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Is it time that the current v7 product line gets a better installer? I know there is already an "idea" listed that requests the synchonisation of the Symantec Installation manager, but my issues go further than that. For a company that owns ...
Idea by MurrayW | 29 Aug 2011 | 0 comments
I need a solution Hello, I'm having hard time to find the component that edits the email that a costumer receives when he submits a Incident. That email containing ...
This issue has been solved
Forum Discussion by Joao Marcelo | 29 Aug 2011 | 1 comment
Josh Brown, Workflow and Altiris Engineer for ITS Partners, discusses change management in Altiris 7.0 and 7.1 This video is a demonstration of Symantec ServiceDesk Change Management ...
Video by jbrown | 29 Aug 2011 | 0 comments
I need a solution In ServiceDesk 7.0 we are able to redirect the server’s Default Web Site page to http://servicedesk/processmanager : 1. Open IIS (6.0) Manager 2. Expand the ...
Forum Discussion by bteache | 26 Aug 2011 | 2 comments
I need a solution Hi! Anyone else have ran into problems when cloning technician incident form. After cloning everything else works fine but when I try to select category for ...
Forum Discussion by Taiju Masuda | 26 Aug 2011 | 0 comments
I need a solution Hi Everyone Anybody please help guide me how to configure SD7.0 MR2 to send Survey tasks to Affected Users, rather than Submitter? Thank you. Hi ...
Forum Discussion by komglish rangph... | 24 Aug 2011 | 3 comments
I need a solution I'm trying to configure mail monitoring for my new SD 7.1 install and I keep running into this error: Application Name : SD.Email.Monitor Process ID : 5792 ...
Forum Discussion by Tony 1776 | 24 Aug 2011 | 10 comments
I need a solution Hi Everyone I want to use only Overall SLA to calculate the whole process, even with or without reassignment, without dealing with OLA at all. (need SLA only one ...
Forum Discussion by komglish rangph... | 24 Aug 2011 | 0 comments
I need a solution I would like to expose the assignments link as a smart task in the problem management process view. The link I'm referring to is found by clicking the task ...
Forum Discussion by justmark | 24 Aug 2011 | 2 comments
I need a solution Something fishy seems to have started happening and I am not sure from where or how. In the past few weeks, incidents that are reassigned to other users or groups take ...
Forum Discussion by jpellet2 | 24 Aug 2011 | 2 comments