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I need a solution We really like the Manage Incidents tab in SD 7.5, its a lot better than search on 7.1 as I've said before on the forums. What I wonder is if there's a way ...
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Forum Discussion by jpellet2 | 23 Feb 2015 | 3 comments
This project simplifies Workflow/ServiceDesk log file analysis per a given TimeSpan.   The Range Slider motif used in this project was plagiarized from: http://atmaworkflow.com/2014/11/26/input-range-sliders/#more-630 Features: ...
Article by bcason | 18 Feb 2015 | 1 comment
I need a solution Every now and then a task is created but no group or person is assigned to this task. This task will not appear in anyone's tasklist so I want to track these. ...
This issue has been solved
Forum Discussion by Koen van Carglass | 10 Feb 2015 | 4 comments
I need a solution I am trying to edit one of the proyects in workflow but its giving me this error. any ideas how to fix this? I am a noob with service desk. :p ...
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Forum Discussion by GSM2588 | 09 Feb 2015 | 5 comments
I need a solution I've been trying to work out where and how the history for tickets in Service Desk is held. This is because I want to be quickly and easily determine at any point ...
Forum Discussion by smassie | 04 Feb 2015 | 3 comments
I need a solution I have an odd issue with SD 7.5. If you use the advanced incident submission form (technician) to create an incident and you select resolve it goes through to the ...
Forum Discussion by smassie | 04 Feb 2015 | 3 comments
I need a solution Hi! How to create report showing all ticket resolved by specific technical support user from specific time (for example last month)? ...
This issue has been solved
Forum Discussion by mm_pl | 01 Feb 2015 | 1 comment
I need a solution Hi! Can someone explain me how to delete ALL tickets in SerivceDesk? I`ve found this topic: https://www-secure.symantec.com/connect/forums/sql... ...
This issue has been solved
Forum Discussion by mm_pl | 01 Feb 2015 | 1 comment
This article sits in its original format (along with many others) at http://atmaworkflow.com/2014/10/24/primer-applying-custom-css-to-workflow-forms/ .  This should amount to a good starting point for using custom CSS code to style your Workflow ...
Article by africo | 30 Jan 2015 | 0 comments
Below is an example on how to create a report to show which incident tickets had survey sent. Choose a relevant report category where to place the report and click the plus icon to Add Standard Report. Click on Select Data Source, keep ...
Article by JZeppelina | 30 Jan 2015 | 0 comments