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ServiceDesk

Results for ServiceDesk

I need a solution We need to monitor multiple mailboxes with ServiceDesk 7.5 SP1, and direct the created Incident Tickets to the proper queues. I followed the instructions in the two ...
This issue has been solved
Forum Discussion by jmillner | 03 Mar 2016 | 1 comment
ServiceDesk currently (7.6) allows for custom routing tables to be used with process automation rules. The most notable example out of the box is the location routing table. It can be used to route an incident to a specific queue based on the location ...
Idea by michael.george | 01 Mar 2016 | 0 comments
In this Article I'm going to explain a way of getting the Classifications from the Process Manager db for use within your Workflows. In an Incdient in ServiceDesk you can set classification. These are created and administered at Admin | ...
Article by AlexHedley | 29 Feb 2016 | 0 comments
Live Webcast Wed, 23 March, 2016 (All day) The release of Symantec IT Management Suite 8.0 is rapidly ...
Event by ohzone - Cheryl... | 26 Feb 2016 | 0 comments
I need a solution By default, when a user connects to the Service Desk portal and submits a request,only "Urgency" and "Impact" may be selected. A technician can ...
This issue has been solved
Forum Discussion by jmillner | 24 Feb 2016 | 3 comments
I need a solution Hi All, I am in a situation in which All the users Imported into Servicedesk and AD Authentication is ON Problem here is AD Uers ID in Servicedesk is imported ...
Forum Discussion by Waqar_Shah | 18 Feb 2016 | 0 comments
I need a solution Hi, I am teting ServiceDesk 7.6 for my environment I have created Tickets which assigned to Defaault Service Queue and this Queue has Technicians Now service ...
This issue has been solved
Forum Discussion by Waqar_Shah | 11 Feb 2016 | 2 comments
I need a solution Hi, I would like to know whether Service desk Altris & Asset Management Solution does below task, you can answer in Yes Or No.. 1: Create unlimited ...
This issue has been solved
Forum Discussion by _Shk. | 11 Feb 2016 | 4 comments
I need a solution Hi, I am observing in Service Manager MyTask list there are some EM***** tasks are there which I cannot clasify when I try to classify it gives error I have seen ...
Forum Discussion by Waqar_Shah | 09 Feb 2016 | 0 comments
I need a solution I am looking for the ability to search for incidents not just on their title, description, process number but every field in the database e.g. Assigned queue, Status, ...
Forum Discussion by hmassie | 08 Feb 2016 | 1 comment