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I need a solution I have looked everywhere and through the different workflow projects and can't find where to do this?  I'm sure I'm overlooking something.  Does anyone ...
Forum Discussion by phoward74 | 15 Jan 2015 | 10 comments
I need a solution Ok so here's a simple requirement.... A customer has a spam filter in front of their email and has rules set up within the SD email processing to filter out ...
This issue has been solved
Forum Discussion by smassie | 15 Jan 2015 | 4 comments
I need a solution If a problem has already been after a few incidents have been closed that are related, how do I add the closed tickets to the problem?  We've discovered an issue ...
This issue has been solved
Forum Discussion by phoward74 | 14 Jan 2015 | 5 comments
I need a solution We have a custom workflow that creates an incident with a description that contains HTML.  When we try to resolve the incident, we get an Application Error.  We have ...
Forum Discussion by mclpgfh | 14 Jan 2015 | 11 comments
I need a solution Hello, We are running SD 7.1 SP1 and recently we have problems with one user account. At first glance everything seems OK with this account (as seen in admin - ...
This issue has been solved
Forum Discussion by Koen van Carglass | 14 Jan 2015 | 2 comments
I need a solution Below is an example of a customers email template from the excellent Helpdesk 6 product As you can see it is sent to advise end users that an incident has ...
This issue has been solved
Forum Discussion by smassie | 13 Jan 2015 | 3 comments
I need a solution I have a custom workflow based off the Service Request template and it's working well. One question I have is, is it possible to customize the document ...
Forum Discussion by MPowers | 12 Jan 2015 | 9 comments
I need a solution All, I need the Report Incident graphic and link on the Home Page of our Service Desk portal.  I already have the Service Catalog there, with only the It Services ...
This issue has been solved
Forum Discussion by phoward74 | 09 Jan 2015 | 8 comments
I need a solution Our sync profile is configured to synchronize users as well as groups between AD and ServiceDesk.  When the sync profile runs, users who have been deleted from AD ...
Forum Discussion by mclpgfh | 06 Jan 2015 | 5 comments
I need a solution I need clarification on OS Support for Server 2012r2for Service Desk.  According to the (ITMS_Platform_Support_Matrix_06_Nov_2014) PDF and the ...
This issue has been solved
Forum Discussion by lotsill | 05 Jan 2015 | 2 comments