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7.x

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In ServiceDesk 7.x, in the process view, located in the Process History section of the page, there is an option to edit the process comments that are included as a part of any incident.  As shown in the first screen shot below, selecting the icon at #1 ...
Article by BRING | 10 Feb 2012 | 7 comments
I need a solution Hi, I’m having some issue creating a CCS component module with Symantec workflow. From CCS, I have enabled the HTTPS integration services and even rebooted my ...
Forum Discussion by dansyves | 10 Feb 2012 | 5 comments
Many user have expressed dismay at seeing duplicate date information when they generate custom reports in Servicedesk.  The simple answer is that when generating the report they are including too much information.  In addition to the standard process and ...
Blog Entry by BRING | 09 Feb 2012 | 0 comments
I need a solution I am connecting to BlueCat's api webservices.   To get them to work you have to call a login method that returns in the header a cookie - session ID.  You ...
This issue has been solved
Forum Discussion by yliquor | 08 Feb 2012 | 2 comments
I do not need a solution (just sharing information) I noticed a new tab in the Workflow Manager named Workflow Store. Does this mean that Symantec is looking to sell workflows or allow ...
This issue has been solved
Forum Discussion by Aryanos | 08 Feb 2012 | 2 comments
I need a solution Hallo Guys and gals I need some help with a simple task, i need to delete a computer resource in 2 seperate Notification servers, and i can't seem to get my ...
This issue has been solved
Forum Discussion by mortenleth | 08 Feb 2012 | 8 comments
I need a solution One of my techs asked me why he has to manually click Include the Reply code ?    good question! then I go looking in the email templates and in ...
Forum Discussion by sdmayhew | 07 Feb 2012 | 0 comments
I need a solution Hello All - I'm trying to grant permissions to specific ProcessManager areas, e.g. knowledge base articles using AD groups as the basis for access, but it ...
Forum Discussion by TomS | 01 Feb 2012 | 4 comments
I do not need a solution (just sharing information) Hey Everyone,    I'm curious to see if anyone would be interested in Workflow User Groups, or at least specifically for ...
Forum Discussion by b3tts32 | 30 Jan 2012 | 5 comments
I need a solution We will soon be migrating from our current NS/Helpdesk 6.x environment to ITMS/ServiceDesk 7.1 SP2. About 2 years ago, we setup an SMP 7.0 MR2 (Windows 2003 ...
Forum Discussion by matzebru | 27 Jan 2012 | 7 comments