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7.1

Results for 7.1

I need a solution I have been searching for a way to migrate KB Articles from 7.0 to 7.1 and can't find any help on the topic. I have seen references to a path where the KB ...
Forum Discussion by Shawn Gregory | 13 Sep 2012 | 1 comment
I need a solution Hi,    SD 7.1.2    I need a report in ServiceDesk to show when a ticket was assigned.    When a ticket is reassigned (or even resolved), they would like to ...
Forum Discussion by Jamie Brown | 13 Sep 2012 | 2 comments
I need a solution Hello,   SD 7.1.2...    Because of this cross site scripting poop, I have users who are trying to reopen tickets but the review link is not using the FQDN.  The ...
Forum Discussion by Jamie Brown | 13 Sep 2012 | 2 comments
I need a solution We're running ServiceDesk 7.1 SP1 and I have several users, who upon login, are presented the mobile login, and mobile view portal pages. Trying to navigate to ...
This issue has been solved
Forum Discussion by Greg2105 | 12 Sep 2012 | 5 comments
I need a solution Hi everyone, Someone know the procedure from integrate Asset with ServiceDesk? I need that when I register a new incident show me the asociated asset but I ...
This issue has been solved
Forum Discussion by SmartSys | 12 Sep 2012 | 2 comments
I need a solution Hi everyone, I'm customized the SD.Feeder.GeneralIncidentSubmitForm in workflow 7.1 SP2 but when I try save ask me category option and I  don't know ...
This issue has been solved
Forum Discussion by SmartSys | 05 Sep 2012 | 7 comments
I need a solution Hi, Someone know how edit the incident template? I need add a new field when incident it's solved (before the close). I have a Service Desk 7.1 SP2 ...
Forum Discussion by SmartSys | 03 Sep 2012 | 4 comments
I need a solution I was wondering if it is possible to change the wording for the link to review or reopen a ticket.  Currently it shows " Click here to review and close your ...
This issue has been solved
Forum Discussion by jasonhopp | 31 Aug 2012 | 3 comments
I need a solution I am trying to change the tab order in a form which I have made a few alterations to.  I go into the properties for each form item and changed the tab order number and ...
Forum Discussion by ablg | 31 Aug 2012 | 1 comment
I need a solution We have had two instances in as many weeks where a "broken" email (Symantec's words) had stopped the email monitor from processing any email to create ...
Forum Discussion by LIS | 30 Aug 2012 | 4 comments