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I need a solution Is there a way to set a standard template to populate an email address during an Active Directory sync where the field is left blank. For example, a network account is ...
This issue has been solved
Forum Discussion by StevenB. | 26 Feb 2014 | 3 comments
I need a solution I am trying to setup the Workflow server for ServiceDesk. After the installation of the work flow server and run the System Diagnostics check (before installing ...
Forum Discussion by Brian Dillehay | 26 Feb 2014 | 1 comment
I need a solution Hi, Error when I opening the project SD.Email.InboundManagement.   1 ...
This issue has been solved
Forum Discussion by Olga Kachalova | 28 Feb 2014 | 4 comments
I need a solution Hi, all In the current version do not save permissions in groups. After saving permissions changes nothing. I use IE ver.11.   ...
This issue has been solved
Forum Discussion by Olga Kachalova | 03 Mar 2014 | 2 comments
I need a solution Hi, all I use Service Desk 7.5 MP1. When I try to publish the project it throws this error (error & log in attach). "hexadecimal value 0x1E, is an ...
Forum Discussion by Olga Kachalova | 24 Feb 2014 | 3 comments
I need a solution I'm trying to figure where the global ReportProcessID value (not variable) originates, in an attempt to understand how the values from the "Reporting" ...
This issue has been solved
Forum Discussion by africo | 22 Apr 2014 | 2 comments
I need a solution I am trying to create a report in ServiceDesk 7.5 that displays all of the incidents we have on Hold and displays the date that they will be coming off hold. I cannot ...
This issue has been solved
Forum Discussion by jheft | 19 Feb 2014 | 2 comments
I need a solution Hello, I require some assistance logging into the ServiceDesk Process Manager web page. When I try logging in I get the following message, "Invalid ...
This issue has been solved
Forum Discussion by InsentraCameronM | 18 Feb 2014 | 3 comments
I consider it normal that you can print a ticket in a way that it can be used. Now, if the incident details extend the box they are not fully printed. I know that it is possible to create a workflow for this, but that should not be necessary, you should ...
Idea by Koen van Carglass | 18 Feb 2014 | 1 comment
I need a solution Does the system provide the the function to attach a closed CMR to an incident? CMR?  Are you referring to a CMR?  Are you referring to a Change Management ...
Forum Discussion by Soapman | 14 Feb 2014 | 1 comment