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7.1

Results for 7.1

I need a solution When emails come in to ServiceDesk, some appear in the Service Manager's queue but when we go to try to classify the messages they error out with the error found ...
Forum Discussion by jpellet2 | 11 Sep 2013 | 4 comments
When clicking task and process action links in Process Manager the form opens up in a virtual window. Can we please have a checkbox to toggle whether to open it in the virtual window or in a browser window? When creating custom workfows with multiple ...
Idea by Aryanos | 10 Sep 2013 | 0 comments
I need a solution In the Technician Incident Form if you assign an analyst directly the initial routing rules doesnt work.  How can I force the use of the inicial routing rules?. ...
Forum Discussion by Torvic87 | 10 Sep 2013 | 2 comments
I need a solution hola Busco  la descripcion las funciones o acciones de cada menu de la consola de Service Desk 7.1     Gracias     I'm not ...
Forum Discussion by jgonzalezt@gan.... | 06 Sep 2013 | 2 comments
I need a solution How do I get rid of the Ruleset execution in the history without losing the view to user comments. Here is what is showing up.   You can modify the ...
Forum Discussion by rrmarlatt | 06 Sep 2013 | 7 comments
I need a solution I created a report and then created a report schedule. I tested it and it ran fine Monday. Now I'm getting what looks like a permissions error in the log for the ...
Forum Discussion by jakeafton | 05 Sep 2013 | 0 comments
I need a solution Hello! When we open attachments to the incident in SD 7.1 from the process view page - it opens immediately. When we do this in sd 7.5 the link to attachment opens ...
This issue has been solved
Forum Discussion by bold | 05 Sep 2013 | 2 comments
I need a solution Dear all, Every time we want to send an email from a ticket, we get an error. I have checked the settings for our mailaccount in Office365 and they are as follows: ...
This issue has been solved
Forum Discussion by Koen van Carglass | 26 Aug 2013 | 3 comments
I need a solution Hi All,  Not sure if anyone else has seen this and I only see it when I'm using a smaller screen, but when a user opens a create advanced ticket form there ...
This issue has been solved
Forum Discussion by skiierj | 23 Aug 2013 | 8 comments
Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning.  To reproduce ...
Blog Entry by BRING | 22 Aug 2013 | 0 comments