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This article was written to outline some issues that were recently discovered and addressed.  Hopefully with the end that any customers currently still using Servicedesk 7.0 will fill additional motivation to take steps necessary to move to the current ...
Article by BRING | 24 Jan 2014 | 0 comments
Problem Description: A lot   of ServiceDesk Administrator and Users have a the business requirement to use simple URI for access Process Manager Portal as "http://servicedesk.domain.local" instead of ...
Article by SandeepShrivastava | 24 Jan 2014 | 0 comments
I need a solution I've seen how to query AD to get a list of people using their managers Id ( https://www-secure.symantec.com/connect/forums/obtain-direct-reports-active-directory ...
This issue has been solved
Forum Discussion by M Rutledge | 24 Jan 2014 | 2 comments
I need a solution I have a workflow setup as follows: Web form (feeder) -> Workflow published as a web service with two invocation targets (Model 1, Model 2) and an integration ...
Forum Discussion by Aryanos | 23 Jan 2014 | 1 comment
I need a solution I have a form that collects customer information such as Name, Address, etc.  When the form is submitted, the form is routed via email component to several individuals ...
Forum Discussion by Atkins | 22 Jan 2014 | 1 comment
I have attached two template XML files (created on Windows Server 2008 R2) that can be imported into Performance Monitor on either the SMP Server or the SQL Server, in order to help identify potential bottlenecks.   1.  Right click "Data ...
Download by SK | 21 Jan 2014 | 0 comments
I need a solution Hi, i'm trying to create a resource item using ns webservice https://nsserver/altiris/nswebservice/resourcemode... , specifically using method ...
Forum Discussion by lucsz | 21 Jan 2014 | 2 comments
I need a solution Hi Everyone, I would like to know if anyone has been able to successfully link process manager reporting to a firebird database. I need an example of a ...
Forum Discussion by scava | 10 Jan 2014 | 0 comments
I need a solution I have a workflow that is not functioning properly with the merge component and I'd like to remove the workflow or make it inactive so that it doesn't throw ...
Forum Discussion by Aryanos | 19 Dec 2013 | 0 comments
There needs to be a way to distinguish ServiceDesk Workers from users in ServiceDesk so that when searching for a worker to reassign a ticket to it only shows workers. There's been a lot of times when a ticket is accidentally reassigned to the wrong ...
Idea by Aryanos | 17 Dec 2013 | 0 comments