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Allow for the selection of a default Email Template for the Send Email process view page action.  (Endpoint Management, 7.5, ServiceDesk, Features, Upgrade) () Allow for the selection of a default Email Template for the Send Email process ...
Idea by jbrown | 14 May 2014 | 0 comments
I need a solution Adding web parts/reports to my Technicans Dashboard. After logging out and back in the report not longer exists. Can you post a screen shot of Can you post a ...
Forum Discussion by thawk | 13 May 2014 | 2 comments
I need a solution I am working on deploying Service Desk 7.5. Is there a way to create sub groups that do not show up in assignments dropdown. That list in my company could get quite ...
Forum Discussion by rrmarlatt | 13 May 2014 | 3 comments
I need a solution I need to create the following reports 1.  Open Tickets - running counts - daily select Categories 2.  Aging Ticket Count - tickets opened 0-2-days, 2-7 days, ...
Forum Discussion by SteveZ | 13 May 2014 | 10 comments
I need a solution I'm trying to setup my ticketing system as follows: I have a main Helpdesk queue which all tickets come into and several other queues which tickets will be ...
Forum Discussion by JoshCMP | 11 May 2014 | 2 comments
Dear Symantec, Currently, Helpdesk Solution 6.0 can check the email box once every 3 minutes (and maybe more often than this), however, ServiceDesk 7.5 seems not to be able to go any more frequent than 5 minutes (and by default is set to run every 15 ...
Idea by QuietLeni | 09 May 2014 | 2 comments
I need a solution Dear All, I needed to create a new report via "Sql Query with Parameters" like the "Incidents by Queue" report and using the same SQL and it ...
This issue has been solved
Forum Discussion by QuietLeni | 08 May 2014 | 6 comments
I need a solution Hi there I need to build a worflow for use it in ruleset "Set Incident to Workflow" wich his purpose have to be: 1- Clear the existing assigned queue ...
Forum Discussion by nmatosg | 07 May 2014 | 4 comments
I need a solution Hi all. I need to remove all references to the KB in the simple end user request form in ServiceDesk 7.5 SP1. I understand that I need to modify this project and I ...
This issue has been solved
Forum Discussion by Patrik Rowinski | 07 May 2014 | 2 comments
I need a solution Hi Community I have a Question.... Under proccess automatization i´ve created some rules to auto assign the tickets after edited, but the only action available ...
Forum Discussion by nmatosg | 06 May 2014 | 3 comments