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I need a solution Hello Are there any videos on how to configure the Service Desk 7.5 platform? Thank you in advance 1 ...
This issue has been solved
Forum Discussion by efyuze | 20 May 2015 | 2 comments
Code (Script) Component Sql Connection String Extractor Configure a Code (Script) Component as such: // Using namespace (one per ...
Blog Entry by bcason | 15 May 2015 | 0 comments
Hello, There was a compatibility issue with Google Chrome browser to display Symantec Service Desk report version 7.1. The reports are not displayed completely because the option to expand when grouped is not possible. Problem display: ...
Blog Entry by André Florencio | 13 May 2015 | 0 comments
I need a solution We have a customized form we use for reassigning subtasks. We are having issues with someone typing in the name of the user/group to reassign, then hitting enter; ...
This issue has been solved
Forum Discussion by StevenB. | 11 May 2015 | 3 comments
I need a solution Hi I have a number of Incident tickets that have been created via the email processing, but which are  stuck with no status and 0% completed status and no work ...
Forum Discussion by smassie | 11 May 2015 | 1 comment
I need a solution Hello, We have a situation when going to the ServiceDesk login page, a few users are being redirected to a Moble link. Is there a setting in IE or Chrome that ...
Forum Discussion by WK01 | 07 May 2015 | 1 comment
In this Article I will explain how to use the REST Generator within Workflow . This builds upon a past article but shows using Parameters to make the component more flexible. Follow up articles Using the REST Generator (Headers) ...
Article by AlexHedley | 06 May 2015 | 0 comments
After the upgrade from ServiceDesk 7.1 to new version ServiceDesk 7.5 some Workflows that were able to modify now are restricted any change in version ServiceDesk 7.5. Following is the list of Workflows that are available for editing: ...
Blog Entry by André Florencio | 06 May 2015 | 0 comments
Creation of the exams for the solutions below Symantec ServiceDesk Workflow Solution Best Regards, André Florencio andre.florencio@wtrservices.com.br (Endpoint Management, 6.x, 7.0, 7.1, 7.5, 7.5, 7.6, 7.6, ...
Idea by André Florencio | 05 May 2015 | 0 comments
I need a solution Hi All, Wondering if anyone had a custom report that provides the following: -Cases open this month -Cases closed this month -Cases that missed SLAs ...
Forum Discussion by KSchmeck | 05 May 2015 | 4 comments