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I need a solution Need a way for the end user to close out their ticket if they solve the problem before the ServiceDesk person contacts them.  I'm sure this is a permissions ...
This issue has been solved
Forum Discussion by phoward74 | 11 Mar 2015 | 3 comments
In this Article I will explain how to use the REST Generator within Workflow 7.6. Follow up articles Using the REST Generator (GET) in Workflow 7.6 with Mobility Suite Using the REST Generator (Headers) in Workflow 7.6 with ...
Article by AlexHedley | 06 Mar 2015 | 4 comments
Real-time Dashboards, reporting and alerting Struggling with monitoring and reporting?  Tired of building reports daily?......  Build robust dashboards that provide POWERFUL ...
Blog Entry by ryanschoenherr | 05 Mar 2015 | 0 comments
I need a solution Trying to install the Bulk Closure tool. I get an error when I debug prior to publishing: Project has validation breaks, please correct mapping from ...
Forum Discussion by Paul M Fannin | 27 Feb 2015 | 1 comment
Problem:  The body text of an Incident ticket does not format.  As a result, the text is difficult to read and comprehend. Suggested Solution:  Insert a WYSIWYG, like the one I am typing with presently. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by Soapman | 25 Feb 2015 | 0 comments
I need a solution We really like the Manage Incidents tab in SD 7.5, its a lot better than search on 7.1 as I've said before on the forums. What I wonder is if there's a way ...
This issue has been solved
Forum Discussion by jpellet2 | 23 Feb 2015 | 3 comments
This project simplifies Workflow/ServiceDesk log file analysis per a given TimeSpan.   The Range Slider motif used in this project was plagiarized from: http://atmaworkflow.com/2014/11/26/input-range-sliders/#more-630 Features: ...
Article by bcason | 18 Feb 2015 | 1 comment
I need a solution Every now and then a task is created but no group or person is assigned to this task. This task will not appear in anyone's tasklist so I want to track these. ...
This issue has been solved
Forum Discussion by Koen van Carglass | 10 Feb 2015 | 4 comments
I need a solution I am trying to edit one of the proyects in workflow but its giving me this error. any ideas how to fix this? I am a noob with service desk. :p ...
This issue has been solved
Forum Discussion by GSM2588 | 09 Feb 2015 | 5 comments
I need a solution I've been trying to work out where and how the history for tickets in Service Desk is held. This is because I want to be quickly and easily determine at any point ...
Forum Discussion by smassie | 04 Feb 2015 | 3 comments