devices login to Windows with generic locked down accounts, which ...
Article by m.taylor | 28 Aug 2012 | 1 comment
This is a how to video on Active Directory Sync Setup in Process Manager. This allows you to import your domain users and groups, which allows users to use their domain credentials. ...
Video by rhamner | 28 Aug 2012 | 1 comment
I need a solution I am looking for a routing rule to route new submitted incidents that are submitted at off-hours and have a priority of high, urgent and emergency to a preferred ...
Forum Discussion by IwistIT | 28 Aug 2012 | 2 comments
I need a solution Looks like its my turn to flood the forum with questions today :) I have a request from one of our managers that I have absolutely no idea how to complete.  In our ...
Forum Discussion by LIS | 27 Aug 2012 | 4 comments
I need a solution Our level 1 support has encountered an issue that is extremely annoying. Although we have a workaround I was hoping someone else had seen this and found an actual fix. ...
Forum Discussion by LIS | 27 Aug 2012 | 1 comment
I need a solution Hi, I would like to ask if it's possible to expand a report that I have put in my dashboard. This report is grouped by worker. When I customize the page if I ...
Forum Discussion by mbarbaro | 21 Aug 2012 | 0 comments