Video Screencast Help

ServiceDesk

Results for ServiceDesk

I need a solution We have a custom workflow that creates an incident with a description that contains HTML.  When we try to resolve the incident, we get an Application Error.  We have ...
Forum Discussion by mclpgfh | 14 Jan 2015 | 11 comments
I need a solution Hello, We are running SD 7.1 SP1 and recently we have problems with one user account. At first glance everything seems OK with this account (as seen in admin - ...
This issue has been solved
Forum Discussion by Koen van Carglass | 14 Jan 2015 | 2 comments
I need a solution Below is an example of a customers email template from the excellent Helpdesk 6 product As you can see it is sent to advise end users that an incident has ...
This issue has been solved
Forum Discussion by smassie | 13 Jan 2015 | 3 comments
I need a solution I have a custom workflow based off the Service Request template and it's working well. One question I have is, is it possible to customize the document ...
Forum Discussion by MPowers | 12 Jan 2015 | 9 comments
I need a solution All, I need the Report Incident graphic and link on the Home Page of our Service Desk portal.  I already have the Service Catalog there, with only the It Services ...
This issue has been solved
Forum Discussion by phoward74 | 09 Jan 2015 | 8 comments
I need a solution Our sync profile is configured to synchronize users as well as groups between AD and ServiceDesk.  When the sync profile runs, users who have been deleted from AD ...
Forum Discussion by mclpgfh | 06 Jan 2015 | 5 comments
I need a solution I need clarification on OS Support for Server 2012r2for Service Desk.  According to the (ITMS_Platform_Support_Matrix_06_Nov_2014) PDF and the ...
This issue has been solved
Forum Discussion by lotsill | 05 Jan 2015 | 2 comments
I would like to see a condition for "if commenter is owner".  I want to send email notification to the ticket owner if a comment is added, but not if the owner is the one adding the comment. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by mclpgfh | 30 Dec 2014 | 0 comments
I need a solution So we want to have another url as our servicedesk portal page.  We have setup DNS so the servername.domain.com and newurl.domain.com point to the same ip.  We want the ...
This issue has been solved
Forum Discussion by phoward74 | 30 Dec 2014 | 4 comments
I need a solution Hello everyone, I'm trying to redo some graphic reports from SD 7.1 on SD 7.5. However, can't seem to find this field in 7.5: This option is ...
This issue has been solved
Forum Discussion by haroldvm89 | 29 Dec 2014 | 2 comments