Video Screencast Help

ServiceDesk

Results for ServiceDesk

I need a solution Hello, i need your help, I have a problem with Altiris. Randomly service workflow stops and tickets are created without assignment. I would appreciate if you ...
Forum Discussion by warabermudez | 30 Jan 2014 | 1 comment
Step1. Create an Integration Library with User Defined Type with DB Mapping (ORM).    Step2. Add Process Data Class to the IMExtendedDemoORM   Step3. Add Properties as needed. For this example I have added Some ...
Article by SandeepShrivastava | 27 Feb 2014 | 0 comments
I need a solution Installation of SD 7.5 SP1 Have set up email templates containins variables for thing like Incident Number, Title. However these are not being substituted when ...
Forum Discussion by smassie | 30 Jan 2014 | 4 comments
I need a solution I have a new installation of Sd 7.5 SP1 I am processing email from an inbox and sending out email notifications using rules and templates. The documentation ...
This issue has been solved
Forum Discussion by smassie | 30 Jan 2014 | 2 comments
I need a solution Hi, After I completed the solution provided in one of the Symantec article, my PM process has broke down and is not creating any PM tickets in my DEV environment. ...
This issue has been solved
Forum Discussion by snm1502 | 16 Feb 2014 | 3 comments
There is a need to be able to re-open tickets that are resolved immediately .  Although in an ideal world these tickets would not need to be re-opened that is not always the case.  There are many situations where a helpdesk analyst may think a fault ...
Idea by Dan B | 29 Jan 2014 | 0 comments
I need a solution We've come up with this strange issue and want to know if anyone else has seen it while we also put in a support ticket. This issue arrises in SD 7.5 with the ...
This issue has been solved
Forum Discussion by jpellet2 | 31 Jan 2014 | 4 comments
I need a solution I have a installation of 7.5 which has change, problem as well as incident installed.   However initially I don't want the normal everyday technicians to ...
Forum Discussion by smassie | 29 Jan 2014 | 3 comments
An idea for future releases of SErviceDesk 7.5. When the Affected User adds a comment to an open incident, unless the technician working the ticket reviews the comments in the ticket, they will be unaware that the Affected User has added what may be time ...
Idea by bleggett | 27 Jan 2014 | 0 comments
I need a solution Hello, Since morning I have encountered an error in PM process where it is not accepting any Problem Tickets with priority as Medium. It makes the PM ticket ...
This issue has been solved
Forum Discussion by snm1502 | 29 Jan 2014 | 8 comments