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I'm looking for a way to add a checkbox for the Advanced form in ServiceDesk 7.5 to assign to the current worker. I had this functionality in 7.1 and I know how ...
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Hi,
We are actually operating a ServiceDesk 7.1.2 MP1.1 platform and our users are embedding screenshots to explain faster their problems ...
There has been mention of additional options in Rules and Templates to allow both more login and other fields to be included in the MP1 release
Does this include allowing Organisational Units to be leveraged in both Rules and Templates?
We ...
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HI Gurus,
When I test my Servicedesk e-mail monitoring I got a error.
Any ideas about that?
1 ...
This issue has been solved
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Hi All,
I'd like to give a group the rights to rate a set of KB articles. I have found that for an individual article if I edit the header for that article I ...
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Does anyone have any solutions for adding users to Organizations?
Department attribute is a single tier (end tier). Our organization is multi-tiered ...
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Hello All
We are using ServiceDesk 7.1 SP2 and would like to know if the contact name in the My Task report can display as a different color if that user is a VIP. ...
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might as well make a new thread to ask.
When is it coming out?
What is in it?
How do we install it?
1 ...
This issue has been solved
The default behavior for the Email Inbound Management workflow when selecting either "create incident quickly" or "Create Incident by setting priority" will default the assignment to whatever the default queue is, which in my case is ...
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Hi Gurus,
Anybody knows How to do it ? Perhaps using sql script to load Servicedesk tables?
I am doing a incident management ruleset and I using several ...