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I need a solution When sending notifications to End users and Support staff ServiceDesk inserts the users e-mail addres rather than First Name + Surname of Display Name. For example ...
Forum Discussion by Dan B | 16 Mar 2014 | 1 comment
I need a solution Hello All, Not sure if this a possibility, however, I have been asked to provide access (read only) to the APIs and its documentation of ServiceDesk 7.5 which our ...
This issue has been solved
Forum Discussion by snm1502 | 17 Mar 2014 | 4 comments
I need a solution Hello all, Is there a document that lists the api's and web services related to service desk? 1 ...
This issue has been solved
Forum Discussion by SK | 17 Mar 2014 | 7 comments
I need a solution Hello, In our environment, users clear 2 step authentication when they attempt access to ServiceDesk Console using servicedesk.xxxxx.com is visited.: Step 1: ...
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Forum Discussion by snm1502 | 03 Apr 2014 | 9 comments
I need a solution I'm working on a workflow that will be available as a Process Type Action for Incident Management. I'd like to include a button to resolve the incident ...
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Forum Discussion by Lark | 16 Mar 2014 | 2 comments
Summary This project is intended to be used as a Process Action from within a Service Desk Process View. The core functionality is provided by the 'Track All Assignments' SQL Integration component. The SQL Query is a collection of ...
Article by bcason | 13 Mar 2014 | 0 comments
The intent of this project is to Search, Select and Purge Report Processes along with their associated references.   The Project is built on ServiceDesk 7.5 SP1 and is dependent on the associated Database Schema. The Project includes a ...
Article by bcason | 13 Mar 2014 | 0 comments
I need a solution When we copy and paste an email into the desription or comments of an incident we get the following error. "A potentially dangerous Request.Form value was ...
This issue has been solved
Forum Discussion by jheft | 17 Mar 2014 | 4 comments
I need a solution Am wondering how one can call servicedesk reports for use in an intranet web site? I have tried a number of methods but can't get just the repoort on its own.  ...
Forum Discussion by smassie | 12 Mar 2014 | 2 comments
I need a solution Hi,   I am facing issues in receiving the email notification once the incident has been created or problem has been generated,etc. I have created email ...
Forum Discussion by ronak8590 | 12 Mar 2014 | 1 comment