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ServiceDesk

Results for ServiceDesk

Please add a function in ServiceDesk that allows the system to figure out which code it has a problem with and sanatize it.  Most of our end-users have no idea what this error refers to.  Most users copy/paste some form of text into the ticket ...
Idea by Justin Dybedahl | 03 Nov 2014 | 5 comments
I need a solution I have followed Jason's video's on how to create a custom service request in workflow. The service request is successfully created, when viewed it will ...
This issue has been solved
Forum Discussion by RufusS | 31 Oct 2014 | 1 comment
I need a solution Does any one know how to add a field to the technician resolve form? I can't seem to find anything in the work flow manager. I'm Using Service Desk 7.5 ...
This issue has been solved
Forum Discussion by RufusS | 30 Oct 2014 | 2 comments
I need a solution If you click on the actual task name in the Process History section, it brings up a form with most of the links that show up under the Tasks and Actions section - ...
This issue has been solved
Forum Discussion by mclpgfh | 28 Oct 2014 | 13 comments
Novacoast Webinar Wed, 05 November, 2014 - 2:00 - 3:00 EST          Join us and learn how ...
Event by ryanschoenherr | 27 Oct 2014 | 1 comment
I need a solution Hi, I have a customer the operated in 8 different countries in 6 different time zones, each site has it's own IT and will be responsible to resolve incidents ...
Forum Discussion by RufusS | 27 Oct 2014 | 0 comments
Novacoast TESS Workflow training Sun, 22 February, 2015 - 8:00 EST - Sun, 01 March, 2015 - 9:00 EST ...
Event by ryanschoenherr | 24 Oct 2014 | 0 comments
Symantec: Wood st, London UK Wed, 26 November, 2014 - 9:30 - 17:30 GMT In partnership with Symantec, ...
Event by Richard_Combes | 23 Oct 2014 | 8 comments
What is Endpoint Management ? The Symantec Endpoint Management software family of products powered by Altiris technology can help you drive down IT costs, improve efficiencies with comprehensive configuration management, take control and ...
Article by GSO Customer Tr... | 22 Oct 2014 | 0 comments
This silent video shows the steps to add a basic URL POST SMS function to the Symantec Service Desk AD Password reset workflow. ...
Video by RufusS | 21 Oct 2014 | 0 comments