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I need a solution Hi, I saw that in the console of SMP is a section where it appears the list of open tickets in SD divided by computer. I noticed that only the first ticket ...
Forum Discussion by DaniloPIPELINE | 26 Apr 2011 | 0 comments
I need a solution We have noticed that attachments do not remain attached when an incident is created using the Submit Incident (Advanced) Form. How can we get attachments to remain ...
Forum Discussion by H. Oropeza | 25 Apr 2011 | 1 comment
This article explains how you can find the ITMS documentation that you need. It also includes a reference of the most commonly requested 7.1 guides and release notes with the URL addresses for where to get them. UPDATE:  Please note that you can ...
Article by Jonathen | 25 Apr 2011 | 15 comments
I need a solution The way I understand it, I can add my own groups and give them the same permissions as Support II, and my groups will have the same functionality as Support II. I ...
Forum Discussion by lthoele | 22 Apr 2011 | 9 comments
I need a solution Dear All, I am facing an issue when I am trying to add Equipment on the Submit Incident Form(Advanced)... I have gone through the KB Articl ID Article : ...
Forum Discussion by naresh.gokara | 21 Apr 2011 | 0 comments
I need a solution When a ticket get reassigned in SD7.0, sometimes in the Assigned to inthe ticket it is blank. Has anyone seenthis before? When this happens our Task Assigned to Users ...
Forum Discussion by JoeBolster | 21 Apr 2011 | 1 comment
I need a solution Is there a simple way to remove the chat functionality of service desk? Our industry makes it very difficult to implement chat technologies as all chat records ...
Forum Discussion by nicoled18 | 21 Apr 2011 | 1 comment
I need a solution Does any one know how to disable the automatic active directory authentication? I just want to remove this and that it goes directly to prompt for credentials. If I ...
Forum Discussion by JMagana | 21 Apr 2011 | 2 comments
I need a solution Dear All, Can we setup an Email notification to a specific user when an incident is Timed out.. Incident should be remained in the same queue but and Email ...
Forum Discussion by naresh.gokara | 21 Apr 2011 | 0 comments
I need a solution I am trying to appease a few of our workers that will no longer have the auto creation of Child Incidents as they are used to in Helpdesk. It seems as though in ...
Forum Discussion by lthoele | 20 Apr 2011 | 1 comment