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Hi all,
When creating/managing subtask templates in ServiceDesk 7.5, you can enter task text desired.
It seems that once saving the template/subtask, it is not ...
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Hi all,
Is there a way to send and email to an external email address from within a ticket? (without creating a user for them in SD)
If you use the 'send ...
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Hi all,
When creating incident templates in ServiceDesk 7.5, you should be able to add a reference to a KB article. It seems when linking this article and ...
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Hi Gurus,
With ServiceDesk 7.5 we can e-mail notifications on easy way with e-mail templates. But I need to add a variable to this templates that show SLAs ...
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As I understand it, ServiceDesk 7.1 gets its "Location" dropdown choices ( on the Advanced Incident Form ) from the Symantec CMDB database, and in my case, ...
This issue has been solved
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HI Gurus,
I dont Know what happen, Yesterday ServiceDesk 7.5 works fine but Today When I creating a Incident I get this error
Application Name : ...
This issue has been solved
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Hello Everyone -
I'm looking for a way to export the time worked and basic information about the ticket... incident #, technician, etc. I want to ...
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I receive the following error when setting "Add Process Comment" to view mode "Inline":
When set to button mode the feature works as ...
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Hi,
I need to create a report that includes percentege of request closed by particular group with possibilty of chosing date when requests were closed.
...
This article serves as a quick reference listing all cube fields (measures and dimensions) within the IT Analytics Client and Server Management Content Pack, including IT Analytics for ServiceDesk. For the complete list of out-of-the-box reports and ...