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I need a solution Good Morning, We are having an issue with Service Desk Email monitoring.  Recently we enabled our Email notification service in Service Desk and now we are getting ...
Forum Discussion by jjohn1022 | 04 Apr 2014 | 13 comments
I need a solution There are a few users having issues with adding justification comments while reassigning tickets to a different group or user. We do not make the justification ...
This issue has been solved
Forum Discussion by StevenB. | 04 Apr 2014 | 3 comments
Dear Symantec, I have been reading the "ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide" at the URL below and in it, it starts talking about "ServiceDesk", but then keeps mentioning "Symantec Endpoint ...
Idea by QuietLeni | 04 Apr 2014 | 4 comments
I need a solution I am trying to sync Service Desk to an AD in one of our affiliate offices. I have 5 profiles that were created and are working for almost 2 years now. I took the same ...
Forum Discussion by rrmarlatt | 02 Apr 2014 | 3 comments
I need a solution We found that the selected item fields for Location, Department and Equipment are not cleared if the primary user is changed prior to submitting an incident. ...
Forum Discussion by Dan B | 31 Mar 2014 | 1 comment
Dear All, I have been working with the Service Catalog Request Template and I noticed something very strange. Every time you go into the tasks of a derived project, it would require you to Authenticate/Login, whether or not you have just come from ...
Download by QuietLeni | 31 Mar 2014 | 0 comments
This video gives you a demonstartion on using the Cloud SymHelp. Cloud SymHelp is a one-stop shop for all the IT Management Suite (ITMS) documentation. All the latest ...
Video by Sayee Jadhav | 28 Mar 2014 | 0 comments
I need a solution Hi all. I have a SD 7.1 SP1 environment where we have discovered tickets without assignments, the assignment webpart is empty. I would like to create a report that ...
This issue has been solved
Forum Discussion by Patrik Rowinski | 28 Mar 2014 | 6 comments
I need a solution We started getting an issue in the SD.IncidentManagement workflow with session id not being passed properly to a Terminate and Transfer Dialog Flow component and it ...
Forum Discussion by Aryanos | 27 Mar 2014 | 3 comments
I need a solution I am hoping someone here can help as this is a somewhat urgent issue.   We went live with SD 7.5 last week. We built a custom workflow that sends our ...
Forum Discussion by MathieuVautour | 27 Mar 2014 | 1 comment