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There is already a UsingChangeManagement variable under ServiceDesk Application Settings.    Why wouldn't these be disabled if using that?   Shouldn't there also be a UsingProblemManagement?   I know I can always uninstall both Change/Problem ...
Idea by Justin Dybedahl | 14 Feb 2014 | 0 comments
It would be nice to add the ability to create our own request channels so that we can use them inside of the incident, change and problem rulesets as well as running reports against them. The idea is that we can use custom forms with their own request ...
Idea by jpellet2 | 13 Feb 2014 | 0 comments
I need a solution I have found what I believe to be another bug or quirk in ServiceDesk. We have finalized a complete migration to 7.5 and everything has been working OK. With the ...
This issue has been solved
Forum Discussion by jpellet2 | 14 Feb 2014 | 2 comments
Please implement sorting of the Assignments dropdown on the Technician Feeder for 7.5 SP1+.   I have no problem adding the simple sort collection component to the feeder but I would think that this should come by default out of the box.   I've ...
Idea by Justin Dybedahl | 13 Feb 2014 | 2 comments
We are currently implementing Servicedesk 7.5 SP1 and there is no way to email a link to the Customer Survey if the tickets is selected as part of the randomizaion rule.  It is quite unrealistic to expect end users to go into the ProcessManager console, ...
Idea by wynn | 13 Feb 2014 | 0 comments
We are currently implementing a ServiceDesk 7.5 SP1 and tried to follow the portion of the Implementation Guide titled " Sending an email To Task Assignees " in order to get the Review Resolution task emailed to the end user so they could ...
Idea by wynn | 13 Feb 2014 | 0 comments
I need a solution I'd like to add my own custom task to an existing CM process.  Is this possible through a custom workflow? For example, when a submitted Change ticket is in ...
Forum Discussion by Lark | 11 Feb 2014 | 3 comments
I need a solution Hello, How do we get the internal service catalogue report (classifications / hierarchy data service with respective codes) in SD 7.5 environment? I am ...
This issue has been solved
Forum Discussion by snm1502 | 10 Feb 2014 | 1 comment
It is simple to display a warning clicking a button.  For example enable 'Ask Confirmation' in the fuctionality tab for the button 'Close'.   Does anyone know how to apply the same warning for using clicking the ...
Idea by Dan B | 06 Feb 2014 | 0 comments
I need a solution Is the Active Directory sync supposed to push down the updates to the Process Manager users? For example, if we disable the user in AD is it supposed to disable the ...
This issue has been solved
Forum Discussion by Aryanos | 05 Feb 2014 | 2 comments