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I need a solution I would like to expose the assignments link as a smart task in the problem management process view. The link I'm referring to is found by clicking the task ...
Forum Discussion by justmark | 24 Aug 2011 | 2 comments
I need a solution Something fishy seems to have started happening and I am not sure from where or how. In the past few weeks, incidents that are reassigned to other users or groups take ...
Forum Discussion by jpellet2 | 24 Aug 2011 | 2 comments
I need a solution When I configure the Spell Checker Component to use the Dutch dictionary (value : nl_NL) in sd.Feeder.GeneralIncidentSubmitForm. This becomes active for the title, but ...
Forum Discussion by IwistIT | 24 Aug 2011 | 0 comments
I need a solution Hi, Did anyone find away to find the component for the incident comments via workflow? (update, read, ....etc) Thanks. (Endpoint Management, ...
Forum Discussion by Mohammad Bamya | 23 Aug 2011 | 0 comments
ServiceDesk 7.1 Users recieving error on log in: Process Manager Error Could not find [PagePersonalizationData] where [PageID] Equal [...] Background Information: [PageID] can be found here: Site Actions > Page List ...
Blog Entry by EvanB | 23 Aug 2011 | 1 comment
I need a solution Some Windows vista or Windows 7 pc are always multicast . how block mulitcast in sepm ? Thanks (Endpoint Management, ServiceDesk, Troubleshooting) () ...
Forum Discussion by Niranjan Moharana | 22 Aug 2011 | 0 comments
I need a solution Does anyone know why the creation of any Subtask on an Incident creates one extra Subtask? When I take an existing Incident and add one(or many) Subtask(s) the ...
Forum Discussion by lthoele | 22 Aug 2011 | 0 comments
I need a solution Hi, I'm trying to find away to send an email notification to the main worker that the subtask he/she created has been closed/resolved. The issue i'm ...
Forum Discussion by Mohammad Bamya | 22 Aug 2011 | 1 comment
There used to be a feature in NS 6.0 that enabled individual reports to display all data if modified by standard SQL code "SET ROWCOUNT 0" (ref: HOWTO2805) This feature is no longer available in SMP 7.x However SMP 7.x still allows the ...
Idea by MisterMagoo | 22 Aug 2011 | 0 comments
We ran into this problem so I figured I would supply the solution just in case someone else needs it: You will notice that ServiceDesk 7.1 has renamed the task of "Resolve Incident" to "Work Incident" but it remains [Resolve ...
Article by Justin Inglett | 22 Aug 2011 | 0 comments