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I need a solution I'm have SD 7.1 running in test envirnment so the helpdesk team can look at it and give me feedback on what they need. The one huge thing is the search function. ...
Forum Discussion by skiierj | 18 Jul 2011 | 0 comments
I need a solution Hi All I'm trying to change the font color of incidents submitted by email. Currently is the default color but would like EM-xxxxxxx to be a different color. ...
Forum Discussion by terranced | 14 Jul 2011 | 1 comment
Provide the ability to change the number of password attempts before a Service Desk user gets locked out of their account.  Since password security already exists to get access to our internet in order to access the Service Desk application, we ...
Idea by Kennedy | 14 Jul 2011 | 1 comment
I need a solution Hi there guys, i'm going insane with this service desk install..... I'm working off the "servicedesk 7.1 installation guide" and getting caught ...
This issue has been solved
Forum Discussion by toca | 14 Jul 2011 | 3 comments
I need a solution So here's the situation: We started having trouble yesterday out of the blue where incidents were created but weren't being assigned to any group. I ...
Forum Discussion by jpellet2 | 12 Jul 2011 | 8 comments
I need a solution Getting the following error on the SD server when a user that has been add to Support II group tries to login. But is does not happen to everyone that has been ...
This issue has been solved
Forum Discussion by lthoele | 12 Jul 2011 | 6 comments
This is a configuration that lets any User work other people's Tickets. I call it "Work Tasks Assigned to Others - Open". Download the attached PDF and follow along. David Martinez Sr Software / Systems Engineer NRG ...
Article by dmartine71 | 12 Jul 2011 | 1 comment
I need a solution Would it be wise to upgrade NS to 7.1 and leave Helpdesk on 6.X until we get things figured out?  We would put NS 7.1 on new hardware so the old equipment is still ...
Forum Discussion by MRenfrow | 12 Jul 2011 | 1 comment
Hey Everyone, we are testing out some disaster recovery scenarios based on a SQL database failure and I have tried to simulate how to reconnect all affected services as quickly as possible to the other SQL box which is using log shipping.  After spending ...
Article by Palvaran | 11 Jul 2011 | 0 comments
I need a solution I know this couldn't be done without messing with SQL in SD 7.0 but does anyone know if this is now possible in SD 7.1? TIA Mark ...
This issue has been solved
Forum Discussion by markr1963-2 | 11 Jul 2011 | 2 comments