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I need a solution Dear Team, I need your suggestions on configuring ServiceDesk workflows as per attached process requirements, can somebody please help me in customizing workflows ...
Forum Discussion by jb4tech | 24 Jun 2015 | 1 comment
I need a solution I'm trying to send a change request to workflow using the rules in 7.5 SP1 and I'm getting a 'failed to verify SessionID' when this runs. The ...
Forum Discussion by smassie | 18 Jun 2015 | 1 comment
I need a solution So I've created a workflow and published it.  The link works fine and has been tested by different groups in our company.  I am now trying to create a new folder ...
Forum Discussion by phoward74 | 18 Jun 2015 | 1 comment
I need a solution I am having the issue of users not being able to view the attachments. This only happens to users when they are assigned subtasks. What permissions lets users view and ...
Forum Discussion by rrmarlatt | 17 Jun 2015 | 4 comments
I need a solution Service Desk 7.5 What ruleset is used for email notifications for subtask? I have emails for assigned to group and to user. But when a subtask is assigned to a ...
This issue has been solved
Forum Discussion by rrmarlatt | 11 Jun 2015 | 2 comments
  In this article I will show you how to use Javascript in the   Forms (Web) Project Type to pass values from a Listbox to a Textarea.   This is similar to how the Email Templates work in ServiceDesk.   Add a Form Builder component ...
Article by AlexHedley | 10 Jun 2015 | 0 comments
I do not need a solution (just sharing information) ServiceDesk 7.6 feature highlights include: Active Directory Forest Support and Improved Synchronization Speeds. Global ...
Forum Discussion by Triinu Gross | 10 Jun 2015 | 0 comments
I need a solution I posted this issue back a couple of months ago with no resolution. When trying to resolve a ticket our users get an appliation error. When troubleshooting the issue I ...
Forum Discussion by rrmarlatt | 10 Jun 2015 | 1 comment
Technical Webinar Online Tue, 16 June, 2015 - 1:00 - 2:00 EDT NetX Connect - Remote ...
Event by NetX | 05 Jun 2015 | 4 comments
I need a solution Hi, I have a problem with incoming e-mail creates incidents without a contact and gets stuck with status Awaiting Response. This happens with newly created ...
Forum Discussion by Callander | 02 Jun 2015 | 1 comment