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ServiceDesk

Results for ServiceDesk

I need a solution I have found what I believe to be another bug or quirk in ServiceDesk. We have finalized a complete migration to 7.5 and everything has been working OK. With the ...
This issue has been solved
Forum Discussion by jpellet2 | 14 Feb 2014 | 2 comments
Please implement sorting of the Assignments dropdown on the Technician Feeder for 7.5 SP1+.   I have no problem adding the simple sort collection component to the feeder but I would think that this should come by default out of the box.   I've ...
Idea by Justin Dybedahl | 13 Feb 2014 | 2 comments
We are currently implementing Servicedesk 7.5 SP1 and there is no way to email a link to the Customer Survey if the tickets is selected as part of the randomizaion rule.  It is quite unrealistic to expect end users to go into the ProcessManager console, ...
Idea by wynn | 13 Feb 2014 | 0 comments
We are currently implementing a ServiceDesk 7.5 SP1 and tried to follow the portion of the Implementation Guide titled " Sending an email To Task Assignees " in order to get the Review Resolution task emailed to the end user so they could ...
Idea by wynn | 13 Feb 2014 | 0 comments
I need a solution I'd like to add my own custom task to an existing CM process.  Is this possible through a custom workflow? For example, when a submitted Change ticket is in ...
Forum Discussion by Lark | 11 Feb 2014 | 3 comments
I need a solution Hello, How do we get the internal service catalogue report (classifications / hierarchy data service with respective codes) in SD 7.5 environment? I am ...
This issue has been solved
Forum Discussion by snm1502 | 10 Feb 2014 | 1 comment
It is simple to display a warning clicking a button.  For example enable 'Ask Confirmation' in the fuctionality tab for the button 'Close'.   Does anyone know how to apply the same warning for using clicking the ...
Idea by Dan B | 06 Feb 2014 | 0 comments
I need a solution Is the Active Directory sync supposed to push down the updates to the Process Manager users? For example, if we disable the user in AD is it supposed to disable the ...
This issue has been solved
Forum Discussion by Aryanos | 05 Feb 2014 | 2 comments
I need a solution When submitting an email as an incident to ServiceDesk, the format of the incident in the process view is perfect. Once the incident is worked on, the email in the ...
Forum Discussion by Soapman | 04 Feb 2014 | 5 comments
Suggest adjusting Service Desk 7.5 Change Management so CAB members can only Vote on a change and are prevented from Approving a change. If there were a seperate security permissions associated with Approval it could be locked down so a Change Manager or ...
Idea by dcorners | 04 Feb 2014 | 1 comment