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I need a solution Hi, guys! I need reset the SLA when the ticket of Incident is reassigned to a new queue. It is my first time with ServiceDesk 7.5. We have any nivels SLA ...
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Forum Discussion by melina.pereira | 21 Sep 2015 | 1 comment
Introduction Symantec’s Servicedesk solution is a world class Service Process Automation tool, automating Incident, Change and Problem Management processes for its end users. This document addresses a customer requirement surrounding the use of the ...
Article by BRING | 18 Sep 2015 | 0 comments
I need a solution Hello, I have a custom form in ServiceDesk which can Resolve a ticket.  When the status field in this custom form is set to Resolved and the form is save it ...
Forum Discussion by nande1965 | 15 Sep 2015 | 2 comments
I need a solution Hello all, I was curious if there are language packs for ServiceDesk 7.5 SP1. The majority of our users are in English, but we are recently pushing our ...
This issue has been solved
Forum Discussion by StevenB. | 01 Sep 2015 | 4 comments
Use this Workflow when importing incorrectly several categories in ServiceDesk This article aims to help correct the problem when a technical matter a new category in ServiceDesk and ...
Blog Entry by André Florencio | 13 Aug 2015 | 0 comments
I need a solution I've been asked to set up SLA email warning notifications for tickets that come into a particular group that are High priority. I have it working roughly, except ...
Forum Discussion by bleggett | 06 Aug 2015 | 8 comments
I need a solution So I am led to believe dialogue components can have message listeners enabled on them which means you can send messages to the component to get it to do something, ...
Forum Discussion by smassie | 21 Jul 2015 | 1 comment
I need a solution Hi All, I am trying to set up the email notification for SLA warnings. I have set the process automation settings and added SLA targets etc. however when the ...
This issue has been solved
Forum Discussion by ABrain | 13 Jul 2015 | 4 comments
I need a solution Hi. I need show in the dashboard, the queues that I belong to, and tickets without owner.   Actually the technician take the ownership of the ticket removing ...
Forum Discussion by Claudio_Escobar | 09 Jul 2015 | 0 comments
I need a solution This is driving me nuts. My test server and production server has the manage incidents tab. There is a web part that shows up on my test but does not show up on my ...
Forum Discussion by rrmarlatt | 09 Jul 2015 | 2 comments