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I need a solution ran across different issue today. Client just did a email update - AD sync correctly brought in new email id to SD dbo.user and to SMP ...
This issue has been solved
Forum Discussion by sdmayhew | 09 Aug 2011 | 10 comments
As one of the Endpoint Management Specialists in the Pac NW, I've mentioned this during the User Group Meetings in which I've been able to participate and wanted to post it here for the extended community as a 'best practices' doc for ...
Download by EPM_Specialist_... | 09 Aug 2011 | 0 comments
I need a solution Hi there, quick question: I work for a organization that uses alot of Symantec products (altiris, service desk, antivirus) and we are looking for IP address ...
Forum Discussion by DavidCC | 09 Aug 2011 | 0 comments
I need a solution I would like to make smart tasks dynamic. I have noticed that smart tasks are attached to an incident and will remain there forever. What I would like to achieve ...
This issue has been solved
Forum Discussion by BM - ISSP | 09 Aug 2011 | 6 comments
I need a solution I've been having lots of issues installing SD 7.1. I got a brand new server with a new install of Server 2008 R2 x64. I followed this document to the tee: ...
This issue has been solved
Forum Discussion by Tony 1776 | 05 Aug 2011 | 6 comments
I need a solution We tested several times the migration of incidents from our Helpdesk 6.5 to Servicedesk 7.1.1. The Category information is not migrated. This information ...
Forum Discussion by IwistIT | 05 Aug 2011 | 1 comment
I need a solution Service Desk 7 MR2 (7.0.1360). When our workers add a comment to an incident that already had a comment entered, the new comment overwrites the previous comment. Is ...
Forum Discussion by bleggett | 04 Aug 2011 | 0 comments
Primary contact search in Advanced Incident Form displays inactive users –this causes confusion and incorrect information in tickets. Inactive users should be filtered out (as they were in Helpdesk) –they cannot be deleted because they may have old ...
Idea by datadrudge | 03 Aug 2011 | 2 comments
I need a solution Hi everyone, For a ServiceDesk install, there is a requirement  'The ServiceDesk server computer must be a member of the Administrators group on the SQL ...
Forum Discussion by joose | 02 Aug 2011 | 1 comment
I think that starting with 7.1 the notification is taken out when a SLA is in Warn or Late state. We need this back. Furthermore I would to see it expanded to have the capability to notify the Manager of the technician or Group. Not everybody has the ...
Idea by Rdutch12 | 02 Aug 2011 | 1 comment