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7.1

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Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning.  To reproduce ...
Blog Entry by BRING | 22 Aug 2013 | 0 comments
I need a solution Hi. I would modify workflow GeneralIncidentSubmitForm to allow user to select any equipment that is attached to his location. i already modified asset search ...
This issue has been solved
Forum Discussion by S_B | 14 Aug 2013 | 7 comments
I need a solution   Hi everybody   In a ticket window, when I click in Work Incident (Ação/Fechar chamado) I receive the address http://sdserv/SDIncidentManagement.... I ...
Forum Discussion by brunoyep | 12 Aug 2013 | 2 comments
Creating Incident Ticket from 3rd party application which send HTML content in the Body of the Email sometimes get really difficult to process and since the ServiceDesk Incident Management Description field doesn't support HTML, Email Monitoring ...
Article by SandeepShrivastava | 12 Aug 2013 | 0 comments
I am a huge proponent of surveys, especially those that solicit honest and open feedback from customers and that apply those solicitations to continually improve service. Anyone who uses Service Desk 7.1 is well aware of the lackluster survey mechanism ...
Article by kevinradler | 09 Aug 2013 | 1 comment
I need a solution My apologies if this has already been a discussion thread. Does anyone know how to add or remove features from the ServiceDesk report group action menu? I ...
Forum Discussion by kevinradler | 08 Aug 2013 | 4 comments
I need a solution Hi All, I'm trying to write a report for all open tickets, assigned to workers and queues. I can get all tickets assigned to queues and then one with all open ...
Forum Discussion by skiierj | 06 Aug 2013 | 5 comments
I need a solution Hi Has anyone created a new project in ServiceDesk Workflow Manager to add new features to Service Catalog?  I would like to add a new form in the Service ...
Forum Discussion by J1gnesh | 05 Aug 2013 | 1 comment
I need a solution Hi.   We have some trouble with Kbs search on our ServiceDesk portal. All article created after April 2013 can't be found with this search. When we ...
This issue has been solved
Forum Discussion by S_B | 31 Jul 2013 | 4 comments
Sometimes it may get annoying when someone's mailbox is unreachable and then a number of "Undeliverable" emails can bounce back to ServiceDesk monitoring mailbox resulting new 'EM' tickets. This is a simple filtering ...
Article by JZeppelina | 24 Jul 2013 | 0 comments