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7.1

Results for 7.1

I need a solution We are running SD7.1 SP2 - This has happened a few times where a person sends in an email to the service desk that has been digitally signed (from a .mil, .gov, ...
Forum Discussion by SteveZ | 19 Jun 2013 | 0 comments
I need a solution Hi, Since morning we are experiencing a session issue. As soon as any existing incident / problem / change ticket in Process Manager is opened, we get attached ...
Forum Discussion by snm1502 | 16 Jun 2013 | 4 comments
I need a solution Hello,   I'm having hard time to find the component that edits the email that a costumer receives when resolved an Incident. That email containing  ...
This issue has been solved
Forum Discussion by mariomendez83 | 12 Jun 2013 | 2 comments
I need a solution Hi   When I open a ticket, my SD7.1 send a e-mail with a ticket's link using the "ProcessViewerPageURL". I have customers using my SD7.1 by ...
This issue has been solved
Forum Discussion by brunoyep | 12 Jun 2013 | 2 comments
I need a solution Hello, We have an employee who is no longer part of our group.  They are still with the company.  They have tickets from the past that they worked and because of ...
This issue has been solved
Forum Discussion by WK01 | 07 Jun 2013 | 5 comments
I need a solution We are running SD 7.1 SP2 still.  Need to find out if it is possible to strip out the company logo/banner that is in all of the email-submitted tickets. thanks ...
This issue has been solved
Forum Discussion by SteveZ | 05 Jun 2013 | 2 comments
I need a solution I have a user who accidently deleted a web part from the right side of the documents page. Anybody knows if is possible to recovery the page? PS: I need the ...
Forum Discussion by brunoyep | 03 Jun 2013 | 2 comments
I need a solution I was wondering if anyone can help with a setup/configration that I'm trying to do with a ServiceDesk server and a Workflow server? I currently have custom ...
This issue has been solved
Forum Discussion by Aryanos | 28 May 2013 | 3 comments
I need a solution Hi,   I'm searching for a way to switch the Database to a new SQL Server, but was not able to find something regarding this in the Documentation. A ...
This issue has been solved
Forum Discussion by mafoe | 28 May 2013 | 3 comments
I need a solution Hi all, I have a request come in asking to make it easier for my non-helpdesk users to put their own tickets in for themselves. When the IT tech goes in to put a ...
This issue has been solved
Forum Discussion by skiierj | 24 May 2013 | 4 comments