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I need a solution Dear All, We have a problem in ServiceDesk 7.5 SP1 where our Helpdesk users are setting the category of the Incidents to weird settings and we never know whether ...
Forum Discussion by QuietLeni | 06 May 2014 | 3 comments
I need a solution Dear All, We have three Service Desk 7.5 groups - Frontline, Level 2 and Level 3 and we get lots of trouble where Frontline users keep assigning Incidents to ...
Forum Discussion by QuietLeni | 06 May 2014 | 5 comments
I need a solution Hello Is possible send an email when the user add a coment as this picture. where I can modify that configuration? ...
This issue has been solved
Forum Discussion by mariomendez83 | 02 May 2014 | 1 comment
I need a solution We were on 7.1 and recently upgraded to 7.5.  We were not using 7.1 for ServiceDesk and I have recently been tasked to set up 7.5 for our environment.  I have read the ...
This issue has been solved
Forum Discussion by phoward74 | 01 May 2014 | 1 comment
I need a solution Hi! When I try to open an attachment from ticket appears an error "Error loading document version". Group "Support". When I try to open an ...
Forum Discussion by Olga Kachalova | 29 Apr 2014 | 6 comments
One of the biggest pain points of ServiceDesk is the amount of time it takes to query NS for the user location and department.  Why not populate this information in the user data within ServiceDesk itself and query NS while the ticket is being generated ...
Idea by Justin Dybedahl | 22 Apr 2014 | 2 comments
RTI International Thu, 29 May, 2014 - 9:00 - 13:00 EDT Please join us for the next Raleigh Endpoint ...
Event by Jenna Cleaveland | 18 Apr 2014 | 1 comment
I need a solution I have two small questions/requests in Servicedesk 7.5. On Reassign Incident, we'd like to have "Clear existing assignments" always checked (or just ...
This issue has been solved
Forum Discussion by MPowers | 18 Apr 2014 | 2 comments
SMUD Fri, 06 June, 2014 - 10:00 - 13:30 PDT Please join us for the next Sacramento Endpoint ...
Event by Jenna Cleaveland | 17 Apr 2014 | 0 comments
I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments