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Hi everybody
I have 98 tickets in my Servicedesk and I need to clean all tickets to starts the use of the system in the company
How can i do this?
PS: I ...
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We are having issue with our customer satisfaction survey. When user clicks on the Take Suvey link in the email received from ServiceDesk, they get the Invalid ...
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Feature Request: Changes to Schedule in change calender should be updated after Approved Change plan
Current version of Service Desk 7.5 does not update the calender.
Changes to Schedule in change calender are not updated after Approved Change plan
steps to reproduce.
1. Create a new Change Request
2. Use Approve/Deny Change ...
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I have written a report to show which tickets that haven't been edited(modified) in 30 days. It works great but every monday I have to manually change the date ...
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I came across this issue trying to bind ServiceDesk 7.1 reports to a custom SSAS cube, mostly because there is no dimension for ...
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Symantec ServiceDesk 7.1.2
Problem: Incident.Satisfaction Survey Email Template contains an invalid/broken Customer Service Survey link
1. User ...
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I have SD 7.1 installed and running. We are running a report based on Assignment and Status. When a ticket comes it, it is marked as open or re-assigned if it has ...
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Hi,
How can I create a chart report from this results:
The chart uses "count" function to create chart...
BR,
Lukasz
...
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Hello,
Has anyone come across the following situation? If so, did you come up with a workaround or solution in either 7.1 SP2 or 7.5?
When an incident is ...
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Hi,
What account is used by ServiceDesk to start a particular workflow e.g. Reset Password ??
BR,
Lukasz
Deployed workflows execute in ...