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7.1

Results for 7.1

I need a solution Hi All, I'm trying to write a report for all open tickets, assigned to workers and queues. I can get all tickets assigned to queues and then one with all open ...
Forum Discussion by skiierj | 06 Aug 2013 | 5 comments
I need a solution Hi Has anyone created a new project in ServiceDesk Workflow Manager to add new features to Service Catalog?  I would like to add a new form in the Service ...
Forum Discussion by J1gnesh | 05 Aug 2013 | 1 comment
I need a solution Hi. We have some trouble with Kbs search on our ServiceDesk portal. All article created after April 2013 can't be found with this search. When we expand ...
This issue has been solved
Forum Discussion by S_B | 31 Jul 2013 | 4 comments
Sometimes it may get annoying when someone's mailbox is unreachable and then a number of "Undeliverable" emails can bounce back to ServiceDesk monitoring mailbox resulting new 'EM' tickets. This is a simple filtering ...
Article by JZeppelina | 24 Jul 2013 | 0 comments
I need a solution Dear All, After reading several posts about SD7.5 and transferring data, I lost track about what can be transferred from 7.1 to 7.5. I thought that closed tickets ...
Forum Discussion by Koen van Carglass | 23 Jul 2013 | 3 comments
I need a solution Hi there, I would like to have a report/count of how many emails ServiceDesk sends in a day/week/month.  Is this possible?  I'm on ServiceDesk 7.1.1. ...
This issue has been solved
Forum Discussion by KristinJ | 16 Jul 2013 | 2 comments
When an user submit a new article via KB Fedder is not allowed add images. Just is possible add images in Process Manager, after request was approved. I've an customer that needs add images via KB Feeder. (Endpoint Management, 7.1, ...
Idea by Walter Bertelli | 15 Jul 2013 | 0 comments
After a change is planned and aproved there is no way to complete the change before the planned start date.   In case of a critical event we could need to execute the change before the planned date, but there is no way to complete task until the ...
Idea by Rodrigo Noronha | 12 Jul 2013 | 1 comment
I need a solution Moi Moi, we have a problem with our SMP Server, the Altiris Service doesn´t start. So at the SD WebInterface at my client  I get the message: "Total ...
Forum Discussion by Kümmerer | 12 Jul 2013 | 2 comments
I have seen several requests on the Connect site, where customers are attempting to save a particular report to a CSV file in an automated fashion. There are published ways to automate reports to be sent via email as HTML, or as plain text, but not as an ...
Article by dcudney | 03 Jul 2013 | 2 comments