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7.5

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I need a solution Hello again, in our System we have many Tickets from Tests. I want to remove them from the system. I have found an HowTo for the 7.1 Version.   Is ...
This issue has been solved
Forum Discussion by breitenborns | 19 May 2014 | 7 comments
Give the ServiceDesk user who clicks the Send Email process type action the ability to select the Affected User, Assigned Group or the owner/assigned user without having to do a search for the user with the PICK button.  (Endpoint Management, 7.5, ...
Idea by jbrown | 14 May 2014 | 0 comments
Give the administrator the ability to select which Email Templates are available to the Send Email process type action on the process view page.  (Endpoint Management, 7.5, ServiceDesk, Features, Upgrade) () Give the administrator the ...
Idea by jbrown | 14 May 2014 | 0 comments
Allow for the selection of a default Email Template for the Send Email process view page action.  (Endpoint Management, 7.5, ServiceDesk, Features, Upgrade) () Allow for the selection of a default Email Template for the Send Email process ...
Idea by jbrown | 14 May 2014 | 0 comments
I need a solution I am working on deploying Service Desk 7.5. Is there a way to create sub groups that do not show up in assignments dropdown. That list in my company could get quite ...
Forum Discussion by rrmarlatt | 13 May 2014 | 3 comments
I need a solution I'm trying to setup my ticketing system as follows: I have a main Helpdesk queue which all tickets come into and several other queues which tickets will be ...
Forum Discussion by JoshCMP | 11 May 2014 | 2 comments
Dear Symantec, Currently, Helpdesk Solution 6.0 can check the email box once every 3 minutes (and maybe more often than this), however, ServiceDesk 7.5 seems not to be able to go any more frequent than 5 minutes (and by default is set to run every 15 ...
Idea by QuietLeni | 09 May 2014 | 2 comments
I need a solution Dear All, I needed to create a new report via "Sql Query with Parameters" like the "Incidents by Queue" report and using the same SQL and it ...
This issue has been solved
Forum Discussion by QuietLeni | 08 May 2014 | 6 comments
I need a solution Hi there I need to build a worflow for use it in ruleset "Set Incident to Workflow" wich his purpose have to be: 1- Clear the existing assigned queue ...
Forum Discussion by nmatosg | 07 May 2014 | 4 comments
I need a solution Hi Community I have a Question.... Under proccess automatization i´ve created some rules to auto assign the tickets after edited, but the only action available ...
Forum Discussion by nmatosg | 06 May 2014 | 3 comments