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7.x

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I need a solution We will soon be migrating from our current NS/Helpdesk 6.x environment to ITMS/ServiceDesk 7.1 SP2. About 2 years ago, we setup an SMP 7.0 MR2 (Windows 2003 ...
Forum Discussion by matzebru | 27 Jan 2012 | 7 comments
I need a solution We're having an issue on our production server where all memory (6GB) is being used.  When we look in task manager LogicBase.ServerExtensions.exe is taking up the ...
Forum Discussion by beamer7296 | 26 Jan 2012 | 23 comments
I need a solution Hello, Using Workflow 7.1, I need  to copy a file attached to a Outlook mail (Outlook 2007 / Windows 7) to a disk folder to further treatment. Can someone ...
This issue has been solved
Forum Discussion by MDu1509 | 26 Jan 2012 | 8 comments
I need a solution I have created 3 new fields through SD.Data.Integeration and submitted a new case through advanced incident form successfully, then I can found the 3 new fields ...
Forum Discussion by ran | 26 Jan 2012 | 1 comment
I do not need a solution (just sharing information) Hi All, I just don't know if it is a bug or it works as designed. The Single Value Mapping component has an option ...
Forum Discussion by AnaMan | 26 Jan 2012 | 0 comments
I need a solution I am working on a long, complex workflow and I have everything working exaclty as I want it except I can't seem to figure out how to statically set an incident ...
This issue has been solved
Forum Discussion by jpellet2 | 25 Jan 2012 | 8 comments
Dear Symantec, I have been trying to update a Child field from a Parent field, using the process that Mr. Turnbow demonstrated in this excellent video: ...
Idea by QuietLeni | 25 Jan 2012 | 1 comment
I need a solution This may be out there but has anyone successfully connected to an Informix Database using an intergration library? ODBC Connection I have not tried it, but if ...
Forum Discussion by thawk | 21 Jan 2012 | 2 comments
In Workflow 7.1 SP2 has been changed the way of selection Task Source Type setting on Assignments tab in Dialog Workflowi components. Originally it was done by selecting entry from dropdown list and now it is done in dedicated Task ...
Idea by AnaMan | 20 Jan 2012 | 0 comments
I need a solution Dear All, Has anyone else got the Parent Controls process working in Workflow 7.1 SP1, as described in this? ...
Forum Discussion by QuietLeni | 19 Jan 2012 | 13 comments