Video Screencast Help

7.1

Results for 7.1

I need a solution Hello I can't upload a file in a opened incident. The unique alternative that I found was give the admin permissions to the user (No, I won't do it), ...
Forum Discussion by brunoyep | 17 May 2013 | 0 comments
I need a solution   Hi,       We are actually operating a ServiceDesk 7.1.2 MP1.1 platform and our users are embedding screenshots to explain faster their problems ...
Forum Discussion by Frederic SCHROB... | 15 May 2013 | 2 comments
I need a solution Hello All We are using ServiceDesk 7.1 SP2 and would like to know if the contact name in the My Task report can display as a different color if that user is a VIP. ...
Forum Discussion by rjbonilla | 09 May 2013 | 0 comments
It looks like the language table in the ProcessManager database is empty. In the user screen, the drop down list "Language" from the Process manager settings tab is empty untill this table is populated. (Endpoint Management, 7.1, 7.x, ...
Idea by Fabrice B M Raud | 07 May 2013 | 0 comments
Symantec Offices (Beaverton) Fri, 07 June, 2013 - 11:00 - 14:00 PDT Join us for the next Symantec ...
Event by Robert Klingsporn | 06 May 2013 | 0 comments
Support for Internet Explorer 10.   Some of you may be encountering IE 10 now.  Microsoft is considering it a critical update, and some patching and update policies are automatically installing it on computers.  If you are currently using Servicedesk ...
Blog Entry by BRING | 06 May 2013 | 0 comments
I need a solution Hello I'm trying to change the text " Click here to review and close your incident " on the incident window. Anybody knows how can I change ...
This issue has been solved
Forum Discussion by brunoyep | 02 May 2013 | 2 comments
I need a solution Is it possible to change the view that Searched tickets open up in?  I have set the default view in the Process Settings if you open a ticket from the "My Open ...
Forum Discussion by Michael19 | 30 Apr 2013 | 0 comments
I need a solution Hi All, I'm looking at maybe starting to use Servicedesk Knowledgebase. I would really like to hear from anyone what their thoughts are on it. Pro/cons, tips ...
Forum Discussion by skiierj | 26 Apr 2013 | 1 comment
I need a solution Hi, We are running Service Desk 7.1 SP1 on Server 2008 R2. The implementation guide says the following are the service desk server requirements: Windows ...
Forum Discussion by tr0uble | 25 Apr 2013 | 2 comments