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ServiceDesk

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When a ticket is created in ServiceDesk, there are processes in place to assign priorities and statuses based on entries by the submitter. In some cases, a ticket can show the status of "OUT OF TIME" and priority of "Emergency" upon ...
Article by Randall Newnham | 11 Mar 2011 | 0 comments
A rejected Change Management request will appear on the My Open Tickets report, displayed on the Tickets page in ServiceDesk 7.  The My Open Tickets report by default shows closed Change Management items. To resolve this, the report can be edited to ...
Article by Randall Newnham | 11 Mar 2011 | 2 comments
While the ServiceDesk color scheme was set up for maximum accessibility, you may find that some users suffering different types of colorblindness may need a different palette. All of the color definitions, images, and style sheets are located in the ...
Article by Randall Newnham | 11 Mar 2011 | 0 comments
I need a solution Clicked on Submit Incident (Advanced) and the window opens but does not populate the fields, and eventually just closes. I tried this twice and got the same ...
Forum Discussion by lthoele | 11 Mar 2011 | 1 comment
The Process Manager is highly customizable and will allow users to edit, add and delete pages. In some cases, pages may be unintentionally deleted. The process below can be used to recover pages, but will not necessarily work in all cases. When a Process ...
Article by Randall Newnham | 11 Mar 2011 | 0 comments
I need a solution   I keep getting this message when trying to install SD7.1. Can anyone help?   Error Message: Login failed for user ...
Forum Discussion by skiierj | 10 Mar 2011 | 4 comments
Problem Email monitoring no longer creates new tickets in ServiceDesk and "There is no replica for that mailbox on this server"appears in the logs. Cause This can be caused by the mailbox no longer being on the Exchange Server ...
Article by Randall Newnham | 10 Mar 2011 | 1 comment
During the installation of ServiceDesk 7.1, there is a dropdown that is populated with the websites from IIS. Typically, there is only one, called Default Web Site. In some cases, that dropdown will not be populated with that entry. This occurs on a ...
Article by Randall Newnham | 10 Mar 2011 | 2 comments
When in reports and in many other areas there is no rhyme or reason to how groups are ordered. With having hundered of groups between ServiceDesk and Active Directory this is a nightmare. Please make it so that groups are listed alphabetically in a ...
Idea by grubu413 | 10 Mar 2011 | 2 comments
I need a solution Hi all,    yesterday i install ITMS 7.1 and ServiceDesk 7.1 into another server. There is a common off-box sql server for all. In the ServiceDesk 7.1 ...
Forum Discussion by DaniloPIPELINE | 10 Mar 2011 | 0 comments