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I need a solution Hi, I'm trying to find away to send an email notification to the main worker that the subtask he/she created has been closed/resolved. The issue i'm ...
Forum Discussion by Mohammad Bamya | 22 Aug 2011 | 1 comment
There used to be a feature in NS 6.0 that enabled individual reports to display all data if modified by standard SQL code "SET ROWCOUNT 0" (ref: HOWTO2805) This feature is no longer available in SMP 7.x However SMP 7.x still allows the ...
Idea by MisterMagoo | 22 Aug 2011 | 0 comments
We ran into this problem so I figured I would supply the solution just in case someone else needs it: You will notice that ServiceDesk 7.1 has renamed the task of "Resolve Incident" to "Work Incident" but it remains [Resolve ...
Article by Justin Inglett | 22 Aug 2011 | 0 comments
I need a solution I have already double checked all permissions for the service account which performs the AD sync process.  Three attributes, employeeid, manager and Org Title are not ...
This issue has been solved
Forum Discussion by djcampbell_UTPA | 19 Aug 2011 | 4 comments
Are you interested in a personalized Connect homepage, where you can choose what content and options you view? Read more on this page and take the survey mentioned to let us know what you'd like to see. Read more: We Want Your Opinion! ...
Blog Entry by ohzone - Cheryl... | 19 Aug 2011 | 0 comments
The Windows IT Pro, SQL Server Magazine and Dev Pro Connections readers choice awards have opened up for voting. There are a number of Symantec products nominated in each award program and if you’re up for it, I invite you to visit the voting site ...
Blog Entry by ohzone - Cheryl... | 19 Aug 2011 | 0 comments
I need a solution I would like to modify the reassign incident form to include worker email instead of Support I , Support II.  This way for my helpdesk worker will be able to choose ...
Forum Discussion by apexi350z | 18 Aug 2011 | 1 comment
I need a solution I've been following along the customization guide and I ran into a bit of a snag. We wanted to add a few fields to the submit general incident form which ...
Forum Discussion by b3tts32 | 17 Aug 2011 | 7 comments
Start in the Workflow Manager 7.1 and open SD.Feeder.TechnicianIncidentForms and edit the Create Incident Form. Before creating the “assign to me” Button you need to make a space for it.  In this example I reduced the Address space and moved ...
Article by John Gogerty | 17 Aug 2011 | 0 comments
I need a solution We are in the middle of an SD 7.1 implementation and I have run across a rather disenchanting obstacle.  We are a University and our faculty and staff have a different ...
Forum Discussion by djcampbell_UTPA | 17 Aug 2011 | 1 comment