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I need a solution All, Here is the scenario:  Two Domains (A & B) Domain A is where all of the Symantec Products are managed and housed (ServiceDesk, SMP, & such) ...
This issue has been solved
Forum Discussion by phoward74 | 07 Aug 2014 | 2 comments
I need a solution I want to rename an Incident Type in ServiceDesk, but since you cannot rename it, I would have to add a new one and delete the old one.  Can I directly update the ...
Forum Discussion by mclpgfh | 05 Aug 2014 | 1 comment
I need a solution Hello I am currently on ServiceDesk 7.5 MP1 and I am wondering if it's possible to setup an automation rule to email the assignee of a subtask when the ...
This issue has been solved
Forum Discussion by Aaron@TH | 30 Jul 2014 | 1 comment
I need a solution We are having an issue with Active Directory users logging onto SOME PC's .  From certain PC's, logon attempts result in the error "Invalid ...
Forum Discussion by CathyPC | 30 Jul 2014 | 2 comments
I need a solution Hi Team I need to build a report completed by assigned subtasks tail but can not find how. I would appreciate some guidance from you I'm not exactly ...
Forum Discussion by nmatosg | 29 Jul 2014 | 3 comments
I do not need a solution (just sharing information) I tested the Add Comment function in 7.5 sp1 and realized it doesn’t work the same way as in 7.1.x. After reading this article I ...
Forum Discussion by Callander | 23 Jul 2014 | 1 comment
I need a solution Hi, I have trouble with error messages for a Data Event. I have created a ruleset for a Data Event. The Data Event is suppose to change a custom created data field ...
Forum Discussion by Callander | 23 Jul 2014 | 4 comments
I need a solution Hello, I am brand new to Service Desk.  I was wondering if there are other organizations out there that have need to assign multiple individuals to an incident, ...
Forum Discussion by mclpgfh | 21 Jul 2014 | 2 comments
I need a solution Scenario: We have incidents that are automatically generated from incoming e-mail alerts. We might see 100 incidents in one day that all map in to the same problem ...
This issue has been solved
Forum Discussion by INT_RND | 18 Jul 2014 | 2 comments
I need a solution Has anybody successfully update the SD workflow to correct Incident(s) with missing assignments aka Orphaned Tickets. I know there are solutions in the connect ...
Forum Discussion by WDRAIN1 | 16 Jul 2014 | 5 comments