Video Screencast Help

ServiceDesk

Results for ServiceDesk

I need a solution Hi , I have a problem when I want to migrate ServiceDesk incidents since Helpdesk Incident to ServiceDesk ... ...
Forum Discussion by ADG | 02 May 2011 | 3 comments
I need a solution Hi! I have discovered, that HTML conten in Incident description can mess up reports very badly, specially if HTML in Incident description contains tables. Is ...
Forum Discussion by HandoPenu | 02 May 2011 | 0 comments
I need a solution Hi! I need to get a report, that contains basic stuff - incident number, title, description, creation date and resolution. But when I add resolution text to ...
Forum Discussion by HandoPenu | 02 May 2011 | 2 comments
I need a solution Getting the following errors on the server when clicking on View for Equipment that has been added to the SD.Feeder.TechnicianIncidentForms form.  This also happens ...
Forum Discussion by lthoele | 29 Apr 2011 | 2 comments
I need a solution Hello, I’d like to have some opinions about the best way to backup/restore my Servicedesk configuration. Let’s say that I wanted to install a brand new SD server ...
Forum Discussion by monvaq | 29 Apr 2011 | 2 comments
We do not use Document Management. However, incident attachments are saved in Documents. If the technician wants to add an attachment, he clicks Add attachment. There, he chooses the correct file to be attached by clicking Browse. But if he looks what is ...
Idea by ttso | 29 Apr 2011 | 0 comments
Windows Events errors sometimes generate Exception Error tickets where the Submitting Contact is not a "real" user but instead is the "System" user. In these cases, when the ticket is finally resolved, the system generates a ...
Idea by H. Oropeza | 28 Apr 2011 | 0 comments
I need a solution What exactly does the Find Ticket Web Part on the Tickets tab of SD actually do? When I enter in an incident number that doesn't exist it tells me so. When I ...
Forum Discussion by jpellet2 | 28 Apr 2011 | 0 comments
I need a solution Hi Guys, I can't seem to find any report that will help me list/detail the last time an incident was updated by one of my analysts. In Service Desk ...
Forum Discussion by APMSD | 27 Apr 2011 | 2 comments
I need a solution I have a bunch of Knowledge Base articles that consisted of Word, Acrobat, and Excel files. Do we have any options besides creating WIKI links for .docx, .pdf, or ...
Forum Discussion by lthoele | 27 Apr 2011 | 1 comment