Video Screencast Help

7.5

Results for 7.5

Original article is posted  here . Caveat: in some versions of 7.6, the way Workflow renders form textbox elements is quirky.  Sometimes (depending on the version of Workflow you're using) you'll need to adjust the scripts a bit ...
Article by africo | 28 Sep 2015 | 0 comments
Original article is posted  here . SQL integration of some sort has been involved in almost every project I’ve done.  Saving and fetching data is just part of it; the SQL engine can be used to quickly do calculations and filtering for your ...
Article by africo | 28 Sep 2015 | 0 comments
Original article is posted  here . For every project I develop, there’s a high probability that a custom-made SQL database is going to be useful to the process I’m working on.  I’m going to detail my process here, which should be a good ...
Article by africo | 28 Sep 2015 | 0 comments
Original article is posted  here . I spent an entire day a while back trying to get either the Active Directory components or the LDAP generated components to return some usable information on whether an account was locked out.  The only ...
Article by africo | 28 Sep 2015 | 0 comments
Original article is posted  here . I use the Embedded Rule Model a lot.  Excessively so.  Although configuring it takes only a few actions, after personalizing the component, all I need to do is drag and drop and it’s ready to use. In ...
Article by africo | 28 Sep 2015 | 0 comments
Original article is posted  here . There has been far too many times that I’ve had to go back and recompile a SQL integration library, simply because I needed to compare a different column than the original, or filter out some unwanted ...
Article by africo | 28 Sep 2015 | 0 comments
Original article is posted  here . The two settings Workflow provides for the position of your forms is handled here: When the checkbox is selected, your form turns out like this: being both centered vertically as well ...
Article by africo | 28 Sep 2015 | 0 comments
I need a solution Hi, guys! I need reset the SLA when the ticket of Incident is reassigned to a new queue. It is my first time with ServiceDesk 7.5. We have any nivels SLA ...
This issue has been solved
Forum Discussion by melina.pereira | 21 Sep 2015 | 1 comment
Introduction Symantec’s Servicedesk solution is a world class Service Process Automation tool, automating Incident, Change and Problem Management processes for its end users. This document addresses a customer requirement surrounding the use of the ...
Article by BRING | 18 Sep 2015 | 0 comments
I need a solution Hello, I have a custom form in ServiceDesk which can Resolve a ticket.  When the status field in this custom form is set to Resolved and the form is save it ...
Forum Discussion by nande1965 | 15 Sep 2015 | 2 comments