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ServiceDesk

Results for ServiceDesk

More than ever before, smartphones are keeping us connected both personally and professionally. Because most of us have a preference as to the ideal smartphone, IT departments are increasingly being tasked with managing a mix of business-liable and ...
Blog Entry by Spencer Parkinson | 19 Apr 2011 | 0 comments
I need a solution Hi all, we have the problem that in our ServiceDesk Portal the colums in Tasks Viewer (Menu My Task List) and My open Tickets (Menu Ticket) are too small. (see ...
Forum Discussion by Eisenkarl | 19 Apr 2011 | 2 comments
I need a solution I have added some categories before. Click on the Add Category button: And get the following: This happens regardless of This happens ...
Forum Discussion by lthoele | 18 Apr 2011 | 15 comments
I need a solution Is it possible to add a Knowledge Base article with images embedded in it?  Also if you can insert images what types do they have to be and do they have to be stored ...
Forum Discussion by laurib16 | 18 Apr 2011 | 3 comments
The KB migration process has been noted to fail when prerequisites are not met. These are the prerequisites that must be met for the KB migration to occur: 1. The Articles folder from the Helpdesk server must be copies to the ServiceDesk server. ...
Article by Randall Newnham | 15 Apr 2011 | 2 comments
I need a solution Has anyone had success changing and adding pages to the mobile viewer in SD 7.1? I think its a great idea to be able to view tasks an processes on an iPhone or an ...
Forum Discussion by jpellet2 | 15 Apr 2011 | 1 comment
I need a solution Hi Guys, I have an issue on our Service Desk server, it is using a high amount of CPU which turns out to be due to the following error in Event Viewer. ...
Forum Discussion by APMSD | 14 Apr 2011 | 45 comments
I need a solution Hello! When I try to keep a file in a network, there is an error Disk error at the reference to a file Probably the disk is damaged. Try to execute ...
Forum Discussion by alexey.shevyako... | 14 Apr 2011 | 0 comments
I need a solution Exist other way to change Status Values in Servicedesk 7.1. I searched this option in applation properties, but not found. I nees to change in directly in ...
Forum Discussion by Everton Silva | 14 Apr 2011 | 7 comments
I need a solution This is probably simple (I hope) as I might just be missing a setting, but the Tickets page in ServiceDesk is refreshing itself which is causing a few headaches as ...
Forum Discussion by jpellet2 | 14 Apr 2011 | 4 comments