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I need a solution Hi there I need to build a worflow for use it in ruleset "Set Incident to Workflow" wich his purpose have to be: 1- Clear the existing assigned queue ...
Forum Discussion by nmatosg | 07 May 2014 | 4 comments
I need a solution Hi all. I need to remove all references to the KB in the simple end user request form in ServiceDesk 7.5 SP1. I understand that I need to modify this project and I ...
This issue has been solved
Forum Discussion by Patrik Rowinski | 07 May 2014 | 2 comments
I need a solution Hi Community I have a Question.... Under proccess automatization i´ve created some rules to auto assign the tickets after edited, but the only action available ...
Forum Discussion by nmatosg | 06 May 2014 | 3 comments
The knowledge base capabilities that Workflow adds to Servicedesk are reasonably extensive.  In addition to a Bulletin Board Service, FAQ and WIKI capabilities, the functionality to add, approve, and rate articles that are added or moderated is helpful ...
Article by BRING | 06 May 2014 | 0 comments
I need a solution Dear All, We have a problem in ServiceDesk 7.5 SP1 where our Helpdesk users are setting the category of the Incidents to weird settings and we never know whether ...
Forum Discussion by QuietLeni | 06 May 2014 | 3 comments
I need a solution Dear All, We have three Service Desk 7.5 groups - Frontline, Level 2 and Level 3 and we get lots of trouble where Frontline users keep assigning Incidents to ...
Forum Discussion by QuietLeni | 06 May 2014 | 5 comments
I need a solution Hello Is possible send an email when the user add a coment as this picture. where I can modify that configuration? ...
This issue has been solved
Forum Discussion by mariomendez83 | 02 May 2014 | 1 comment
I need a solution We were on 7.1 and recently upgraded to 7.5.  We were not using 7.1 for ServiceDesk and I have recently been tasked to set up 7.5 for our environment.  I have read the ...
This issue has been solved
Forum Discussion by phoward74 | 01 May 2014 | 1 comment
I need a solution Hi! When I try to open an attachment from ticket appears an error "Error loading document version". Group "Support". When I try to open an ...
Forum Discussion by Olga Kachalova | 29 Apr 2014 | 6 comments
One of the biggest pain points of ServiceDesk is the amount of time it takes to query NS for the user location and department.  Why not populate this information in the user data within ServiceDesk itself and query NS while the ticket is being generated ...
Idea by Justin Dybedahl | 22 Apr 2014 | 2 comments