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summary From the following Set SLA Editor dialog box: When you configure the component values for SLA Level ( Level ), use the value provided in the parenthesis of the ...
Blog Entry by kedar_k | 01 Jul 2015 | 0 comments
I need a solution Hi Guys!!! Is there a document to know what ITIL version does SD 7.5 and 7.6 use? Thanks in advance! Hi Marilou The main processes Hi Marilou ...
Forum Discussion by Marilou | 01 Jul 2015 | 5 comments
I need a solution So after several years, my org is moving away from the SMP and will be moving to a new endpoint management suite. However, we have yet to find a ServiceDesk ...
Forum Discussion by michael.george | 29 Jun 2015 | 1 comment
I need a solution Hello, ServiceDesk 7.5 partly supported other languages, where some text was in English and other text was in French on the same screen.  Does anyone know if ...
Forum Discussion by nande1965 | 25 Jun 2015 | 5 comments
I need a solution Dear Team, I need your suggestions on configuring ServiceDesk workflows as per attached process requirements, can somebody please help me in customizing workflows ...
Forum Discussion by jb4tech | 24 Jun 2015 | 1 comment
I need a solution I'm trying to send a change request to workflow using the rules in 7.5 SP1 and I'm getting a 'failed to verify SessionID' when this runs. The ...
Forum Discussion by smassie | 18 Jun 2015 | 1 comment
I need a solution So I've created a workflow and published it.  The link works fine and has been tested by different groups in our company.  I am now trying to create a new folder ...
Forum Discussion by phoward74 | 18 Jun 2015 | 1 comment
I need a solution I am having the issue of users not being able to view the attachments. This only happens to users when they are assigned subtasks. What permissions lets users view and ...
Forum Discussion by rrmarlatt | 17 Jun 2015 | 4 comments
I need a solution Service Desk 7.5 What ruleset is used for email notifications for subtask? I have emails for assigned to group and to user. But when a subtask is assigned to a ...
This issue has been solved
Forum Discussion by rrmarlatt | 11 Jun 2015 | 2 comments
  In this article I will show you how to use Javascript in the   Forms (Web) Project Type to pass values from a Listbox to a Textarea.   This is similar to how the Email Templates work in ServiceDesk.   Add a Form Builder component ...
Article by AlexHedley | 10 Jun 2015 | 0 comments