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I need a solution This question is two fold.  The first is a result of me trying to fix the second. I was troubleshooting an issue with users not able to click the "Open ...
This issue has been solved
Forum Discussion by Charles Rathert | 05 Nov 2015 | 5 comments
I need a solution I have a question regarding permissions on knowledge base articles. I have created several Article Root Categories so that each team that uses ServiceDesk can maintain ...
Forum Discussion by bleggett | 05 Nov 2015 | 0 comments
I need a solution Long story short is that I've looked everywhere inside of ServiceDesk to recreate this on a different page.  Would someone please explain to me where and how to ...
Forum Discussion by phoward74 | 05 Nov 2015 | 1 comment
I need a solution Hi I recently implemented the multiple mailbox monitoring processes within SD 7.6. Now no emails are being processed and I'm getting this error in the ...
This issue has been solved
Forum Discussion by Ilze | 04 Nov 2015 | 4 comments
Inject JavaScript into dynamic Process View content Some parts of a Process View Page are rendered without an associated configuration interface. An example of this would be the ...
Blog Entry by bcason | 31 Oct 2015 | 0 comments
There are occasions when you need to edit or change or remove a profile definition. In one case, an application property was chosen and the profile definition was edited, adding a new definition value, with the appropriate details and then saved. ...
Blog Entry by BRING | 30 Oct 2015 | 0 comments
I need a solution Hi I've been having a problem for a while now that some incidents (I'm unable to find any common denominator between the problematic incident views) ...
Forum Discussion by Ilze | 30 Oct 2015 | 6 comments
I need a solution Hi I'm hoping someone can assist We had a problem that when the Process.Age and Process.AgeDescription was included in a report that it displayed the ...
Forum Discussion by Ilze | 30 Oct 2015 | 2 comments
Sacramento Municipal Utility District, 6301 S Street, Sacramento, CA 95817 (916) 470-9302 Fri, 04 December, 2015 - 8:30 - 11:30 ...
Event by Jami | 27 Oct 2015 | 0 comments
Change Management 7.6, when using the Approve/Deny Change Plan form, has recently added functionality to display configured change request planned start dates and estimated end dates.  It now displays both the target stast and planned completion dates ...
Blog Entry by BRING | 22 Oct 2015 | 0 comments