In ServiceDesk 7.5 when a user submits a ticket via the Simple Incident form, the RequiredResolutionDateTime (field in database table ImIncidentTicket) gets populated regardless if the user check the Needed by Date box. From what I can tell the field on ...
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Hello,
Strange comportment:
In the SD.IncidentManagementSImple.Classification project the Invoke onticketedited is used.
Going to the DB I can see ...
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Hi again,
Not sure how or why, but now every time any of the technicians open an incident to view, or any other process for that matter, it hangs for quite a ...
Currently, delegated implementation tasks have only two options - "Save Only" and "Save and Complete Task". If a delegated implementer cannot complete a task then the only option they have is to place a comment in the response ...
Often, changes are denied because approvers want more information or have a minor issue with the change that they want corrected before they will approve a change. Presently, rejected changes are closed and a change requestor would have to create ...
Change approval can be a very complex process. Sometimes a one or more people who are not usually part of a CAB are needed to approve certain changes. While it would be possible to create a new CAB group each time this occurs this could rapidly ...
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I have a user who accidently deleted the process permissions web part from the right hand side of the incident view page. Is there any way to get this back on the ...
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Is anyone else having a problem with custom Close Codes? I have 2 SD 7.5 test servers running, pointing to 2 different databases and custom close codes aren't ...
This issue has been solved
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Has anyone migrated KB articles and documents from SD 7.1 to 7.5 successfully? I was able to insert the old data into the new database, and it can be seen from the KB ...
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Hello Gurus,
As Title says .. Can I do Classifications with spaces?
servicios Internos para Usuarios.Servicio Intranet y Web.Proappcenter
Or I need to ...
This issue has been solved