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I need a solution Does anyone know which workflow is checking the length of this User Comment, I would like to disable it, if possible, thx. I have increased the table field in DB but ...
Forum Discussion by TMehmood | 01 Mar 2011 | 1 comment
I need a solution Has anyone suffered this pain... When tickets are reassigned or completed, they do not leave the queue. I have contacted Symantec and was given a script to run. ...
This issue has been solved
Forum Discussion by JoeBolster | 01 Mar 2011 | 4 comments
I need a solution I need to edit the configuration so that when a ticket is opened there are additional locations to choose from: Where in the admin choices can you add additional ...
Forum Discussion by mdelman | 01 Mar 2011 | 1 comment
Installing or reinstalling DOT Net framework after serviceDesk is installed. Hopefully you wouldn't have to do this. But in case you have to do it, here's a helpful guide. This is not a recommended that you install or upgrade .Net after ...
Article by Birhanu | 01 Mar 2011 | 0 comments
I need a solution Please can someone also confirm if this is a bug or working as designed? When creating a standard report in Service Desk, we are trying to achieve the result ...
Forum Discussion by yabru | 01 Mar 2011 | 0 comments
I need a solution Dear All, I have a problem with my symantec. I use sysmantec ver.10. We set up 1 Symantec console center with thousand client. Only 1 client could retrieve ...
Forum Discussion by jocko_b201 | 28 Feb 2011 | 1 comment
I need a solution Guys, Is it just me, or is it not that 90% of our clients using Service Desk, want to see reports which give us the following information; Time to respond ...
Forum Discussion by yabru | 28 Feb 2011 | 5 comments
For those that would love to use your own SQL with parameters but still need to use the report builder in ServiceDesk here is how I figured it out. I will use a basic report for educational purposes. I needed a change management report that would list ...
Article by jvenuto | 25 Feb 2011 | 5 comments
The current version of ServiceDesk does not allow searching for incidents out of the box.  The only way to achieve this ability is to create a report that isn't friendly and very cumbersome at best for the end-user.  To show my appreciation for the ...
Download by Justin Dybedahl | 25 Feb 2011 | 3 comments
Most of the code deals with the graphic interface. IMPORTANT! You most likely have to change the Execution Policy from Restricted (default) on every client PC (GPO can do that easily) . Otherwise you won't be able to run (any) Powershell script. ...
Download by HHCORP | 25 Feb 2011 | 1 comment