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ServiceDesk

Results for ServiceDesk

I need a solution Running into a host of problems trying to get ServiceDesk 7.5 up and running.   1) When an incident is resolved and the end user goes to process manager, they ...
Forum Discussion by Paul M Fannin | 06 Oct 2014 | 5 comments
Novacoast Webinar Tue, 14 October, 2014 - 2:00 - 3:00 EDT RSVP Today ...
Event by ryanschoenherr | 02 Oct 2014 | 1 comment
I need a solution Hi, I would like to add some text on the title page so that the users know what system they are logging in to. Can this be done?     ...
This issue has been solved
Forum Discussion by steveskw | 02 Oct 2014 | 3 comments
I need a solution Hi All,   Does anyone kno wwhere i can find instrcutions on how to alter the Customer Satisfaction survey form in 7.5. I have looked but can only find ...
This issue has been solved
Forum Discussion by ABrain | 01 Oct 2014 | 4 comments
I need a solution I need help on a custom workflow that I am working on that routes and classify email incidents based on email subject to queues, email subject to classification, and ...
Forum Discussion by WDRAIN1 | 29 Sep 2014 | 1 comment
I need a solution Good morning everyone. We currently use the Routing Table:Classification found under Manage Data Mapping, to assign tickets to queues.  Using the Key1 value, here ...
Forum Discussion by resendesw | 29 Sep 2014 | 1 comment
Novacoast Webinar Tue, 30 September, 2014 - 12:00 - 13:00 EDT RSVP Today ...
Event by ryanschoenherr | 29 Sep 2014 | 3 comments
I need a solution Is there a way in a workflow for one to pull the last comment (or comments in general) on a ServiceDesk incident? 1 ...
This issue has been solved
Forum Discussion by Justin Dybedahl | 24 Sep 2014 | 2 comments
This video shows how one can import users assigned City in AD to asset managment using the connector solution. once the locations are imported and assigned to the users, service desk ...
Video by RufusS | 23 Sep 2014 | 0 comments
I need a solution I have several users who are unable to use the "Click here to classify" menu under Safari 7.1 on Mac OS 10.9.5. They are also seeing the time worked boxes ...
Forum Discussion by michael.george | 18 Sep 2014 | 4 comments