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ServiceDesk

Results for ServiceDesk

I need a solution Hello all, I'm having a serious problem with tasks being unassigned when someone tries to add an assignee target. It doesn't happen to every single tasks in ...
This issue has been solved
Forum Discussion by Birhanu | 04 Apr 2011 | 3 comments
I need a solution Dear All, I am trying to customize the Submit Incident(Advanced) form by adding Affted User/Submitting Contact Field instead of Primary Contact Field which we need ...
Forum Discussion by naresh.gokara | 04 Apr 2011 | 0 comments
I need a solution Hi there, I'm having an issue setting up a Custom Validation upon output of the 'Resolve Incident' form. I'm trying to make the Location and ...
Forum Discussion by enigmatic | 03 Apr 2011 | 0 comments
I need a solution I'm trying to make this work using this How To article as a guide: http://www.symantec.com/docs/HOWTO30369 . The part that I get stuck on is related to the ...
This issue has been solved
Forum Discussion by H. Oropeza | 01 Apr 2011 | 3 comments
In some cases, 404 Errors occur in SD.DataServices logs in ServiceDesk when searching for primary contact. Example of error (from SD.Dataservices.log): Error,Wednesday, March 23, 2011 9:39:09 AM,System.Net.WebException: The request failed with ...
Article by Randall Newnham | 01 Apr 2011 | 0 comments
So, you're all registered for Vision and you're wondering who else from Connect will be there. We're gonna make it easy on you! Add your name to the comments section in this blog posted in the Vision Community , and Leslie will ...
Blog Entry by ohzone - Cheryl... | 01 Apr 2011 | 0 comments
I need a solution I know that there have been a few posts on this topic in the past but nothing about 7.1. No matter how I try to create custom routing rules, they simply do not work. ...
This issue has been solved
Forum Discussion by jpellet2 | 31 Mar 2011 | 14 comments
I need a solution Hi all, I don't have problem to create Incidents in ServiceDesk 7.1 with WorkFlow, using the SubmitIncidentComponent from library SD.Components.dll. I ...
Forum Discussion by pasquy_77 | 31 Mar 2011 | 1 comment
I need a solution Hello, does anyone know if it is possible to set the filter options for the ticket log for everyone, not just for yourself? I thought this was done via ...
This issue has been solved
Forum Discussion by juliah | 31 Mar 2011 | 2 comments
I need a solution Hello, we have noticed a problem behaviour on several SD-installations and would like to know if any of you have seen this before and/or know what to do about it? ...
Forum Discussion by juliah | 30 Mar 2011 | 6 comments