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I need a solution Dear All, I needed to create a new report via "Sql Query with Parameters" like the "Incidents by Queue" report and using the same SQL and it ...
This issue has been solved
Forum Discussion by QuietLeni | 08 May 2014 | 6 comments
I need a solution Hi there I need to build a worflow for use it in ruleset "Set Incident to Workflow" wich his purpose have to be: 1- Clear the existing assigned queue ...
Forum Discussion by nmatosg | 07 May 2014 | 4 comments
I need a solution Hi all. I need to remove all references to the KB in the simple end user request form in ServiceDesk 7.5 SP1. I understand that I need to modify this project and I ...
This issue has been solved
Forum Discussion by Patrik Rowinski | 07 May 2014 | 2 comments
I need a solution Hi Community I have a Question.... Under proccess automatization i´ve created some rules to auto assign the tickets after edited, but the only action available ...
Forum Discussion by nmatosg | 06 May 2014 | 3 comments
The knowledge base capabilities that Workflow adds to Servicedesk are reasonably extensive.  In addition to a Bulletin Board Service, FAQ and WIKI capabilities, the functionality to add, approve, and rate articles that are added or moderated is helpful ...
Article by BRING | 06 May 2014 | 0 comments
I need a solution Dear All, We have a problem in ServiceDesk 7.5 SP1 where our Helpdesk users are setting the category of the Incidents to weird settings and we never know whether ...
Forum Discussion by QuietLeni | 06 May 2014 | 2 comments
I need a solution Dear All, We have three Service Desk 7.5 groups - Frontline, Level 2 and Level 3 and we get lots of trouble where Frontline users keep assigning Incidents to ...
Forum Discussion by QuietLeni | 06 May 2014 | 5 comments
I need a solution Hello Is possible send an email when the user add a coment as this picture. where I can modify that configuration? ...
This issue has been solved
Forum Discussion by mariomendez83 | 02 May 2014 | 1 comment
I need a solution We were on 7.1 and recently upgraded to 7.5.  We were not using 7.1 for ServiceDesk and I have recently been tasked to set up 7.5 for our environment.  I have read the ...
This issue has been solved
Forum Discussion by phoward74 | 01 May 2014 | 1 comment
I need a solution Hi! When I try to open an attachment from ticket appears an error "Error loading document version". Group "Support". When I try to open an ...
Forum Discussion by Olga Kachalova | 29 Apr 2014 | 6 comments