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ServiceDesk

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I need a solution All, I need the Report Incident graphic and link on the Home Page of our Service Desk portal.  I already have the Service Catalog there, with only the It Services ...
This issue has been solved
Forum Discussion by phoward74 | 09 Jan 2015 | 8 comments
I need a solution Our sync profile is configured to synchronize users as well as groups between AD and ServiceDesk.  When the sync profile runs, users who have been deleted from AD ...
Forum Discussion by mclpgfh | 06 Jan 2015 | 5 comments
I need a solution I need clarification on OS Support for Server 2012r2for Service Desk.  According to the (ITMS_Platform_Support_Matrix_06_Nov_2014) PDF and the ...
This issue has been solved
Forum Discussion by lotsill | 05 Jan 2015 | 2 comments
I would like to see a condition for "if commenter is owner".  I want to send email notification to the ticket owner if a comment is added, but not if the owner is the one adding the comment. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by mclpgfh | 30 Dec 2014 | 0 comments
I need a solution So we want to have another url as our servicedesk portal page.  We have setup DNS so the servername.domain.com and newurl.domain.com point to the same ip.  We want the ...
This issue has been solved
Forum Discussion by phoward74 | 30 Dec 2014 | 4 comments
I need a solution Hello everyone, I'm trying to redo some graphic reports from SD 7.1 on SD 7.5. However, can't seem to find this field in 7.5: This option is ...
This issue has been solved
Forum Discussion by haroldvm89 | 29 Dec 2014 | 2 comments
I need a solution We have added some pages in our Pages List (Admin>Portal>Manage Pages), however, the order in which they appear in the browser varies for some users.  ...
Forum Discussion by mclpgfh | 23 Dec 2014 | 6 comments
Dear Symnatec: Good Day Pls. refer to Case 07761435: logged for Title: Groups of Active Directory not sync by Option "Run update/Reset sync Profile" in SD tool. Regards Kashif Ali kashif.ali@albaraka.bh Hi ...
Idea by alBaraka Bank | 20 Dec 2014 | 1 comment
I need a solution We have email monitoring setup and it automatically creates tickets from a traditional email with a subject and body.  We have a phone system that when the support ...
Forum Discussion by phoward74 | 18 Dec 2014 | 1 comment
I do not need a solution (just sharing information) Symantec have provided a SQL script to allow the migration of Closed tickets between 7.1.X and 7.5.x servicedesks.  This is in the ...
Forum Discussion by Alistair Crawshaw | 17 Dec 2014 | 0 comments