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When a comment added to a ticket, our system notifies the owner via email who entered the comment and the comment added. I'd like this feature to be true for when someone replies to an email with a sessionidand a comment is appended to a ticket via ...
Idea by JoshCMP | 25 Aug 2014 | 0 comments
When trying to access Process Manager portal the browser states "Page Cannot Be Displayed" You may see these kinds of errors in the Windows Event Logs: computer | Error | 10/27/2008 2:56:05 PM | Microsoft-Windows-IIS-W3SVC-WP | 2297 ...
Blog Entry by khelms | 25 Aug 2014 | 0 comments
A Quick Fix As suggested by the title I recently had a problem with MS revoking updates. It seems simple enough, but even though those updates are marked as disabled in the Altiris ...
Blog Entry by dpatterson3485 | 21 Aug 2014 | 0 comments
Dear Symantec, One of the increasing issues that I have, now that Symantec has made Service Desk 7.5 upgradable, is merging any changes to an existing Servicedesk Workflow into the new Workflows that are provided with the upgraded version. For ...
Idea by QuietLeni | 18 Aug 2014 | 0 comments
I need a solution Hi, I changed the name of the group "Support" on "Support_old" and when I try to login on ProcessManager error "Server Error in ...
This issue has been solved
Forum Discussion by Olga Kachalova | 15 Aug 2014 | 2 comments
You can easily turn text links: into into image links: by inserting the <img src> tag information into the List Select component, as follows: If you want to insert a custom image, you can use a full URL, but ...
Article by africo | 14 Aug 2014 | 1 comment
I need a solution Has anyone had issues after classifying an EM ticket successfully the IM equivalent stays in awaiting response status? This occured after upgrading to the newest ...
This issue has been solved
Forum Discussion by thawk | 13 Aug 2014 | 5 comments
The Project has been designed to address a business requirement of a client who has a valid use case to modify the resolution date time and text when ticket is either resolved or closed.  The Project checks the following things before it allow ...
Article by SandeepShrivastava | 12 Aug 2014 | 0 comments
I need a solution Is there any way to limit an end user that is using the "Basic" Incident Management page to view their IM ticket to have visibility to only some items in the ...
Forum Discussion by matzebru | 11 Aug 2014 | 8 comments
I need a solution All, Here is the scenario:  Two Domains (A & B) Domain A is where all of the Symantec Products are managed and housed (ServiceDesk, SMP, & such) ...
This issue has been solved
Forum Discussion by phoward74 | 07 Aug 2014 | 2 comments