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Does anyone have a report that shows number of tickets created by worker for a selected date range? Looking to get information on how many tickets each technician is ...
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Hi I get an error when when viewer one of the reports:
Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not ...
Many users have taken the inherent functionality of Workflow to extend, customize, and fine tune the capabilities of Servicedesk. Some have simply made some modifications to the core processes of Incident, Problem, and Change management (something no ...
Recently, a Servicedesk 7.1 Sp1 user encountered a very perplexing problem. When resolving incidents, the amount of time required for the process viewer to refresh and show that the incident is resolved or closed is normally a short time (2-3 mins). ...
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I know how to embed an image when creating a KB Article directly from the "Knowledge Base" tab in the ServiceDesk Portal.
What I can't seem to do is ...
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Recently we loaded a search form and published it. I went through SD and cannot find it under the service desk catalog. Can anyone tell me if we forgot a step that ...
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I can only assume the jQuery library is unsupported in ServiceDesk verX.x portal pages due to the "0" number of posts a "jQuery" search returns in ...
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Somebody helped me create a report awhile back that shows me incidents created in the off hours and closed by a certian group of individuals. I'm being asked to ...
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Hello,
We had a technician quit. They left 95 Incomplete Tasks. Is there an out-of-box method for reassigning all those tasks at one time or does each individual ...
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Hello,
We have a technician who was recently married. She now has a new last name. The Active Directory Sync has automatically added her new AD account to ...