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Bulletin board feature is good, but as there is some day-to-day operations which are in calendar it would be cool idea to gave option to calendar entry creation to show it in Bulletin board also. Bulletin board is more flashy for important events. ...
Idea by Archie100 | 27 May 2014 | 0 comments
Current calendar needs copy calendar entry to different day or time functionality. (Endpoint Management, 7.5, ServiceDesk, Features) () Current calendar needs copy calendar entry to different day or time functionality. ...
Idea by Archie100 | 27 May 2014 | 0 comments
I need a solution I have read many posts for the older versions of ServiceDesk and Helpdesk, and they say to modify the web.config by adding the following: Locate the following ...
Forum Discussion by jheft | 20 May 2014 | 2 comments
I've been trying to wrestle with ServiceDesk components for a long time and while I can usually figure them out, there is no real documentation on most of them, especially the ones new to 7.5. There also appears to be no documentation on which ...
Idea by jpellet2 | 20 May 2014 | 0 comments
I need a solution We have been running ServiceDesk 7.5 since last August. Ever since an upgrade to SP1, the way ownership of a ticket is handled has changed. It used to be that if ...
Forum Discussion by bleggett | 20 May 2014 | 4 comments
I need a solution Hi, Tried changing the ProcessID prefix in Project properties which is there in the file attachments but still generating the incident mangement ticket with ...
Forum Discussion by sreedhar.mella@... | 20 May 2014 | 5 comments
I need a solution This is the second part of a two-part question. I broke them apart to help people feel they can answer one piece and not the other.   What I am looking to do ...
This issue has been solved
Forum Discussion by jpellet2 | 19 May 2014 | 4 comments
I need a solution This is the first part of a two-part question. I broke them apart to help people feel they can answer one piece and not the other. What I am looking to do is to ...
This issue has been solved
Forum Discussion by jpellet2 | 19 May 2014 | 9 comments
I need a solution Hello again, in our System we have many Tickets from Tests. I want to remove them from the system. I have found an HowTo for the 7.1 Version.   Is ...
This issue has been solved
Forum Discussion by breitenborns | 19 May 2014 | 7 comments
Give the ServiceDesk user who clicks the Send Email process type action the ability to select the Affected User, Assigned Group or the owner/assigned user without having to do a search for the user with the PICK button.  (Endpoint Management, 7.5, ...
Idea by jbrown | 14 May 2014 | 0 comments