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7.1

Results for 7.1

I need a solution Hello,   SD 7.1.2...    Because of this cross site scripting poop, I have users who are trying to reopen tickets but the review link is not using the FQDN.  The ...
Forum Discussion by Jamie Brown | 13 Sep 2012 | 2 comments
I need a solution We're running ServiceDesk 7.1 SP1 and I have several users, who upon login, are presented the mobile login, and mobile view portal pages. Trying to navigate to ...
This issue has been solved
Forum Discussion by Greg2105 | 12 Sep 2012 | 5 comments
I need a solution Hi everyone, Someone know the procedure from integrate Asset with ServiceDesk? I need that when I register a new incident show me the asociated asset but I ...
This issue has been solved
Forum Discussion by SmartSys | 12 Sep 2012 | 2 comments
I need a solution Hi everyone, I'm customized the SD.Feeder.GeneralIncidentSubmitForm in workflow 7.1 SP2 but when I try save ask me category option and I  don't know ...
This issue has been solved
Forum Discussion by SmartSys | 05 Sep 2012 | 7 comments
I need a solution Hi, Someone know how edit the incident template? I need add a new field when incident it's solved (before the close). I have a Service Desk 7.1 SP2 ...
Forum Discussion by SmartSys | 03 Sep 2012 | 4 comments
I need a solution I was wondering if it is possible to change the wording for the link to review or reopen a ticket.  Currently it shows " Click here to review and close your ...
This issue has been solved
Forum Discussion by jasonhopp | 31 Aug 2012 | 3 comments
I need a solution I am trying to change the tab order in a form which I have made a few alterations to.  I go into the properties for each form item and changed the tab order number and ...
Forum Discussion by ablg | 31 Aug 2012 | 1 comment
I need a solution We have had two instances in as many weeks where a "broken" email (Symantec's words) had stopped the email monitor from processing any email to create ...
Forum Discussion by LIS | 30 Aug 2012 | 4 comments
Where I work our users are not familiar with the idea of logging in to a system with the username format of DOMAIN\username or email address. To complicate things almost a third of our devices login to Windows with generic locked down accounts, which ...
Article by m.taylor | 28 Aug 2012 | 1 comment
This is a how to video on Active Directory Sync Setup in Process Manager. This allows you to import your domain users and groups, which allows users to use their domain credentials. ...
Video by rhamner | 28 Aug 2012 | 1 comment