Video Screencast Help

ServiceDesk

Results for ServiceDesk

I need a solution I'm having a lot of fun playing around with custom dashboards for our executives and technicians. One thing that I can't seem to figure out is how to create ...
Forum Discussion by jpellet2 | 26 Jan 2011 | 0 comments
I need a solution Hi all Does anybody know how to create a report with filter by location from a list? It looks like there is only AND condotion for location, but I need OR - ...
Forum Discussion by ippromek | 26 Jan 2011 | 1 comment
I need a solution Is there a way to use multiple email addresses to email Service Desk to open an incident then have those emails assigned to different queue's?  For example:   ...
Forum Discussion by mdelman | 24 Jan 2011 | 11 comments
I need a solution Hi Guys,   We are running SD 7 at the moment which I have just taken over management of. To say it has been messed around with is an understatement, a lot of ...
Forum Discussion by APMSD | 23 Jan 2011 | 3 comments
I need a solution wondering if someone has run across this issue and how did they resolve it. we have 2 different people with the same name. One in IT and one in the security dept. ...
Forum Discussion by JoeBolster | 20 Jan 2011 | 2 comments
Washington DC Wed, 26 October, 2011 - 10:00 - 13:00 EDT The Washington DC Endpoint Management User ...
Event by Patrick Smith 3 | 17 Oct 2011 | 0 comments
Hogan Lovells, 555 13th Street, N.W. Washington, DC 20004 Wed, 22 June, 2011 - 10:00 - 13:00 EDT The ...
Event by Patrick Smith 3 | 15 Jun 2011 | 0 comments
Washington DC Wed, 23 March, 2011 - 10:00 - 13:00 EDT Join us for our next Washington DC Endpoint ...
Event by Patrick Smith 3 | 21 Jan 2011 | 1 comment
I need a solution Is it me or is the Service Desk lacking some basic functions?  I'm trying to do something as easy as canceling a change management request.  The request was ...
Forum Discussion by mdelman | 20 Jan 2011 | 2 comments
I need a solution Can anyone confirm for me whether there is a known issue with MR2 (including the SLA Hotfix) whereby the Warn OLA/SLA are not being sent to an individual assignee. ...
Forum Discussion by enigmatic | 20 Jan 2011 | 3 comments