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7.1

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If you are using Asset, you most likely have locations setup in a hierarchy.  Building #1 has 3 floors, each floor has 3 sections, each section has two areas, etc.  How can you find out easily how many assets are located in any part, or all of that ...
Download by jasoncordell | 27 Jun 2013 | 1 comment
I need a solution Hi all, I'm getting reports from my users that when they are filling out a ticket and hoover over the Classification drop down and it takes a really long time ...
Forum Discussion by skiierj | 26 Jun 2013 | 5 comments
I need a solution I need to have the support 1 queue show only those tickets that are not assigned to any person (if you select group, tickets assigned to members of that group show ...
Forum Discussion by SteveZ | 21 Jun 2013 | 1 comment
I need a solution We are running SD7.1 SP2 - This has happened a few times where a person sends in an email to the service desk that has been digitally signed (from a .mil, .gov, ...
Forum Discussion by SteveZ | 19 Jun 2013 | 0 comments
I need a solution Hi, Since morning we are experiencing a session issue. As soon as any existing incident / problem / change ticket in Process Manager is opened, we get attached ...
Forum Discussion by snm1502 | 16 Jun 2013 | 4 comments
I need a solution Hello, I'm having hard time to find the component that edits the email that a costumer receives when resolved an Incident. That email containing  ...
This issue has been solved
Forum Discussion by mariomendez83 | 12 Jun 2013 | 2 comments
I need a solution Hi When I open a ticket, my SD7.1 send a e-mail with a ticket's link using the "ProcessViewerPageURL". I have customers using my SD7.1 by a ...
This issue has been solved
Forum Discussion by brunoyep | 12 Jun 2013 | 2 comments
I need a solution Hello, We have an employee who is no longer part of our group.  They are still with the company.  They have tickets from the past that they worked and because of ...
This issue has been solved
Forum Discussion by WK01 | 07 Jun 2013 | 5 comments
I need a solution We are running SD 7.1 SP2 still.  Need to find out if it is possible to strip out the company logo/banner that is in all of the email-submitted tickets. thanks ...
This issue has been solved
Forum Discussion by SteveZ | 05 Jun 2013 | 2 comments
I need a solution I have a user who accidently deleted a web part from the right side of the documents page. Anybody knows if is possible to recovery the page? PS: I need the ...
Forum Discussion by brunoyep | 03 Jun 2013 | 2 comments