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I need a solution
I have a couple of questions about Process Type Actions that I'm hoping someone can help with. Sorry to put them all together but I'm thinking if someone ...
This issue has been solved
I need a solution
We are trying to keep our old priorities from 6.5 in this system so i change the service desk application data and edit the 'Impact/Urgency Matrix'
...
I need a solution
I have figured out most of what i need in workflow but this getting the ruleset datamapping and I am not sure i would want to but it would also like to be able to ...
Current behavior:
It is not possible to define following Parameters in the automation Rules:
Set Classification
Set Type
Set Ticket Status
Set Close Code
Set Description
Set Title
Expected behavior:
All ...
I need a solution
Hello:
I have a customer who needs to connect their Microsoft SCCM 2012 to a new Symantec CMBD to have all the CI available to a new Symantec ServiceDesk we are ...
In incident management, the "Manage Subtasks" smart task allows the creation and closure of sub-tasks. When a sub-task is created and assigned an entry is made in the Process History.
When this entry is made, it should record ...
ServiceDesk's Scheduled Changes calendar is intended to act as a Forward Schedule of Changes (FSC) for the Change Management module. Unfortunately this calendar is based on Workflow Solution Schedules which are very very basic in their ...
Good news from Symantec CEO Steve Bennett has arrived in the form of a Customer and Partner letter .
The important bit for us is that Endpoint Management is explictly listed as being a critical part of the Symantec portolio moving forward. This is ...
Currently there is nothing to line the conditions in routing rules to the edit and delete buttons. If you have a lot of conditions, and need to delete one you are currently left guessing which one lines up with what, changing the dialog box to a ...