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7.1

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I need a solution I created a report and then created a report schedule. I tested it and it ran fine Monday. Now I'm getting what looks like a permissions error in the log for the ...
Forum Discussion by jakeafton | 05 Sep 2013 | 0 comments
I need a solution Hello! When we open attachments to the incident in SD 7.1 from the process view page - it opens immediately. When we do this in sd 7.5 the link to attachment opens ...
This issue has been solved
Forum Discussion by bold | 05 Sep 2013 | 2 comments
I need a solution Dear all, Every time we want to send an email from a ticket, we get an error. I have checked the settings for our mailaccount in Office365 and they are as follows: ...
This issue has been solved
Forum Discussion by Koen van Carglass | 26 Aug 2013 | 3 comments
I need a solution Hi All,  Not sure if anyone else has seen this and I only see it when I'm using a smaller screen, but when a user opens a create advanced ticket form there ...
This issue has been solved
Forum Discussion by skiierj | 23 Aug 2013 | 8 comments
Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning.  To reproduce ...
Blog Entry by BRING | 22 Aug 2013 | 0 comments
I need a solution Hi. I would modify workflow GeneralIncidentSubmitForm to allow user to select any equipment that is attached to his location. i already modified asset search ...
This issue has been solved
Forum Discussion by S_B | 14 Aug 2013 | 7 comments
I need a solution Hi everybody   In a ticket window, when I click in Work Incident (Ação/Fechar chamado) I receive the address http://sdserv/SDIncidentManagement.... I need ...
Forum Discussion by brunoyep | 12 Aug 2013 | 2 comments
Creating Incident Ticket from 3rd party application which send HTML content in the Body of the Email sometimes get really difficult to process and since the ServiceDesk Incident Management Description field doesn't support HTML, Email Monitoring ...
Article by SandeepShrivastava | 12 Aug 2013 | 0 comments
I am a huge proponent of surveys, especially those that solicit honest and open feedback from customers and that apply those solicitations to continually improve service. Anyone who uses Service Desk 7.1 is well aware of the lackluster survey mechanism ...
Article by kevinradler | 09 Aug 2013 | 1 comment
I need a solution My apologies if this has already been a discussion thread. Does anyone know how to add or remove features from the ServiceDesk report group action menu? I ...
Forum Discussion by kevinradler | 08 Aug 2013 | 4 comments