Currently, delegated implementation tasks have only two options - "Save Only" and "Save and Complete Task". If a delegated implementer cannot complete a task then the only option they have is to place a comment in the response ...
Often, changes are denied because approvers want more information or have a minor issue with the change that they want corrected before they will approve a change. Presently, rejected changes are closed and a change requestor would have to create ...
Change approval can be a very complex process. Sometimes a one or more people who are not usually part of a CAB are needed to approve certain changes. While it would be possible to create a new CAB group each time this occurs this could rapidly ...
I need a solution
I have a user who accidently deleted the process permissions web part from the right hand side of the incident view page. Is there any way to get this back on the ...
I need a solution
Hello
When I try to attach a simple file in some incident, I get the follow message:
I added ALL document permissions to the ...
This issue has been solved
I need a solution
In change management we are getting multiple comments into the changes that are system generated. We would not like this to continue, and would like to know how we can ...
I need a solution
Is anyone else having a problem with custom Close Codes? I have 2 SD 7.5 test servers running, pointing to 2 different databases and custom close codes aren't ...
This issue has been solved
I need a solution
Has anyone migrated KB articles and documents from SD 7.1 to 7.5 successfully? I was able to insert the old data into the new database, and it can be seen from the KB ...
I need a solution
Hello Gurus,
As Title says .. Can I do Classifications with spaces?
servicios Internos para Usuarios.Servicio Intranet y Web.Proappcenter
Or I need to ...
This issue has been solved
This may seem trivial but having the ability to sort and move around Process Type Actions would be great. Adding a new action adds it to the top of the list but on an incident this can bury other actions such as editing an incident. Having the ability to ...