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Hello all,
How is possible to assign a ticket using Advanced Incident form to an individual technicain/engineer, not to a service queue in service desk 7.5. I ...
This issue has been solved
Implementing SSL is a great way to secure the communication between clients and servers. The encryption implemented protects the corporate data exchanged between the clients and the protected servers.
Servicedesk supports using SSL, and it is best ...
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Having an issue where the lease isn't being broken by the technician closing the Process View Page after assigning or reassigning a ticket. The only way it seems ...
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Is it possible to change the view that Searched tickets open up in? I have set the default view in the Process Settings if you open a ticket from the "My Open ...
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HI Gurus,
I need to "sync" the servicedesk Users not using AD but perhaps a external database table. How can i do it?
Can I assign those created ...
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Hi,
In the out-of-box report, My Open Tickets, you get an option to click on a link to alter the result count under Report Settings. How do you set that on new ...
This issue has been solved
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I am trying to build a report, in report designer or SQL, to track how long a ticket stays in a queue....I.E. Group Handle Time report. However I cannot find any ...
Currently, if a CAB Vote is initiated there is no way to abort the vote and start a new one. The change would need to be canceled and a new change ticket created.
The suggested improvement would be to add a task to reset the CAB voting and ...
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Hi,
I'm going to customize messages defined in strings included in theSD 7.5 project (SD.IncidentManagementSimple.EndUserRequest). I do my customizations, ...
I need a solution
Hi All,
I'm looking at maybe starting to use Servicedesk Knowledgebase. I would really like to hear from anyone what their thoughts are on it. Pro/cons, tips ...